19TitaniumAWD

It shouldn't be building any boost while just cruising on the highway unless you're going up a pretty good incline and are on throttle. And it should never be building anywhere near 18 pounds of boost under any circumstance unless you're foot to the floor. Building boost at half throttle sounds right again if you're going uphill or something but just cruising you shouldn't be building boost. And building boost means throttle so worse mileage. More boost means more fuel which means worse mileage. So if anything boost related mileage drop would be if you were having boost under circumstances it isn't necessary. My 19 Titanium 2.0 Ecoboost does 19-22 in town here (depending on my route as some places have lots of hills) and can tap 32 on the highway on a good flat road with the wind behind me. These are heavy, underpowered cars. They're not known for their fuel mileage. What you're getting sounds about right. Getting 39+ mpg on one trip wouldn't be unusual if it was downhill or something and definitely doesn't reflect what these cars can do besides being a hybrid model. If it's decreased from what you were initially getting you might look other places, in my case at about 60,000 when my car had coolant intrusion and had to have the engine replaced they also found a LOT of carbon build up around the valves due to the way fuel injection is done on these. Mileage went back to what it was when new. Now at 154,000 miles, mileage has gone down a bit. Upon having it looked at, carbon build up again. BUT - the difference wasn't drastic. Netted maybe 2mpg on the highway and no difference in town at all.

I do from the initial visit (which was the official diagnosis). I learned the hard way after them telling me I'd be on the list and hear from them the following Monday and then coming to find out nothing was ever even written down. It's DEFINITELY in the system now, I have the RO, invoice, etc. Gotcha, I'll do that tomorrow. Wish I'd have thought of that on our 2012 Focus, having to take them to court was a slam dunk but it was stressful and completely unnecessary. Something I'd rather not repeat here. There aren't, and to be fair they're not lying. They lied about a fair bit, but not that. Their lot is empty. But the Enterprise and Hertz here are full, I actually rented one while it was being tested and diagnosed because it's my only transportation and I absolutely could not miss work for it. I was pretty salty paying $115 for 12 hours but I was so done, couldn't argue it on my timeline at the moment and that was that. That was what initially had me so ticked off with the dealer as well. Telling me to diagnose it properly they'd have to tear it apart for photos and I'd be without it for months and the only alternative was to pay $1,600 monthly for a rental was what got me up the service manager's nose and finally got them to at least get it on the rack, get it diagnosed and get the parts ordered.

Would do, but the official diagnosis was the first visit. I stopped in to make them aware of the issue a long time ago, they said "We can't start on it right now. It will take months to get the part, we have to tear the motor down and take photos to get this started and we have no loaners available.". Well, I can't be without transportation for months on end with no idea when it'll get fixed, and I am not paying $1,600 a month for an undetermined period on a rental car. So I asked what else we can do? They said they could write my info down, they wouldn't put it in the system because if it is and it's not addressed in 30 days Ford would close it forever and they'd get ahold of me in a week or so about a loaner since I was around a thousand miles from the end of warranty. Weeks later I stopped back in, and that's when I found out I wasn't on any list, the service advisor that day was not one I had spoken to initially, and she had no idea who I was, what I was talking about and actually walked me to the post board and I wasn't anywhere on it. So she added me, but I went to the service manager and complained. Now even closer on warranty he understood, and he had no idea why they told me the motor had to be torn down. He explained that all the loaners are with other customers who have been waiting months for parts and I'm at the bottom of the list, but they could diagnose it (using the pressure test and a scope) and open an RO so that I could keep driving it regardless of the mileage until they get the parts in. At that point it would take a day or two to put the long block in, and I said I don't mind renting a car if it's for a day or few but I wasn't doing it for months. We have been communicating by email about it, and will continue to do so with any updates. This has soured us though. We had a 2012 Focus and had a similarly hard time for nearly 80,000 miles before they finally addresses our transmission issue. And we had to force it then, even had to go to court with a dealer about it. Tired of fighting with Ford dealers on taking care of their obligations. I feel horrible for anyone that goes over 60.000 and has this engine issue. It's a nightmare even when it's fully covered. Edit: Do you mean customer relations through the dealership? Or Ford directly? If the latter, how do I reach out to them?

Dealing with this myself. My 19 TItanium 2.0 AWD has coolant intrusion into all 4 cylinders. Smokes like crazy and misfires on start (usually takes a long time to actually start), has gone from 31mpg to about 17mpg almost overnight when this started, has a P0301 code. It's got 400 miles left on the warranty (59,598 miles) and after having to FORCE them to look at it (had it on the list 1,200 miles ago, they drug their feet I assume hoping to get it out of warranty as when I stopped in weeks later to follow up, it magically wasn't on any list and the service advisor on duty that day had no idea who I was or what I was talking about, car wasn't in the system at all) they did the pressure leak test, it lost nearly all pressure after 2 hours, when they put the scope in there was coolant standing in all 4 cylinders with the worst by far being cylinder 1. They ordered a long block and said due to COVID, it'll be a several month backorder and to keep driving it as it's our only transportation. Pretty concerned though, I can't imagine passing that much coolant (I have to fill the reservoir twice daily) through the motor, turbo and exhaust isn't damaging other things (turbo? converter? Valvetrain?). It's going to be a fight every step of the way I have no doubt getting everything checked/covered if damaged.