Wesley801

The problem with getting everything reversed is that my trade in car has already been sold. Don’t get me wrong we enjoy the car we have. My issue is the mileage discrepancy and thus the warranty issue. I asked them if they could honor the warranty in anyway, and they acted like they were going to at least try. Now I can’t get the manager to answer the phone. Either way the attorney sounded pretty confident that they had violated the Deceptive Trade Practices Act. i appreciate everyone’s information!

Sadly it looks like I’m going to have to contact an attorney. I called 4 times throughout the day to speak with the manager yesterday and I was either told he was on lunch, or I was put on hold for 15 mins before I hung up. I know businesses don’t always have perfect practices, but this is coming from a reputable dealership (or so I thought). I drove nearly 2 hours to buy this car from them.

I spoke with my salesman today, and I am much more irritated with the situation now. He told me he knew the car had 48k miles on it, and that the paperwork had typos. He also told me that Fusions don’t come in the platinum models, and that was also a typo. I only argued with him for a few more seconds before I decided he was an idiot and I was wasting my time. I spoke with the manager who seemed confused by the situation, and wasn’t sure why the paperwork was incorrect. He said he was going to speak with someone else, and he would be calling me back tomorrow. To be clear, all of the paperwork that was signed at the dealership stated 19K miles and Fusion Platinum. We received the title that says 49K miles.

I asked her the same question. She said she was really only paying close attention to the paperwork. I didn’t think to have her look at the mileage on the car. I just assumed it would be correct. We live and learn I suppose.

The VIN number is 3FA6P0D94JR138971. The mileage is my main concern of course, but I wanted to be well informed when I bring it to their attention Monday. Thanks everyone for the information!

Hey everyone! So my wife and I had found a good deal on a 2018 fusion platinum from a dealership not too far away. The description stated it was a fusion platinum with features we were looking for (the adaptive cruise control being the main thing). Long story short she drives up a few days ago and trades her car in, and drives home with a great Ford Fusion! It turns out the car does not have adaptive cruise control, cooled seats, and other features that we thought it had. The car also has 49k miles when all of the paper work states 19k, so that’s another issue I’ll be addressing with them when they open up Monday. I tried a few online VIN checkers to see what the VIN tells me, but it says it’s either a titanium or a platinum. I’m just trying to decide if it is indeed a platinum before I call and make a fool of myself. If anyone has an idea on how I could determine this that would be great. Thanks!