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Everything posted by FordService
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The Official Ford Service Out-of-Office Thread!
FordService replied to FordService's topic in Welcome!
Hi everyone, We're going on a temporary hiatus. If you need assistance, please don’t hesitate to reach out to us via Twitter or Facebook. If you need immediate assistance, don’t hesitate to reach out to your dealer or our Customer Relationship Center at 1-800-392-3673; 8:00 a.m. - 8:00 p.m. ET (Monday-Friday) / 9:00 a.m. - 5:30 p.m. ET (Saturday. If you're in Canada, or need assistance from our In-Vehicle Technology team (SYNC, Nav, MyFordTouch, ect) they are available at FordServiceCA Facebook and FordIVTteam. Meagan -
The Official Ford Service Out-of-Office Thread!
FordService replied to FordService's topic in Welcome!
See you all next year! I'll be back Monday. Have a safe night! Meagan -
Thanks! Meagan
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Welcome, Erich! When was your most recent dealer visit to have this checked out? Please let me know, along with your mileage. Meagan
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Welcome, turbotim2! Heading back to your dealer is a great idea. Once you have an appointment set up, please let me know, along with your mileage. Meagan
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The Official Ford Service Out-of-Office Thread!
FordService replied to FordService's topic in Welcome!
Hey everyone! I'm heading out early and will be back Monday Merry Christmas! Have a safe & happy holiday! Meagan -
Please keep me in the loop on this as soon as you get an appointment at a dealer. Meagan
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Wrench light came on after a 1500 mile trip.
FordService replied to Sky14Fusion's topic in Ford Fusion Hybrid
Once you have an appointment set up, I'll be happy to look into some options. Meagan -
Hi Steph78, Have you been able to get a hold of your dealer today? I recommend heading in to get your concerns taken care of. Please let me know when you have an appointment set up. Meagan
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Wrench light came on after a 1500 mile trip.
FordService replied to Sky14Fusion's topic in Ford Fusion Hybrid
Hi Sky14Fusion, I recommend heading to your dealer to have this looked into. Once you have an appointment set up, please let me know. Meagan -
Welcome, Skyhigh697! I recommend setting up an appointment with your dealer to have this checked out. What's your mileage? Meagan
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The Official Ford Service Out-of-Office Thread!
FordService replied to FordService's topic in Welcome!
Hi guys, I'll be out of the office until Tuesday, but you'll be in great hands with Mariel. Meagan -
Hi MoreTrife, I'm happy to look into this further. Please private message me your VIN, mileage, best daytime phone number, full name, and dealer name/location. Meagan
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Hi coolharts, I recommend using our dealer locator to find a dealership ready to get that radio back into tune for you: http://owner.ford.com/dealer-locator.html#/ How many miles does your Fusion have? I'll see how I can help keep the beat. Chad
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Thanks! We don't have a Canada rep on the board at the moment, so any Canadians should head to their Twitter, Facebook, or Customer Relationship Center (1-800-565-3673 (M-F 8:30 a.m. to 8:00 p.m. ET)) Meagan
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Thanks! If you change your mind and head to a dealer to have this checked, please let me know. Meagan
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Welcome, LeeAnn! When was your most recent dealer visit? Please let me know, along with your mileage. Meagan
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2013 hybrid shutting down while driving down the road
FordService replied to Rocket's topic in Ford Fusion Hybrid
Welcome, Rocket! Have you been to your dealer for a diagnosis? Please let me know, along with your mileage. Meagan -
Welcome to the forum, manjas. Please send me your case number via private message. I'll look into it further. Meagan
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Hi liliceman77, I recommend you head to your dealer for a diagnosis. Please let me know once you do, and I'll look into some options. Meagan
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Welcome, fireman2020! Can you please go into some more detail with your symptoms and concern? Please include your mileage. Meagan
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The Official Ford Service Out-of-Office Thread!
FordService replied to FordService's topic in Welcome!
Hi everyone! I'll be out for Thanksgiving, and back Friday. Have a safe and happy holiday! Meagan