FordService

Hi everyone, We're going on a temporary hiatus. If you need assistance, please don’t hesitate to reach out to us via Twitter or Facebook. If you need immediate assistance, don’t hesitate to reach out to your dealer or our Customer Relationship Center at 1-800-392-3673; 8:00 a.m. - 8:00 p.m. ET (Monday-Friday) / 9:00 a.m. - 5:30 p.m. ET (Saturday. If you're in Canada, or need assistance from our In-Vehicle Technology team (SYNC, Nav, MyFordTouch, ect) they are available at FordServiceCA Facebook and FordIVTteam. Meagan

See you all next year! I'll be back Monday. Have a safe night! Meagan

Welcome! I recommend setting up an appointment with your dealer to have this checked out. What's your mileage? Meagan

Thanks! Meagan

Welcome, Erich! When was your most recent dealer visit to have this checked out? Please let me know, along with your mileage. Meagan

Hi dreamich38, If you decide to head back to your dealer, please let me know (along with your mileage.) I'm unable to diagnose concerns or suggest repairs, so your dealer's in the best position to do so. Meagan

Welcome, turbotim2! Heading back to your dealer is a great idea. Once you have an appointment set up, please let me know, along with your mileage. Meagan

Hey everyone! I'm heading out early and will be back Monday Merry Christmas! Have a safe & happy holiday! Meagan

Please keep me in the loop on this as soon as you get an appointment at a dealer. Meagan

Once you have an appointment set up, I'll be happy to look into some options. Meagan

Hi Steph78, Have you been able to get a hold of your dealer today? I recommend heading in to get your concerns taken care of. Please let me know when you have an appointment set up. Meagan

Hi Sky14Fusion, I recommend heading to your dealer to have this looked into. Once you have an appointment set up, please let me know. Meagan

Welcome, Skyhigh697! I recommend setting up an appointment with your dealer to have this checked out. What's your mileage? Meagan

Hi guys, I'll be out of the office until Tuesday, but you'll be in great hands with Mariel. Meagan

Hi MoreTrife, I'm happy to look into this further. Please private message me your VIN, mileage, best daytime phone number, full name, and dealer name/location. Meagan

Hi coolharts, I recommend using our dealer locator to find a dealership ready to get that radio back into tune for you: http://owner.ford.com/dealer-locator.html#/ How many miles does your Fusion have? I'll see how I can help keep the beat. Chad

Hi netsurf121, Heading to your dealer is a great first step. Once you have an appointment set up, please let me know, along with your mileage. Meagan

Thanks! We don't have a Canada rep on the board at the moment, so any Canadians should head to their Twitter, Facebook, or Customer Relationship Center (1-800-565-3673 (M-F 8:30 a.m. to 8:00 p.m. ET)) Meagan

Thanks! If you change your mind and head to a dealer to have this checked, please let me know. Meagan

Welcome, LeeAnn! When was your most recent dealer visit? Please let me know, along with your mileage. Meagan

Welcome, Rocket! Have you been to your dealer for a diagnosis? Please let me know, along with your mileage. Meagan

Welcome to the forum, manjas. Please send me your case number via private message. I'll look into it further. Meagan

Hi liliceman77, I recommend you head to your dealer for a diagnosis. Please let me know once you do, and I'll look into some options. Meagan

Welcome, fireman2020! Can you please go into some more detail with your symptoms and concern? Please include your mileage. Meagan

Hi everyone! I'll be out for Thanksgiving, and back Friday. Have a safe and happy holiday! Meagan