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FordService

Official Ford Motor Co.
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  1. I have a 2015 Fusion 2.5l it’s had a shudder jerking feeling since new 

    worst in traffic. When it hits 4th gear light throttle it bucks or shudders till it goes in 5th. Then when coasting from 60kmh to 50 it bucks feels like a manual transfer in too high a gear. Have brought it in about  5 times.

    just want it fixed.

  2. Hi everyone, We're going on a temporary hiatus. If you need assistance, please don’t hesitate to reach out to us via Twitter or Facebook. If you need immediate assistance, don’t hesitate to reach out to your dealer or our Customer Relationship Center at 1-800-392-3673; 8:00 a.m. - 8:00 p.m. ET (Monday-Friday) / 9:00 a.m. - 5:30 p.m. ET (Saturday. If you're in Canada, or need assistance from our In-Vehicle Technology team (SYNC, Nav, MyFordTouch, ect) they are available at FordServiceCA Facebook and FordIVTteam. Meagan
  3. See you all next year! I'll be back Monday. Have a safe night! Meagan
  4. Welcome! I recommend setting up an appointment with your dealer to have this checked out. What's your mileage? Meagan
  5. Welcome, Erich! When was your most recent dealer visit to have this checked out? Please let me know, along with your mileage. Meagan
  6. Hi dreamich38, If you decide to head back to your dealer, please let me know (along with your mileage.) I'm unable to diagnose concerns or suggest repairs, so your dealer's in the best position to do so. Meagan
  7. Welcome, turbotim2! Heading back to your dealer is a great idea. Once you have an appointment set up, please let me know, along with your mileage. Meagan
  8. Hey everyone! I'm heading out early and will be back Monday Merry Christmas! Have a safe & happy holiday! Meagan
  9. Please keep me in the loop on this as soon as you get an appointment at a dealer. Meagan
  10. Once you have an appointment set up, I'll be happy to look into some options. Meagan
  11. Hi Steph78, Have you been able to get a hold of your dealer today? I recommend heading in to get your concerns taken care of. Please let me know when you have an appointment set up. Meagan
  12. Hi Sky14Fusion, I recommend heading to your dealer to have this looked into. Once you have an appointment set up, please let me know. Meagan
  13. Welcome, Skyhigh697! I recommend setting up an appointment with your dealer to have this checked out. What's your mileage? Meagan
  14. Hi guys, I'll be out of the office until Tuesday, but you'll be in great hands with Mariel. Meagan
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