achen Posted July 10, 2014 Share Posted July 10, 2014 (edited) Hi! I've owned my 2014 Ford Fusion Titanium for 3 weeks now and the (i'm not sure what it's called) doors won't unlock/lock with the key in my other hand, purse, pocket, etc. I am holding the handle like I am about to open it but it never does anything. The dealership said it's always user error when people have this issue. I went through the settings on the dash regarding unlock/lock and everything looks fine... It hasn't worked from the beginning, not just something that started happening. The key works just fine for push start etc and there are no problems with anything else. Side note: My husband works at the dealership and has tested many other fusions and they all worked, but when he does it with my car it doesn't work, so I highly doubt it IS user error. He told the service manager there and it's been weeks and i'm tired of waiting so I am asking here! Edited July 10, 2014 by achen 0 Quote Link to comment Share on other sites More sharing options...
RybSE Posted July 10, 2014 Share Posted July 10, 2014 Any self respecting dealership should be happy to make sure it's working properly if you've only had the car 3 weeks and its never worked. It seems like it's something your salesman could take care of. 0 Quote Link to comment Share on other sites More sharing options...
Waldo Posted July 10, 2014 Share Posted July 10, 2014 Is it just the driver's door that doesn't work or is it all of them? Get the dealership to show you how to use it, if it's "user error"! 0 Quote Link to comment Share on other sites More sharing options...
achen Posted July 11, 2014 Author Share Posted July 11, 2014 Okay I am going to the dearlership. Waldo, I didn't even think to try the other side of the car! It doesn't work on the driver's door and the back of that same side... It works for both the doors on the other side though! Good discovery, maybe the dealership can figure it out. Thank you! 0 Quote Link to comment Share on other sites More sharing options...
Waldo Posted July 11, 2014 Share Posted July 11, 2014 Okay I am going to the dearlership. Waldo, I didn't even think to try the other side of the car! It doesn't work on the driver's door and the back of that same side... It works for both the doors on the other side though! Good discovery, maybe the dealership can figure it out. Thank you! That makes it sounds like it's probably a problem with the antenna on the driver's side. 0 Quote Link to comment Share on other sites More sharing options...
bsbuser Posted December 11, 2014 Share Posted December 11, 2014 Okay I am going to the dearlership. Waldo, I didn't even think to try the other side of the car! It doesn't work on the driver's door and the back of that same side... It works for both the doors on the other side though! Good discovery, maybe the dealership can figure it out. Thank you! Hello, So, achen, did you find what was going on? Did the dealership fix the problem? I am facing the same issue. As well as other users are facing it. At least 3 of us have written in the first post here "Intelligent Access not working on 2015 Fusion". It would be nice if you posted here what was the problem and the solution itself, since 5 months have past from your post. Thanks in advance! 0 Quote Link to comment Share on other sites More sharing options...
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