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I had this problem with my 2017 Ford Fusion Energi Titanium which I bought new. I also bought an extended warranty. I asked Ford to fix it but Ford declined a the grounds that it was a defect in the “ dash pad” which was not covered. I took Ford to arbitration and the arbitrator ruled in my favor. I argued it was a safety matter because the defroster was not working properly and I was concerned that the air bag would not deploy properly. During testimony the Ford engineer admitted that the air bag might not deploy properly and that the defroster would not work properly.