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Lost volume on ALL facets of my Sony/Sync


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19 replies to this topic

#1 OFFLINE   Timmybme

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Posted 03 January 2017 - 06:41 PM

2012 Fusion, SEL w/Sony premium system, no nav screen...
One minute I had volume and the next it muted itself.
The only thing I did is hard line my iphone right after starting the vehicle.
The heater was also off when I started the car?
I've done two master resets and two resets to factory settings and nothing!
Please help!!
I've got the CarMax extended warranty but a $250 deductible that I can't afford right now.
Any ideas guys and gals?







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#2 OFFLINE   Timmybme

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Posted 03 January 2017 - 06:43 PM

I forgot to mention that my screen is normal.
It shows that I'm playing iTunes, AM/FM, etc but I can't even get prompt or voice commands to come over the speakers.
Thank you again!!

#3 OFFLINE   multitask

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Posted 03 January 2017 - 08:15 PM

I seem to remember that happened to me as well (when I had my 12 fusion) ... I think somehow the sound is being routed to your phone , remove the bluetooth connections from the radio and phone and see if that helps



#4 OFFLINE   Timmybme

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Posted 03 January 2017 - 08:42 PM

I followed the master reset instructions which included deleting Sync from my phone and disconnecting and I still have no sound...

#5 OFFLINE   fusionff

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Posted 03 January 2017 - 09:04 PM

I'm not familiar with the Sony system, but if there is an amp, that would be the most likely culprit. Check the fuse box for an amp fuse.

#6 OFFLINE   Timmybme

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Posted 03 January 2017 - 09:18 PM

Okay, I plan on pulling it into a heated garage this weekend and will do that.
It's been very cold here and I just started a new job so I haven't been able to really delve into this.
It's my Baby and she can't talk to me ya know?
It's keeping me up at night man!

#7 OFFLINE   fusionff

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Posted 04 January 2017 - 10:41 AM

Check fuse # 19, I believe that is the correct one.



#8 OFFLINE   Timmybme

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Posted 04 January 2017 - 11:10 AM

Thank you!!

#9 OFFLINE   Timmybme

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Posted 04 January 2017 - 12:56 PM

And now it's working again?!
I did nothing to fix it...
Thank you to all for the attempts at helping me with this ridiculous issue.

#10 OFFLINE   akirby

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Posted 04 January 2017 - 01:05 PM

Well that rules out a fuse.



#11 OFFLINE   Timmybme

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Posted 04 January 2017 - 01:07 PM

Yeah
My heater was off again too and when I started it the battery was lagging again.
If I leave my doors open for loading purposes, the dome lights drain the battery.
I just can't believe a battery can go bad in 4 years?

#12 OFFLINE   akirby

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Posted 04 January 2017 - 01:10 PM

Yeah
My heater was off again too and when I started it the battery was lagging again.
If I leave my doors open for loading purposes, the dome lights drain the battery.
I just can't believe a battery can go bad in 4 years?

 

Ha!  I never get more than 3 years out of a battery.  Modern vehicles have a much different battery load than older vehicles.  4 years is outstanding.



#13 OFFLINE   Timmybme

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Posted 04 January 2017 - 01:12 PM

Well that's something to consider I guess.
I never thought about all the computer crap that's going on in my car.
Thanks for trying to help my friend!

#14 OFFLINE   multitask

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Posted 04 January 2017 - 10:14 PM

I used to work for Exide many years ago... batteries should be replaced about every 3 years...  cold weather will make them last less because of the extra stress.

So 4 years seems more than enough....



#15 OFFLINE   Timmybme

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Posted 04 January 2017 - 10:46 PM

A good friend of mine owns a company that sells batteries.
His guy is delivering one to me tomorrow for free...
Hopefully this will solve my mysterious electrical issues.
The battery in my 2003 Taurus lasted for a lot longer than 3 years so I guess my expectations were a bit high on this Fusion

#16 OFFLINE   akirby

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Posted 05 January 2017 - 01:03 AM

The electrical load on a newer vehicle is totally different than a 2003 model. Lots more electronics.

#17 OFFLINE   andyross

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Posted 05 January 2017 - 10:58 AM

Also, the battery location plays a part. The Fusion's batter is close to the driver, and probably gets very hot in the summer. That can cause alot of damage that isn't really noticeable until the winter. The Taurus has it's battery right up in front, where it's a bit cooler.


Edited by andyross, 05 January 2017 - 10:59 AM.


#18 OFFLINE   Timmybme

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Posted 05 January 2017 - 11:43 AM

You're right, now that I look back on it.
My volume went out again last night and then came back on this morning.
New cars, strange problems

#19 OFFLINE   Timmybme

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Posted 05 January 2017 - 12:57 PM

New battery is installed!
All is right with my world again.
Thanks guys!

#20 OFFLINE   akirby

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Posted 05 January 2017 - 01:24 PM

Nowadays if your battery is at least 3 years old and you start getting weird problems or it dies and won't start you really just need to replace it.  90+% of the time that's the problem.






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