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Lost volume on ALL facets of my Sony/Sync


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23 replies to this topic

#21 OFFLINE   jaybobd

jaybobd

    New Fusion Member

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Posted 02 March 2017 - 02:17 PM

I have a 2011 Fusion Hybrid that's having the same problem.  

 

One day the radio just quit.  Unfortunately it's never come back on.  The Nav system works.  All the media acts as if it's playing on every source (radio, USB, bluetooth, jukebox, etc) but no sound comes out. 

 

I've checked and replaced the fuse for the Sync system but no luck.  

 

I took it to the dealer and after spending $130 for them just to look at it they told me the fix was to replace the whole sync/nav system, which would cost over $1000.  Not only do I not want to spend that money, but the entire system appears to be functioning except for getting sound!

 

After a little troubleshooting it also appears that the volume, media and voice controls on the steering wheel don't work.  If I have it on radio and turn the volume knob on the radio, it acts as if it increases volume (but no sound).  But from the steering wheel it doesn't do anything.

 

Is it worth trying replacing the battery??  It seems unrelated as this hasn't been intermittent, but at this point I'd piss on the spark plug if I thought it'd do any good.

 

Any thoughts appreciated. 









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#22 OFFLINE   akirby

akirby

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Posted 02 March 2017 - 04:26 PM

Probably not the battery but if it's time for a new one you might give it a shot anyway.

 

Try pulling the fuse for the radio to reset it.   With both the loss of sound and non-responsive controls it does sound like the head unit.



#23 OFFLINE   Timmybme

Timmybme

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  • Region:U.S. Great Lakes
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  • Current Vehicle:2012 Fusion SEL
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Posted 02 March 2017 - 05:12 PM

I have a 2012 SEL and had the very same issue as you.
I tried everything I could think of, including peeing on the plugs but alas nothing worked until I replaced the battery.
I tech here told me that the batteries only last a couple years on these vehicles and can cause some really F'd up and strange problems.

#24 OFFLINE   jaybobd

jaybobd

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Posted 11 March 2017 - 02:45 PM

Probably not the battery but if it's time for a new one you might give it a shot anyway.

 

Try pulling the fuse for the radio to reset it.   With both the loss of sound and non-responsive controls it does sound like the head unit.

 

 

Sadly I pulled the fuse and it still wasn't working. 

 

I may try the battery just because it could probably use a new one and on the 1% chance it works some strange voodoo.  






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