I have talked with the dealer principal at my selling dealer, the service advisor was apologetic and will gladly work on the SYNC system to try to resolve the problem, the car has 43K on it and is under a Ford ESP.
I have decided that this will be the last car that I want with a touch screen system, it has been such a nightmare. I would love to special order a radio delete car and install an aftermarket system that works properly. Ford needs to really consider some sort of direct upgrade for the Microsoft systems to the Android system for those of us that have lost faith in the electronics. My other concern is what happens in 5-10 years when the Microsoft system is no longer supported? Hopefully by that time there will be an aftermarket solution.
As for this car we are getting more info for the dealer to help diagnose the problem, personally I hope the system just plumb quits so there is no question about what is broken.