FordIVTteam

letsgobuffalo12, If you're going to the dealer, I would have them re-calibrate the navigation system. You can always try a master reset, but it you're probably best at the dealer. To reset the system: http://owner.ford.com/how-tos/sync-technology/myford-touch/phone-setup/how-to-perform-a-master-reset.html?sync=my-ford-touch Cara

Hi letsgobuffalo12, Do you have the MyFord Touch? If not, which system do you have: owner.ford.com/how-tos/sync-technology/all/setup/how-to-identify-your-sync-version.html I'd like to help! Shaay

Tjay01, Do you see the Entertainment option at all? Cara

Hey Brian2012, The text message feature for Androids must be turned on at the end of the pairing process when connecting the phone to Bluetooth. Once the phone is connected, watch your phone closely for a message to appear from SYNC. It will ask you to allow SYNC to access your messages. If this is not replied to as Yes, then it will automatically default to No. For more info on this feature, check out this link: https://owner.ford.com/how-tos/sync-technology/sync/using-your-phone/how-to-listen-and-reply-to-text-messages.html?sync=sync Keep me updated! Cara

Hey propwash, Please clear the history, cookies, and cache from the browser and try the download again. You can also try on a second browser if available. If you still continue to receive an error, please PM the VIN. Cara

Hey KSfushin604, I'm happy to look into this for you. Please PM the VIN so I can retrieve the software info. Cara

Hi DavidsAwesome, If you're still unsure, send the VIN in a private message. I can look it up for you. Shaay

Hey Bill, We're aware that this has been an ongoing issue. Please PM the VIN for further troubleshooting. Cara

Hi satinder, Like akirby suggested, the dealer will be able to assist. You can also try a master reset to see if it's just a software glitch: https://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html Let me know if this helps! Shaay

Hey Mike7143, If you're still experiencing issues with the download, please send the VIN in a PM. Cara

Hey Beethoven, The most up to date software for the US vehicles is also V3.8, so you're up to date as well! Cara

I understand your frustrations. It's important to voice your opinion on this topic at the site I provided above. Cara

Hey kevmeist, The most up to date SD card that is out now is the A7, which was released a couple months ago. You can always inquire with HERE Maps regarding the differences between the cards. You can contact HERE Maps at 866-462-8837 or at www.navigation.com Your opinion on the price of the SD cards is very important and you should make your voice heard at http://social.ford.com Cara

Hey Beethoven, akirby is correct in stating you can download available updates from the Owner site. However, each update is vehicle specific so the latest versions will vary. If you have any questions regarding the software, send the VIN in a PM. Cara

Hi Parquette, Please try performing a master reset with the vehicle parked and running in order to correct the Bluetooth issue. The steps are outlined here: http://owner.ford.com/how-tos/sync-technology/sync/settings/how-to-perform-a-master-reset.html?year=2015&model=Fusion&sync=syncMy Joy