Hello!
I have a 2013 Ford Fusion SE 2.5L and I've been experiencing rough and delayed shifting in gears 1-3. Usually it's just a harsher shift than I would expect in an automatic, which I understand is common to the Fusion. However, sometimes the RPM will rise upwards of 3500 and then sit there for a second or so before slamming into the next gear. Occasionally, when I'm in stop and go traffic and the transmission is having to shift back and forth between gears frequently, I'll get an extremely hard downshift into a gear that will literally shake the car, which I can't imagine is normal. I will note that these symptoms happen most often at moderate throttle. When I'm using only 10% or so throttle, the effects seem to be reduced (though still somewhat present), and when I'm at half or more throttle, I tend to get better shifts, though obviously more rough than regular acceleration.
I have reset the adaptive transmission several times (turn car off, set key to on, hold accelerator down for 30 seconds, turn key to off, release accelerator pedal and wait five minutes with the key in the ignition). I also just had the transmission flushed at 60K miles hoping maybe it was dirty transmission fluid, but no change. I could speculate about shift programming and such, but I'll let someone with more knowledge than me propose possible problems or solutions. I'm hoping it's not a physical problem....