darrel.e.wise

Ford Customer Service 1-866-631-3788. I dealt with Joshua at extension 77785. I got the number from a Social Media Rep (who are totally useless, all they do is try to get you to drink the kool-aid and can offer no solutions). She was telling me everything was all right my car was just awaiting transport, but posted the customer service number when she took a day off. I called it and found out that my car (and 20000 others) had a "stop ship" order on it. He assigned a case number and I continued to call each week for an update. Ford usually updates their information on Thursday night. So I would call Friday morning at 8:00 am central time. Eventually to placate me he offered the maintenance agreement.

Mine was built on October 4th and the dealer didn't get it until Dec 27th. Ford dropped the ball on informing the dealers and customers about the delays. Some say that they couldn't because it would give the competition an edge knowing they had problems building the cars. To that I say bull. I guarantee you that the competition knew all about the headlight issue long before any of ford's customers did. Do you think the competition didn't notice 20,000 cars sitting on the lot in Mexico and not going anywhere? I did bug a customer service rep enough, (I called once a week for an update, because they NEVER call you back), that he gave me a 3 year 45000 mile maintenance plan for free (a $750 value). I double checked with the dealer last week and it is in the system, so I now am getting 9 free oil changes, tire rotation, etc. Ask your customer service rep for at least that. If he says he can't do it, tell him/her that you know they can because they did it for me. My dealer also gave me all the rebates (500 for hybrid and 750 additional for an email campaign), even though technically they did not have to because the car was not dealer stock but a special order. With that and the X plan, I got a pretty good deal. But it did suck waiting 2 1/2 months (including one week at a railyard only 1 hour by truck to the dealer) to get the car. But you know what? All will be forgiven once you drive the car.

I didn't like the long delay from build to delivery. Once I got the car the only thing I don't like is my wife gets to drive it every day. I only get to drive it evenings and on weekends.

to Jeff E. Yes I am the same. The car is ABSOLUTELY FANTISTIC. I never had a problem with the car. The only problem I has was a 2 1/2 MONTH WAIT to get it. It was one with recalled headlights and I really do not like the way Ford handled the special orders during this time frame. Even with fixing the recalled headlights it got missed on the Sync update, which my dealer had to install. I just think Ford should have been more up front about what was going on with the cars, I especailly didn't like being told that "nothing was wrong, it was just awaiting shipment" by a social media rep when the car had a "stop ship" order on it. Built Oct 4th. Arrived at Dealer Dec 27.

Mine built on October 4th arrived on Dec 26th Picked it up yesterday. I can't believe how awsome the car is. Dealer had ordered a "clone" but the original came in first. I am sure they won't have any trouble selling a loaded hybrid. Throw in $1250 in rebates and I am finally a happy camper. I definitely would have loved to get it sooner however, but it was caught in the headlight fiasco. It is amazing how f....d up the shipping process is. My car was in the Voltz rail yard on Dec 13th and was delivered to the dealer on Dec 26th. 13 days to go from the yard to the dealer only about 45 miles away. I learned my lesson, I won't special order a car again. It was 2 1/2 months late because of the headlight issue. I do agree that Ford dropped the ball on informing the dealers and folks who ordered the cars what the situation was. But be patient. It is a fantastic car.

If it is any consolation, you are not alone. Built October 4th and still waiting (It's in Michigan now). The Dealer finally ordered a duplicate. Build date Dec 10. I will get whichever one gets here first. They both probably will arrive the same week.

This was not my dealer, it was Ford Customer Service.

Mine was ordered back in June. Built October 4th. Still in Mexico awaiting "quality assurance procedures". I too would like to know if anyone whose fusion was delayed has received theirs yet. According to the dealer they are fixing 1000 per week. Has anyone seen any of those cars yet?

I was just trying to get a feel of what Ford offered me. As an incentive to not cancel my order they are giving me a "3 year" 45000 mile maintenace agreement. 9 free oil changes and 9 free tire rotations. I was wondering what else it covered. My car was built on October 4th and is still sitting "on the ramp" in Mexico awaiting transport. Customer Service tells me he can't find out which train it is scheduled to go on. If is goes to St. Louis it is repaired and on its way to the dealer in Kansas. If it is going to Dearborn it still needs the repairs. I am trying to decide if this is enough or should I ask for more for the emotional "pain and distress" Ford has put me though.

did anyone purchase a 3 yr 45,000 mile maintenance agreement with their new Fusion? What did it cost? Obviously if you bought it you felt is was worth the price. What about those who didn't buy it? What is your opinion?

I wish mine was on its way to Flat Rock. At least I would know something is being done. As of Tuesday it was still sitting on the lot in Hermasillo.

This is ridiculous. My car was built on October 4, 2012. I just got off a call from customer service, I had to call them, they never called me back after assigning a case number last Tuesday. My car is STILL SITTING ON THE LOT IN HERMASILLO. That is over 5 weeks for inspection and/or repairs. If it was on the train to Flat Rock at least I would feel that I have a glimmer of hope in getting it, but no such luck. They say they will call me if the status ever changes. I do know this. This was my first special order vehicle and most definitely will be by last.

Sorry, but I mistyped. The dealer told me 1000 a week. that puts it back to 20 weeks. I wish it was 1000 per day. If they could fix them all in 20 days there would be no reason economically to send them to Flat Rock. Oh yes, my dealer doesn't know any more than I do about the situation. Ford has given them no updates either. I got the 1000 a week from a different dealer with only 1 Fusion on the lot and the "promise" of 7 or 8 more "soon."

I posted this on the Fusion Hybrid Forum but I felt like posting it here too. HEY, FORD MOTOR COMPANY, JUST TELL US THE TRUTH. The American public is a very forgiving unit, but one thing they can't stand is lies and cover-ups. Ford is so busy promoting the 2013 Fusion on the internet and now with TV advertising they "forgot" to tell us that they have a problem. They have shipped 25,000 Fusions which is great but there are 20,000 sitting on the lot in Hermasillo that have a Stop Ship order on them, my special order included. It was built on October 4, 2012. I was told by a Ford Social Media Rep (Facebook) each week for 4 weeks that it was just awaiting transport and not a quality issue. I finally called customer service and got the information about the stop ship order, except he couldn't tell me what it was for. He claimed he didn't know. From Ford's VP of Marketing "As you are aware, a number of vehicles have been produced but have not been released from the plant. In order to ensure a high quality launch, additional quality assurance practices are being implemented. This is resulting in increased timing from production to dealer delivery. We know you are anxious to receive your Fusions. I want to assure you the team is working diligently to get the vehicles delivered to you as quickly as possible. We estimate all the cars will be enroute by the end of December." I laud Ford for not shipping an inferior product but come on, 45% of the inventory is defective. I was told by a dealer here that they were repairing 1000 a week. If you do the math, 20000 divded by 1000 equals 20 weeks. By my calendar, that will be the end of March, not December. They would have to correct 2800 a week to make that goal. Now they are shipping cars to Flat Rock "accellerate the qualilty assurance process". Call me naive, but I admit I don't understand large corporate decisions. Doesn't most of the dealerships have body shops with trained mechanics that can dissassemble and reassemble a car? If it is a headlight issue, as I have heard, couldn't they just ship headlight units to the dealers and have them fix the problem as they prep the cars for delivery. That probably wouldn't take more than an additional day. You would have thousands of locations fixing the problem and get it done a lot faster, and make your customers a lot happier. That is my whole point. Why is Ford keeping everyone in the dark? Just come out and tell us "we screwed up, and built some inferior cars and will get them all fixed as soon as possible." As you can see, the letter to the dealers was filled with corporate doublespeak. And if you go to the Fusion site on Facebook, you would think everything is rosy and the cars are flying out the door and off the lots. They are even offering an additional $1000 incentive to purchase a fusion although it must be from dealer stock. Unfortunately the dealers have no stock. They are waiting for product too. How about offering $1000 to the folks who have already bought a new Fusion by ordering them, and have had to wait an excessive amount of time for their car to arrive? Which brings me to my next question which I can't get answered. In what order are the repairs being made? Are the ones that were first off the line the first to be fixed? Are the dealers cars being fixed before the special ordrers or are the already sold special orders being fixed first? I even have a case number from Customer Service and they didn't call me back within the time frame they said they would. Still waiting for the call back. Sorry for the rant, but I needed to get that off my chest. DEAR FORD, I AM A FRUSTRATED CUSTOMER, JUST GIVE ME SOME ANSWERS.

I had hoped to get it in October but now I just hope to get the car before the world ends on Dec 21.