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Showing results for tags 'reacquired'.
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Hi All, Here's my story: Leased a brand new 2016 Ford Fusion Energi SE. Lease agreement started on February 29th, 2016. Started noticing a moldy smell inside the cabin. The smell even lingered on my clothes after getting out of the car. On March 29th, noticed excessive moisture coming up from underneath the carpeting. On March 30th, brought the car into the local Ford service center. Service center conducted a few tests to find the source of a possible leak. Could not find anything. Service center provided a loaner vehicle on/around April 4th. Service center brought in an engineer from Ford to run some more tests. Still couldn't find anything. Service center received authorization from Ford Motor Company to replace carpeting and molding inside the car. At this point, it's been approx. 3 weeks since I brought the car in (week of April 18th). Later that week, I called Ford Motor Company and expressed my opinion about their solution. If they replace the interior but still can't find a leak, we'll probably have the same issue a month later with the new interior. I reach out to Ford the following week (now the end of April), Ford advises they will review the case and get back to me within 7-10 days. They have to internally discuss whether it's better to proceed with the original solution or to buy the car back from me. After another week, Ford Motor Company agrees to buy my car back (first week of May, approximately) Service center and Ford Motor Company exchange information and misc. paperwork over the course of a few days. Ford Motor Company confirms the refund of my last monthly payment, since I was without my car for over a month at this point. Received paperwork from Ford Reacquired Vehicle Headquarters on Friday, May 13th. Contains a contract that states the following:I'm entitled to any new Ford/Lincoln of equal or greater value. I am responsible for any difference in cost between the MSRP of the old car vs. the MSRP of the new one. I'm responsible for any applicable mileage/usage charges that may apply (obviously, this doesn't apply because the car was only a month old before I brought it back to the service center) I'm responsible for tax on the vehicle upgrade amount, transfer fees, license fees, and other state-mandated fees. As of today, I'm trying to contact Ford RAV to clarify the definition of a transfer fee, license fee, and other state-mandated fees. I have 14 days to respond, or else the offer will expire. The contract is dated May 12th, so I have until May 26th to get back to them. With all that said, do you think I should be responsible for any extra fees incurred due to a buyback/vehicle exchange? Why should I have to pay any "transfer fees", "license fees", or any "other state-mandated fees"? If my brand new car didn't smell like mold, I wouldn't have any of these extra costs. Shouldn't Ford be responsible for those? Also, if I decline the replacement offer, am I entitled to a full refund? I'm not contractually obligated until I sign this contract, so I'm definitely considering other brands before I make a decision. Looking forward to any feedback. Thanks, - Jordan
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