oldschool1962 Posted May 12, 2010 Share Posted May 12, 2010 I think you hit the nail on the head smr2112. You won't believe it but something happened on the way to the Forum this morning. my car miraculously arrived for delivery. After all the BS yesterday and the lecturing and the pissey attitude from the Sales Manager and even after he explicitly said he would receive info once it arrived in port........... Sullied....you mentioned that you didn't understand? I was talking about how many dealerships over the years have openly complained about how unfair the Name plate treats them regarding things. It usually involves money or rules. As far as the whole Ford riding high thing.......With the way the dealerships are acting toward the base......my issues for example........that's a rather poor way to represent the name plate especially when things are going well for them. The customer service doesn't match the product in this case. It dawned on me yesterday....... something that I once regarded an important thought process. It goes like this........ How well the customer is treated when things are going well is not how the service should be judged. Service should be judged on how the customer is treated when there are issues. To alienate is how I was treated by the majority of the process. I've already mentioned the two gentlemen that were focused on the issue and am grateful they were involved On my way to finalize paper work. There are some very distinct differences in how this car and driven right from the get go. Granted I don't have many miles but I can feel and see the difference in things already. It's our's no matter what. Just hope things are on the right path now. Later 0 Quote Link to comment Share on other sites More sharing options...
sullied Posted May 12, 2010 Share Posted May 12, 2010 How well the customer is treated when things are going well is not how the service should be judged. Service should be judged on how the customer is treated when there are issues. To alienate is how I was treated by the majority of the process. I've already mentioned the two gentlemen that were focused on the issue and am grateful they were involved This varies from dealer to dealer. There are plenty of great dealers out there...unfortunately you picked a bad one... 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 12, 2010 Author Share Posted May 12, 2010 Wow! I feel very lucky now, indeed. I did feel a little annoyed that no one would call back , however, we just started stopping by, and you know what? Not one person complained. AND they gave me a printout of the information that they had in the computer. :shades: I was told that it would take 6 to 8 weeks, but, the sales person said "It never takes that long." lol :hysterical2: So far I am well into that. 0 Quote Link to comment Share on other sites More sharing options...
Grey Posted May 12, 2010 Share Posted May 12, 2010 Most sales personnel do not have access to the Ford intra-net, so they have to go to a manager to get update information. They show up at the sales tower, or managers office without your order number, which means the manager has to go digging through files to find it. Most of the time, the status has not changed, so the excercise was for nothing. When you get 20 of those random inquiries a week, it starts to get old. When the dealership provides an estimate of build or delivery timing, they tend to push it out a few weeks because there can be situations that slow down the processes. Sometimes, they will take and submit your order, knowing they don't have allocation for that month - just hoping it somehow gets pulled ahead. Or, they add on a few weeks, in hopes it will be there sooner and they will look like Heros. Remember, the dealerships control most of the scheduling, through their use of priority codes and managing their allotment. Too many instances where a retail customer gets a VIN, finds someone to check status, they begin to rely on an estimated build or delivery date. There are factors that can pull the order ahead or slow it down that are completely out of the dealer's control, or ability to influence. The scheduling system is updated on Thur. evenings. If I were a Sales Manager, I would provide retail order status to sales personnel each Friday, but I would caution them not to create unrealistic expectations. If you have a DOR, then you know your body number and your order number. It would be helpful for you to give that to your sales person after Friday morning and ask them to check your status. 0 Quote Link to comment Share on other sites More sharing options...
oldschool1962 Posted May 13, 2010 Share Posted May 13, 2010 (edited) For those that may have missed it..........They did deliver our new car today. It is a nice vehicle and for the most part is great. I am not starting anything here because I know this to be an issue with the BLIS mirror sensor but.....the BLIS did malfunction at 38miles but then reset itself and didn't act up again at all. I gotta say I almost smacked a tree because I laughed so hard when it happened. We had a nasty storm roll through and thought for sure I would be struck by lightening or maybe the car..... Anyhow there was no melt down like the last time so we kept the car. Like I said it's ours now and I know there is a fix for what happened should it happen again. Service Manager fell out of his chair when I told him too. You could compare me to George Costanza and honestly....but that wouldn't be the first time. To the credit of the Sales Manager....he did apologize several times when we finished the transfer of collateral paperwork tonight. That really goes a long way with things. In all honesty he is a fairly decent personality. We've sat and discussed several different topics on many occasions and have the same interests in racing and in the Earnhardts'. As far as the access to a vehicle during transportation I can understand it would be hard to pinpoint an exact location. Transit is transit. But for the car to just appear seems to be hard to comprehend. I have a decent understanding of inventory controls and tracking but have never run across a system or industry where there can be such a communication blackout. Even my wife, who works in manufacturing, can't understand. When they make boxes, they are scanned into a system when they are loaded on every form of transport and they can actually pin-point where they are at any given tome until the customer receives them. Oh well it is what it is and I hope those of you that are waiting for you vehicles and info about them find what you need or ask for. as well as take delivery on you vehicles soon. Oh yeah.......the things I noticed different on the 4th build cycle versus my original were...... A microphone mounted in the headliner just above the drivers seat.... New floor mat mounting system for the driverside......it's two points not instead of one and it's not a hook but a clip. Unfortunately the floor-mat is still not cut correctly and is the wrong shade for the carpet. A big, green "Car is ready to drive" in the information center just after starting. The trunk strap is most excellent Still no amber "Cruise on" light that the other Fusions have as some mentioned in another post. Edited May 13, 2010 by oldschool1962 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 13, 2010 Author Share Posted May 13, 2010 For those that may have missed it..........They did deliver our new car today. Wow! That was a fast win! :hysterical2: Do ya love it, or what? 0 Quote Link to comment Share on other sites More sharing options...
sullied Posted May 13, 2010 Share Posted May 13, 2010 So, my window sticker showed up online this morning. It doesn't have the build date in the upper left corner like others that I've seen before. Do they just update the sticker online as the process goes along or something? My dealer provided me a copy of their computer system stating that the scheduled build day is 5/19, so I'm hoping to see an updated window sticker shortly after that. I'm getting really excited about the car getting here...I know I've still got weeks to go though... 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 13, 2010 Author Share Posted May 13, 2010 So, my window sticker showed up online this morning. It doesn't have the build date in the upper left corner like others that I've seen before. Do they just update the sticker online as the process goes along or something? I don't know! That is mine has some numbers up there...I am not sure what they are, but, they do not look like dates. :hyper: I am also pretty dern excited. I have a trip planned early next month and would like to have time to have the dvd players installed, might be pushin' it. 0 Quote Link to comment Share on other sites More sharing options...
hoyafan Posted May 13, 2010 Share Posted May 13, 2010 Oldschool - congratulations on your new car. You've been through quite an ordeal - glad to hear it's finally over and you've got the car you wanted! 0 Quote Link to comment Share on other sites More sharing options...
sullied Posted May 13, 2010 Share Posted May 13, 2010 I don't know! That is mine has some numbers up there...I am not sure what they are, but, they do not look like dates. :hyper: I am also pretty dern excited. I have a trip planned early next month and would like to have time to have the dvd players installed, might be pushin' it. Well there's sometimes a sequence of numbers on the top left that is the build date. It'll say like 020100506...that would be 05/06/2010...but mine doesnt have that sequence yet...not sure if it gets added later or what. I was counting on getting my car sometime in July...thinking it might be here mid-late June though...so I'm pretty excited! :happy feet: Keep us updated on anything you hear about your car. It's Thursday night, so the computer systems will be updated tonight from what I hear. By the way, where is yours heading to? Just curious about the travel difference for yours and mine. Mine is heading to upstate NY... 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 13, 2010 Author Share Posted May 13, 2010 Keep us updated on anything you hear about your car. It's Thursday night, so the computer systems will be updated tonight from what I hear. By the way, where is yours heading to? Just curious about the travel difference for yours and mine. Mine is heading to upstate NY... Good point about Thurs updates. Mine is only going as far as southern MO. 0 Quote Link to comment Share on other sites More sharing options...
deo1929 Posted May 14, 2010 Share Posted May 14, 2010 I think you hit the nail on the head smr2112. You won't believe it but something happened on the way to the Forum this morning. my car miraculously arrived for delivery. After all the BS yesterday and the lecturing and the pissey attitude from the Sales Manager and even after he explicitly said he would receive info once it arrived in port........... Sullied....you mentioned that you didn't understand? I was talking about how many dealerships over the years have openly complained about how unfair the Name plate treats them regarding things. It usually involves money or rules. As far as the whole Ford riding high thing.......With the way the dealerships are acting toward the base......my issues for example........that's a rather poor way to represent the name plate especially when things are going well for them. The customer service doesn't match the product in this case. It dawned on me yesterday....... something that I once regarded an important thought process. It goes like this........ How well the customer is treated when things are going well is not how the service should be judged. Service should be judged on how the customer is treated when there are issues. To alienate is how I was treated by the majority of the process. I've already mentioned the two gentlemen that were focused on the issue and am grateful they were involved On my way to finalize paper work. There are some very distinct differences in how this car and driven right from the get go. Granted I don't have many miles but I can feel and see the difference in things already. It's our's no matter what. Just hope things are on the right path now. Later Toyota was the same way with my daughter and son-in-law. They wanted a new Camry when the '07 model was released. They couldn't find one in Lexington, KY. But Andy Mohr Toyota opened a new dealership here in Indy and got a huge shipment of new Camry's. The sales manager treated them like crap and threatened to sell the car if they didn't send the money, etc. I went the the dealer to pick up the car. I decided it was time to play the "preacher" card and wore my clerical collar when I went to get it. I asked to see the manager who came to the showroom floor. I then began to tell him how dissatisfied I was with the way he treated my family. I was QUICKLY ushered off the showroom into his office where his demeaner with me was much different than with my son-in-law. When I went looking for a mid-sized sedan, I had Camry and Fusion on my list. (We've owned Honda's and Toyotas for 20 years). I went to Andy Mohr and asked about getting a 6 speed manual Camry LE. The sales associate didn't know. So we go to the manager's desk and the same guy is there. (I'm in "street" clothes" this time). He wasn't interested in ordering the car, said I'd have to put a deposit on the car, and then I had to commit to buy it or forfeit my deposit! That was the last time I've been to the dealership....and I now drive a Fusion SE with 6 speed manual....for about $1600 less than a comparably equipped Camry. Sorry for the long story, but Ford dealers don't have a market on having dealers that are "jerks". My best luck was buying from a smaller family owned dealer where they live and die by their customer service. Maybe you can find another dealer that cares about your business. If you get treated like this during the purchase process, what is service going to be like if you encounter a problem after the sale? It's worth a thought. 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 14, 2010 Author Share Posted May 14, 2010 Does anyone have any new updates? It is Friday! :happy feet: 0 Quote Link to comment Share on other sites More sharing options...
sullied Posted May 15, 2010 Share Posted May 15, 2010 Does anyone have any new updates? It is Friday! :happy feet: I didn't bother calling my dealer this week because I know it's scheduled to be built 5/19. I'm going to check next week for sure. You should check for an update on yours. You had your VIN a week before me, so I'm assuming that yours would've been built the week before mine...which means that it may already be built! 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 15, 2010 Author Share Posted May 15, 2010 I didn't bother calling my dealer this week because I know it's scheduled to be built 5/19. I'm going to check next week for sure. You should check for an update on yours. You had your VIN a week before me, so I'm assuming that yours would've been built the week before mine...which means that it may already be built! YES! Well, I hope. It was supposed to be built last week. I hope, also that it will be on a train soon, if not already. 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 17, 2010 Author Share Posted May 17, 2010 OH! NOOO!!! I called my dealer, the sale person I was dealing with is no longer working there ( which would explain him not getting back with me.) This should not effect the delivery of the car, but, now I have to find someone else to work with. Now what, again? 0 Quote Link to comment Share on other sites More sharing options...
Grey Posted May 18, 2010 Share Posted May 18, 2010 The dealership should not have paid the commission on the sale until the vehicle was delivered (unless they are a salaried store). Ask the dealership who will be handling your delivery, and get to know them. They can earn your repeat business by keeping you advised of your status and providing an excelent delivery. Good luck! 0 Quote Link to comment Share on other sites More sharing options...
sullied Posted May 18, 2010 Share Posted May 18, 2010 OH! NOOO!!! I called my dealer, the sale person I was dealing with is no longer working there ( which would explain him not getting back with me.) This should not effect the delivery of the car, but, now I have to find someone else to work with. Now what, again? I'm sure there is someone in his place that will help you. I talk with my dealership's ordering manager for status updates because that's they guy that my dealer has to talk to first anyways. 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted May 18, 2010 Share Posted May 18, 2010 OH! NOOO!!! I called my dealer, the sale person I was dealing with is no longer working there ( which would explain him not getting back with me.) This should not effect the delivery of the car, but, now I have to find someone else to work with. Now what, again? Just call the Sales MANAGER and work with him/her. You don't have to go through another sales droid. 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 18, 2010 Author Share Posted May 18, 2010 I'm sure there is someone in his place that will help you. I talk with my dealership's ordering manager for status updates because that's they guy that my dealer has to talk to first anyways. I did that. The manager said that my car is in KC and on the way here, might be here Monday, or before. I think I may be a little over excited. 0 Quote Link to comment Share on other sites More sharing options...
sullied Posted May 18, 2010 Share Posted May 18, 2010 I did that. The manager said that my car is in KC and on the way here, might be here Monday, or before. I think I may be a little over excited. Wow...that's a really quick shipment!!! When was your car built? Mine is being built tomorrow if it's still on schedule, so maybe mine will be here sooner than I thought! 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 18, 2010 Author Share Posted May 18, 2010 Wow...that's a really quick shipment!!! When was your car built? Mine is being built tomorrow if it's still on schedule, so maybe mine will be here sooner than I thought! Yes, it does seem quick, it was set to be built last week, so if it was completed earlier in the week, the shipment date would make more sense. :happy feet: 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 24, 2010 Author Share Posted May 24, 2010 okay.... Today is supposed to be delivery day! Whoo Hoo! Haven't heard from anyone yet, but it is early, and I'm going to try to sit on my hands. 0 Quote Link to comment Share on other sites More sharing options...
jfouche Posted May 24, 2010 Author Share Posted May 24, 2010 It's HERE!!!!! Now, I have to pay for it. 0 Quote Link to comment Share on other sites More sharing options...
sullied Posted May 24, 2010 Share Posted May 24, 2010 It's HERE!!!!! Now, I have to pay for it. Congratulations! I'm still waiting on mine...mine was built a week after yours...so I'm hoping for it to be here soon! 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.