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Sync problems with text messages


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5 replies to this topic

#1 OFFLINE   Brian2012

Brian2012

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Posted 15 December 2016 - 03:08 AM

I have a 2012 fusion se and I have a Samsung Galaxy s7edge paired with the car. I will get incoming calls and can make calls just fine, but when it comes to sending texts and receiving nothing happens. I go to download my unread texts and it tells me it failed to download. Can anyone help me with this issue? It's driving me nuts.







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#2 OFFLINE   drolds1

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Posted 15 December 2016 - 02:19 PM

Check the Sync website for your phone and carrier to see if that capability exists.



#3 OFFLINE   Brian2012

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Posted 15 December 2016 - 02:59 PM

I checked and my phone and phone carrier both are compatible with the sync system.

#4 OFFLINE   JediBoyTJ

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Posted 15 December 2016 - 03:25 PM

I know with my iPhone, I had to go into the bluetooth settings, tap on SYNC, and enable "Show Notifications", then new texts would come through. I'm not sure if it'll be the same thing for an android phone.



#5 OFFLINE   Brian2012

Brian2012

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Posted 15 December 2016 - 03:33 PM

I have notifications turned on but still nothing, I really don't get it, it should be working.

#6 OFFLINE   FordIVTteam

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Posted 16 December 2016 - 12:36 PM

I have notifications turned on but still nothing, I really don't get it, it should be working.

 

Hey Brian2012,

 

The text message feature for Androids must be turned on at the end of the pairing process when connecting the phone to Bluetooth.  Once the phone is connected, watch your phone closely for a message to appear from SYNC.  It will ask you to allow SYNC to access your messages.  If this is not replied to as Yes, then it will automatically default to No.  For more info on this feature, check out this link: https://owner.ford.c....html?sync=sync

 

Keep me updated!

 

Cara






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