Buzzr

Even though the arbitration was in January this year, Ford has not replaced the dash. Ford is impossible to reach. In the meantime, like everyone else with this problem, I am driving with a car with a defective passenger air bag. As I mentioned earlier, a Ford engineer admitted that the airbag would not deploy properly.

I had this problem with my 2017 Ford Fusion Energi Titanium which I bought new. I also bought an extended warranty. I asked Ford to fix it but Ford declined a the grounds that it was a defect in the “ dash pad” which was not covered. I took Ford to arbitration and the arbitrator ruled in my favor. I argued it was a safety matter because the defroster was not working properly and I was concerned that the air bag would not deploy properly. During testimony the Ford engineer admitted that the air bag might not deploy properly and that the defroster would not work properly.