wittc

Yikes, that is too bad it didn't fix it. After three months of waiting for the parts, only to drop by the dealer earlier this week and "what the f##$", they told me they "lost me off of their screen" and in fact the parts had been there for a couple of weeks but because of the fact that I was "off their radar" they didn't know how to contact me? WHAT, YOU HAVE TO BE KIDDING ME>>>YOU HAVE SUPPOSEDLY BEEN TRACKING MY PROBLEM FOR ME AS AN INDIVIDUAL FOR THREE MONTHS AND NOW YOU TELL ME I'VE BEEN WAITING EXCESSIVELY AND YOU COULDN'T (OR DIDN'T BOTHER TO) RESEARCH YOUR RECORDS TO FIND ME AFTER YOUR "COMPUTER LOST ME"??? My dealer with this apparent lack of follow up and follow through is FOX FORD in Grand Rapids MI. And, this is AFTER a February fiasco when I made an appointment for the following week to get the TSP service and they said no problem, we will order the parts. ONLY AFTER my appointment with an oil change and 4 hours wait did they inform me that the parts were apparently NEVER ordered....so I went home. The only plus in all of this is that they comp'd my oil change in February, and again this week for my trouble. FORD FORD appears by all other standards to be a super dealership, but my service experience with them is SUB-PAR for my 2011 fusion 2.5L

Gheez. I talked to my ford dealer yesterday. He said it will be AT LEAST until the end of April before they get the parts to fix the sloshing/gurgling sound in my Fusion. Is anyone else getting the parts faster? I've already been waiting a month now.

After my dealership "ordered" the parts with assurances they would be in stock for my appointment 5 days later, guess what? No bottle, I drove in for nothing (I did get a free future oil change). It has been 11 days, I called them Friday and they still have NO IDEA when the parts will be available. Apparently, we aren't the only ones with the problem.

Yea, amazing "fix". I'm going to wait and see how long it takes FORD to contact me with the fix. I stopped by just last week to see if there was any fix, gave them my name and number AGAIN and said contact me with any developments. I agree with the previous poster, it is at least a TRY by Ford to fix this, maybe it will....we can only hope.

I checked back with my Ford Dealer. "Engineers still working on it, but there are no long term ramifications from it". I asked him if they didn't know what causes it or how to fix it, how could they say there are no long term ramifications from it ? He then asked me how much warranty I have left (I have two years). I assume from his question that Ford will extend your warranty for any system that the coolant touches until they find the fix. SO If you are close to warranty expiring, GET IT DOCUMENTED and TALK TO THE SERVICE SUPERVISOR about an extended warranty (IN WRITING). The service rep also said that more and more people are coming in with this problem (when i took my 2011 in last December, they told me there was only 1 or 2 others that had come in with the problem--which I found hard to believe. I have found something helpful. About 2 miles from my house on my way home, I stop the car and I loosen the reservoir cap enough to break the pressure seal, I leave it that way and drive home at 30 mph and when I get home I tighten the cap. I haven't lost any fluid, and the noise goes away for a few days.

Good Luck. Ford says they are aware of it, and their Engineers are working on it. Apparently for at least a year now. After one attempt at a full coolant "purge" of the air by Ford, a process that will take a gallon or two of gas at idle, Ford won't do any subsequent attempts to fix the noise because of the note in their maintenance computer that says they are working on it, and to not repeat any purging if the original purging doesn't fix it (see all the posts above). So, Your best bet is to research this issue by googling your state's Lemon law to see if you can be compensated. I have serious doubts that Ford is even taking this seriously as when I went in to report this on my 2011 fusion a few months ago, the Service rep said he had only seen one case of this (this dealership is a LARGE dealership). I suspect too many people are either deaf, or have the radio up too loud to hear the sloshing sounds.

UPdate on my 2011 Fusion sloshing sounds. 4x a week driving at 70mph for 17 miles each way didn't help the sloshing (sloshing got worse over time). AFter I took a 400 mile, 70mph trip, the sloshing is mostly gone (although I still hear some of the crunching "deeper" in the dash"). Lets see how long the sloshing stays away. So far it has been 10 days. UPDATE: I spoke too soon. On the 12th day the sloshing came back. I stopped my car 1/2 mile from my house and loosened the cap (just broke the pessure seal) on the coolant reservoir. I let it run at idle for a minute and the noise disappeared and was gone for the rest of the ride home. Will see if it is back again tomorrow.

I think the only way we will get Ford's attention, is to take the cars in and have them run the lengthy "purge" of the cooling system. When the noise comes back in a day or two after that, call the dealer again. Tell them you want another appointment, and tell them you are pursuing a remedy under your states Lemon Law (if your state has one). I think that is the best way to really get their attention.

I have a 2011 Ford Fusion 2.5L. It has a terrible problem of when starting I get a "waterfall" or sloshing sound behind the dash (air in the heater core). We also get "crunching" sounds when driving (mainly during slow downs to turn, etc). Under warranty, Ford purged the coolant system of air...a day later it came back. Now Ford says the issue is "with the engineers" at Ford for 2010 and 2011 Ford Fusions with the 2.5L engine. It is service message 21642 in the Ford Computer system. I have started the process for my relief under Michigan's "lemon law". The tech at Ford said this is NOT a problem and "there is no harm to your car". I've heard of others that have been offered extended warranties for their problem, any update? Any recent Ford offers?

I have a 2011 Ford Fusion 2.5L. It has a terrible problem of when starting I get a "waterfall" or sloshing sound behind the dash (air in the heater core). We also get "crunching" sounds when driving (mainly during slow downs to turn, etc). Under warranty, Ford purged the coolant system of air...a day later it came back. Now Ford says the issue is "with the engineers" at Ford for 2010 and 2011 Ford Fusions with the 2.5L engine. It is service message 21642 in the Ford Computer system. I have started the process for my relief under Michigan's "lemon law". The tech at Ford said this is NOT a problem? Anyone else have it?