Kalie Klein Posted November 24, 2014 Share Posted November 24, 2014 Hey everyone, I really hope someone can help me. I bought my car in Dec 2012 it was a 2013 ford fusion SE. About two months after I bought it when I would get in the car in the morning and put it into reverse it would jump back as if I released the clutch to early. After driving all day it wouldn't happen except for after it sat for about 8 hours and wasn't touched. It got worse kept jumping into gear in reverse and even did it sometime in drive. I brought it to ford 2 times. The first time they didnt feel it at all after letting it sit over night. The next time they felt it but did some tests and said they couldn't do anything for it. The last time I brought it in in they did a " system update" told me to wait 500 miles to see if it reset. I am already at the 500 miles and now it has gotten worse.. It jumps back worse into gear and it does it EVERY time i put in reverse doesn't matter if its been 5 minutes. I spoke to the general manager I'm going to have to bring it back in for the 4th time but now I'm thinking I need to go ahead and fill out the lemon law paper work? Has anyone had any success with this before? I don't know if I need to retain an attorney for this or If I can just do this on my own? It asks if I would like a replacement car or a refund. Im concerned they wont give me a new car at the newer or same value and if i ask for a refund it wont be the same amount. Anyone have advice? I really don't know what to do:) 0 Quote Link to comment Share on other sites More sharing options...
Chris Simons Posted November 24, 2014 Share Posted November 24, 2014 I know there are PCM and TCM software updates that can be made to the vehicles computer system. Lemon law is very difficult to complete, requiring lawyers and months to work on, most likely you will keep your vehicle. If the dealership you are working with will not help, try another if it's possible. 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted November 24, 2014 Share Posted November 24, 2014 Lemon law varies greatly by state so you need to check out your law for specifics. At the least you'll have to give them another shot at fixing it. You might consider trying a different dealer as some are much better than others at diagnosing certain problems. There is a procedure to follow in the owner's manual before you get lawyers involved. 0 Quote Link to comment Share on other sites More sharing options...
Waldo Posted November 24, 2014 Share Posted November 24, 2014 If it's doing it every time now and it was changed by software updates, then the dealer should easily be able to figure out what's going on. If they can't it's time for a new dealer. 0 Quote Link to comment Share on other sites More sharing options...
Joseph Day Posted November 24, 2014 Share Posted November 24, 2014 If you still have issues with the dealer, you may want to check out the Better Business Bureau before getting involved with the lemon law. The BBB can help you resolve a complaint without getting lawyers involved. 0 Quote Link to comment Share on other sites More sharing options...
Kalie Klein Posted November 25, 2014 Author Share Posted November 25, 2014 I did have the system update one on my last update. they said they found another car with the issue that doing the system restore helped it but it made it worse now it kicks every time..... this morning I went ahead and called ford them self because on the lemon law website (florida) it says i should contact them as well.. They actually made record of my complaint and will have a manger call me because they do a buy back program... I'm hoping this will work I'm so tired of the issue its horrible. I had my dad get in the car last night and put it in reverse.. he was BLOWN away.. the other day i was backing out and it jumped so far i almost hit my neighbor. its at the point where its dangerous.... 0 Quote Link to comment Share on other sites More sharing options...
Monochrome11 Posted November 25, 2014 Share Posted November 25, 2014 It seems a transmission replacement would be the next step before enacting the Lemon Law. I think you are doing the right thing by getting the problem on record and you should continue keeping records of attempted repair. It doesn't sound like your car has been in the shop enough to trigger the Lemon Law from my limited knowledge of it. You certainly have an issue that needs to be dealt with but keep working toward getting the issue resolved first. Once you know they can't resolve it, you use the Lemon Law. 0 Quote Link to comment Share on other sites More sharing options...
boatnfish Posted February 11, 2015 Share Posted February 11, 2015 If you still have issues with the dealer, you may want to check out the Better Business Bureau before getting involved with the lemon law. The BBB can help you resolve a complaint without getting lawyers involved. +1 Got the BBB involved with my vehicle wanting to get the problem fixed. End result, FMC now owns the vehicle. Great experience with the BBB. 1 Quote Link to comment Share on other sites More sharing options...
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