FordFusion4653

Thank you everyone for your help. I spoke today with Heather, the Regional Customer Service Manager, this morning. I'm sad to say they have lost a customer over a $100 battery. I explained the situation and she basically said that because the dealer couldn't find anything wrong with the battery or vehicle that they would not replace the battery. When I asked why the battery was dead, she couldn't give me an explanation, but said that because the dealer couldn't verify that the battery had been dead or had a problem, they couldn't help me. I explained that I called the Ford 1-800 roadside assistance number as a leasee and two Ford towing companies jumped the vehicle and if they don't believe me then they can verify it with these companies, which she refused to do. I asked why I would bother to have the vehicle taken to the shop if I had just left the lights one, it was a cold winter (1st dead battery issue), or I hadn't driven it in awhile? Why would I waste my time? I also informed her that under New York State's lemon law, it is one dead battery of qualifying, but she doesn't seem to know our lemon law. Luckily, I don't own this vehicle. It's a lease, but I was thinking of buying it in May when the lease is up. Now, I will never purchase another Ford vehicle or any vehicle from this dealer, who has numerous other brands that they sell. Also, I told her that when the battery dies again, I won't have it jumped, but just towed to the dealer, so they can see that the battery really is dead. Ridiculous. Saving $100 on a battery when they could have made a $14,000 sale.

I called Ford Company's Customer Service Dept. to try and fight for a new battery b/c the dealer is just blowing me off. The rep who answered said that he isn't authorized to do that, but he could take my concerns down and send them to the dealer service mgr to see if he would do anything about it. They have the right to get the feed back and do nothing (ie not even call me). He also took a report to send to a Regional Service Manager to try and work with the dealer on diagnosing the issue. Don't know that she can do anything for me either. I can take it to another dealer for a second opinion, but then I would have to start anew with Ford in documenting this issue. This is very sad in that it shows how Ford is treating their customers.

Unfortunately, I don't have have a multimeter, but my father, who lives in another county, knows someone works on cars, so I'm sure he would have one or I'll just try taking it to a different dealer. Thank You.

Thank you, I'll try, but they will just tell me it's up to Ford the company and say the "Ford" won't replace it because they can't find anything wrong with it. But, I'll try. Maybe if I try a different dealer than where I leased it, I'll have more luck. Also, I agree, this dealer is an "idiot." If anyone rep. from Ford monitors this, I do not understand how they can find it acceptable to have a battery die twice and have the dealer just shrug their shoulders and basically say, "Oh, Well." Someone from another car site thought that there might be a problem with the "shut down delay system." They said that they keep things turned on for a preset time even when the ignition is off. If the system gets a "glitch" then it can drop the voltage too low to start the engine before it drops and shuts everything down. Has anyone found this to be an issue on the 2014 Ford Fusion SE? My concern is that it's something more than a bad battery, such as some sort of electrical problem. I encountered this on a company car (thank goodness) that was a 2003 Ford Windstar. Biggest lemon that I every drove. One year into driving it, the lights on the inside started going on and off. I took it to this same dealer about five times and they kept telling me that they couldn't recreate the problem. Finally, it got so bad, I got so disgusted, that I told them to keep it until they could recreate the problem. They had one of their service people drive it for a week and it finally did it while he was in the car. They discovered that when the minivan was built, a wire got pinched in the above one of the passenger doors. After getting it back, I was driving to Florida for work when the floor lights started going on and off. Stopped at a dealer in the south to have them disconnect those lights and had to take the minivan back to the same dealer when I got home. Of course, by this time the it was out of warranty, but luckily it was a company car, so I didn't have to pay for the repairs.

Hello, I have a leased 2014 Ford Fusion SE. I got it in May 2014. I had no problems until this past winter, 2016, which was mild where I live. I keep the car in a garage and it sat for only a day or two. When I went to start it, the battery was dead. I had to have it jump started and took it to the dealer, who claimed they could find nothing wrong with it. I didn't leave the lights on, I had recently driven the vehicle, and it was a mild winter. I had no problem in the very cold winter of 2015 where it would sit several days without use. Two weeks ago in our hot summer, I went out and again the battery was dead. The lights inside would flash on, but it was dead. The car was in my garage and had only sat for one day without being driven. I had to have it jumped again. This time the tow company (sent by Ford) technician said that this is a common problem with the Ford Fusion and he has to jump them all the time. He said that something drains the battery and the dealer should know how to fix it. I drove it for 30 minutes and took it to the dealer again. They kept it for a week and claimed that they tested the battery and it was fine and tested to see if there was a draw on the battery and claimed they found none. They claimed that in the week that they tested it, they let it sit and would start it and would periodically test the battery and to see if there was any draw on the battery and found no problems. Clearly, there is a problem or else I would not be getting a dead battery. I was thinking of buying this vehicle at the end of the lease, but I won't unless this problem is fixed. It seems that Ford just wants it to go out of warranty when the lease is up in May 2017 and have whoever buys it pay to fix the problem. Any help from someone who has had this problem or might know why this is happening would be appreciated.