FordService

I'll check out my resources, FusionRocks. Please send me a PM with your name, contact info, VIN, and dealer info. Rachel

Are your vehicles at the dealers currently, dml219 and sah? Please send me PMs with your VINs, current mileage, best contact numbers, names, and dealer info; I'll check my resources. Have you contacted your dealer yet, 90BlackSC? Please also send me a PM with your VIN, current mileage, best contact number, name, and dealer info. Rachel

How did it go at the dealer, jewellri? Has your Fusion stalled again? Rachel

You're exactly right, jeff_h! There are a lot of variables that go into ordering and scheduling vehicles. Congratulations on your order, cbardon! If you send me a PM with your order number and dealer code, I can help track your Fusion Hybrid. I'm glad it worked out for you, Gary. Congratulations! Rachel

Let me know how it goes at the dealer, Chance0161. Rachel

Congrats, davvid! Sounds like you're a loyal member of the Ford Family! Make sure you've registered on Ford Owner. Rachel

That's frustrating, 808. Send me a PM with your VIN, best contact number, VIN, current mileage, and dealer info. I'll check my resources. Rachel

Is your Fusion currently at the dealer, crash525? Send me a PM with your VIN and dealer info; I'll see how I can best assist. Rachel

Send me a PM with your VIN, Chris Simons. I'll check my resources. I got your PM, Farley77, and am looking into this now. Rachel

Check out Ford Parts, hpcalhoun. It allows you to search for VIN-specific part information. Rachel

I understand recalls can be frustrating, Farley77, but we want our vehicles to be as perfect as we can make them. Please send me a PM with your VIN and I'll check my system for any available information. Thanks! Rachel

My pleasure, norcal81! Yep, our techs are Ford-Certified; they'll take good care of you.

The dealer will need to replicate this in order to be diagnose it, dragonwithane. Send me a PM details, including the mileage and VIN; I'll do some research. Rachel

Sounds like you're in good hands with your dealer, norcal81. Let me know if the concerns persist; I'm here to help. Rachel

Thanks for the warm welcome! Haha, and the warning, tedh. I'm here to help so please feel free to reach out to me any time. Rachel

Hi, everyone! My name is Rachel and I’m your brand new U.S. Ford Customer Service rep. I've been on Ford's Social Media team since the beginning of the year. While I've been on Twitter mainly, I recently transitioned over to forums. I'll also be active on a few other vehicle forums as well so you may see me there. My primary role here will be to answer any questions you may have about newer models, to assist with vehicle concerns, and to track any vehicle orders you may be placing. I am in the office M – F 8:30 a.m. until 5:30 p.m. Generally speaking, I’ll keep my eyes open for any relevant discussion and jump in publicly to assist whenever possible. If you have something you want to talk to me directly about, feel free to send me a PM. The only time I’ll ask you to reach out privately is when I’m looking for personal information, but I’ll make sure you all know what to send over if and when that time comes. I’m excited to finally be here as part of this community and I’m looking forward to speaking with you all soon! Rachel