FordIVTteam

letsgobuffalo12, If you're going to the dealer, I would have them re-calibrate the navigation system. You can always try a master reset, but it you're probably best at the dealer. To reset the system: http://owner.ford.com/how-tos/sync-technology/myford-touch/phone-setup/how-to-perform-a-master-reset.html?sync=my-ford-touch Cara

Hi letsgobuffalo12, Do you have the MyFord Touch? If not, which system do you have: owner.ford.com/how-tos/sync-technology/all/setup/how-to-identify-your-sync-version.html I'd like to help! Shaay

Tjay01, Do you see the Entertainment option at all? Cara

Hey Brian2012, The text message feature for Androids must be turned on at the end of the pairing process when connecting the phone to Bluetooth. Once the phone is connected, watch your phone closely for a message to appear from SYNC. It will ask you to allow SYNC to access your messages. If this is not replied to as Yes, then it will automatically default to No. For more info on this feature, check out this link: https://owner.ford.com/how-tos/sync-technology/sync/using-your-phone/how-to-listen-and-reply-to-text-messages.html?sync=sync Keep me updated! Cara

Hey propwash, Please clear the history, cookies, and cache from the browser and try the download again. You can also try on a second browser if available. If you still continue to receive an error, please PM the VIN. Cara

Hey KSfushin604, I'm happy to look into this for you. Please PM the VIN so I can retrieve the software info. Cara

Hi DavidsAwesome, If you're still unsure, send the VIN in a private message. I can look it up for you. Shaay

Hey Bill, We're aware that this has been an ongoing issue. Please PM the VIN for further troubleshooting. Cara

Hi satinder, Like akirby suggested, the dealer will be able to assist. You can also try a master reset to see if it's just a software glitch: https://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html Let me know if this helps! Shaay

Hey Mike7143, If you're still experiencing issues with the download, please send the VIN in a PM. Cara

Hey Beethoven, The most up to date software for the US vehicles is also V3.8, so you're up to date as well! Cara

I understand your frustrations. It's important to voice your opinion on this topic at the site I provided above. Cara

Hey kevmeist, The most up to date SD card that is out now is the A7, which was released a couple months ago. You can always inquire with HERE Maps regarding the differences between the cards. You can contact HERE Maps at 866-462-8837 or at www.navigation.com Your opinion on the price of the SD cards is very important and you should make your voice heard at http://social.ford.com Cara

Hey Beethoven, akirby is correct in stating you can download available updates from the Owner site. However, each update is vehicle specific so the latest versions will vary. If you have any questions regarding the software, send the VIN in a PM. Cara

Hi Parquette, Please try performing a master reset with the vehicle parked and running in order to correct the Bluetooth issue. The steps are outlined here: http://owner.ford.com/how-tos/sync-technology/sync/settings/how-to-perform-a-master-reset.html?year=2015&model=Fusion&sync=syncMy Joy

Hi jarnold, Is her contact saved in your phone with a emoji associated with it or any other special character? That could be what is causing this issue. I've seen this plenty of times! Let me know. Joy

Hey farmerjg, Only one device can be made the primary, but it would be pretty cool if you could have one of each connected! To share general ideas with Ford Motor Company on how we can enhance our products and services, please visit http://social.ford.com Cara

Hey Jmac1773, Congrats on your new vehicle! If the master reset doesn't resolve the issue, please send the VIN in a PM. Cara

Hi Hoser, I hope you are enjoying your Fusion so far! Try using our troubleshooting tips: http://owner.ford.com/how-tos/sync-technology/sync/setup/troubleshooting-tips-for-sync-and-sync-with-myford.html?year=2012&model=Fusion&sync=syncMy Joy

Hey Ebony12Sport, I’m happy to advise on the update that may be available for your SYNC. Please visit the following link to determine which type of system is in your vehicle: https://owner.ford.c...nc-version.html Let me know, and I will certainly assist you! Barb

Hey fizban, The CCPU you provided is V3.8, which is the latest software for the MyFord Touch systems. The V4.6 update is for the Gen 1 systems. Let me know if you have any questions or concerns! Cara

Hey Mielikki, Chrome Dome is correct in stating that 3.8 is the latest version for the MyFord Touch systems. Chrome Dome, The updates are vehicle specific, so keep checking back since there isn't an ETA on a release date. Cara

Hi cccccory and akirby, Great suggestion from akirby! If that doesn't work cccccory, let me know if you've tried any further troubleshooting. Also, which SYNC system do you have: https://owner.ford.com/how-tos/sync-technology/all/setup/how-to-identify-your-sync-version.html Keep me posted, and I can help! Barb

Hey Everyone! If you are having issues with the 4.4 or 4.6 update, clear the history, cookies, and cache from the browser and re-download. You can also try the re-download on another browser. Let me know if you're still having issues! Cara

Please check your Owner account for updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Ifyou have the most current version and this issue continues, I recommend going to the dealer. Keep me in the loop. Shaay