coolharts Posted March 18, 2015 Share Posted March 18, 2015 (edited) I am new here but not new to Forums. I typically hang around on the Superduty sites but I need help with this car. I have a Ginger Ale 2013 Fusion SE 2.5L with 33,000 miles on it, bought it new 2 years ago. The car has been relatively trouble free until recently, well, I say that but we have been fighting a rough shifting transmission for a year. Recently we started having an issue with the My Touch system not coming on cold mornings, eventually the system would come on. The dealer looked at it and could not duplicate the problem or get any codes. The My Touch then started shifting from A/C to heat on its own. We took it back in for the radio still not coming on and this problem, they ordered an APM. While waiting for the APM the car would not start after work one day, nothing happened when turning the key. Once the car started up we were taking it to the dealer and it cut off and stalled on railroad tracks. It restarted and we left it at the dealer, they found a bad throttle body and reprogrammed the start module. The APM was still on order. Two weeks past and the dealer had us run by and get codes off of the system to reorder the APM. That night we were out, started it up and the lights would not come on, hoping they would come on we drove a 1/4 through the parking lot, they finally decided to come on. I called the dealer and the APM was in, we took it in the next morning, no problem found with the lights, no codes. The dealer installed the APM, we picked up the car, drove it 15 miles and the radio quit. Immediately we drove back to the dealer, they pulled it in and saw that the cluster and radio were on different stations with static but no codes. They put us in a 2014 Fusion, that was 3 weeks ago. They can't find a problem with the car but knows one exists. We are very dissatisfied with backend Ford support, the dealer has done everything they can to help us. We have known the owners for years and are friends of ours. Has anybody else had these gremlins? We are about ready to trade it in. Edited March 18, 2015 by coolharts 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted March 18, 2015 Author Share Posted March 18, 2015 New update: Car acted up for dealer, radio problem seems to be related to dead draw in the system causing the battery to die because of an electrical "noise" issue, with everything unplugged including the alternator there is still a draw in the system. Dealer is suspect of the BCM 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted March 18, 2015 Share Posted March 18, 2015 BCM is a common cause. 0 Quote Link to comment Share on other sites More sharing options...
FordService Posted March 19, 2015 Share Posted March 19, 2015 New update: Car acted up for dealer, radio problem seems to be related to dead draw in the system causing the battery to die because of an electrical "noise" issue, with everything unplugged including the alternator there is still a draw in the system. Dealer is suspect of the BCM Welcome to the forum, coolharts! I'm Crystal, the Ford Service rep here. Send me your information in a private message (PM); I'll get this into the hands of your regional customer service manager. In your message, please include your full name, best daytime phone number, VIN, current mileage, and servicing dealership. Leave the rest to me. Crystal 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted March 26, 2015 Author Share Posted March 26, 2015 Car is still in the shop, dealer is stumped. 0 Quote Link to comment Share on other sites More sharing options...
FordService Posted March 26, 2015 Share Posted March 26, 2015 (edited) Car is still in the shop, dealer is stumped. Thanks for the update, coolharts. If you need me to arrange for a follow-up call from your CSM, just let me know. Crystal Edited March 26, 2015 by FordService 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted March 26, 2015 Author Share Posted March 26, 2015 I talked to the CSM yesterday and stopped by the dealership, unless there is a Field Service Engineer that can be onsite with the techs there is really not much more a call from the CSM can do. 0 Quote Link to comment Share on other sites More sharing options...
stevehdj Posted March 29, 2015 Share Posted March 29, 2015 Hi FYI I purchased a new titanium end of 2012 and have had nothing but similar problems with sync , APM , no radio volume, accent lights intermittent etc. After one year of being in and out of service with no permanent fixt I filed a lemon law suit with the short story being I took a cash settlement even though I was hoping to return the vehicle. I too wrote letters to all the way up to Ford CEO but would only get high level customer service rep returning then. Was finally told that they had prepared techincal service bulletins and took car in to have APM reset and other tweaks. Since then I have been making regular trips to the dealer for them to reset APM and other modules but usually within 2-3 weeks something will start acting up and I am back having module reset. All with only 11,000 miles. One of the service guys told me that the wires on the harnesses are so thin to save money that he thinks they short out or do not reset the modules. I will be putting car up for sale next month my advise would be to do the same . IF not be sure you get a copy of the extended warranty on the sync module I think they will honor warranty on the APM or what controls the sync for life of vehicle if I remember correctly. Good luck 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted April 4, 2015 Author Share Posted April 4, 2015 Dealer installed new alternator, still has a draw, still suspect of BCM but Ford has them running more tests. What color is my car again? Oh, its ginger ale, been so long since I have seen it. 0 Quote Link to comment Share on other sites More sharing options...
DJESE Posted April 5, 2015 Share Posted April 5, 2015 That's a bummer. Ford should just let them try a new BCM and get it over with. 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted April 5, 2015 Author Share Posted April 5, 2015 That's a bummer. Ford should just let them try a new BCM and get it over with. Yeah, I don't understand the manufacturers now. When I worked as a service manager I would not stop to get a car fixed, if it cost Ford money, oh well, the customer came first. Now they penny pinch every warranty repair and could care less how the customer feels or is inconvenienced. I am glad I got out of the car business. 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted April 14, 2015 Author Share Posted April 14, 2015 2 months in the shop, still has salt on it from the last snow storm. 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted April 17, 2015 Author Share Posted April 17, 2015 Body Control Module did not fix the problem and the radio issue is still there. 0 Quote Link to comment Share on other sites More sharing options...
2016fuze Posted April 17, 2015 Share Posted April 17, 2015 Sorry man ordered my 2016 fusion titanium the other day hope I have no issues but they made the dash look like the one over In the UK and I don't like it I'm hoping that I can switch the whole dash out when the car gets here I'm have a 2014 titanium and love it no issues so far go luck to you my car stalled once but they fixed it it was like 1year ago so I don't rember what they did that's a bummer but yesterday my sunroof wouldn't open it still won't but it's going to the dealer at 5:00 so I have to pick up the rental 2015 Chevy Tahoe!!! 0 Quote Link to comment Share on other sites More sharing options...
Chrome Dome Posted April 17, 2015 Share Posted April 17, 2015 (edited) It looks like its time to get Crystal Involved. If the issue is not the modules then there is a problem in the wiring or the connectors. Either way its going to take a bit of time to dig into. If it were me I would put an ampmeter on the battery and start unplugging modules one at a time. Once the current draw disappears you have your culprit. I had an 1985 Cougar with the same problem and it turned out to be two wires that had been nicked during the assembly process. Hope this helps Edited April 17, 2015 by Chrome Dome 0 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted April 17, 2015 Share Posted April 17, 2015 I had an 1985 Cougar with the same problem and it turned out to be two wires that had been nicked during the assembly process. Hope this helps Years ago our club toured the, now closed, Wixom, MI Lincoln assembly plant. At the point in the process where the wiring harnesses were installed, the tour guide was emphasizing how important it was to handle the harnesses carefully, while behind him the line workers were tossing the harnesses through the windshield opening (no glass yet) where they landed on the bare steel floors of the body shells with a bang. Someone pointed this out and they said they'd get right on it and put a stop to it. I'm sure they're much more careful these days but who knows? When the electronics are working right, it's great. When they're not, gremlins can be difficult to track down. 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted April 17, 2015 Author Share Posted April 17, 2015 I have been in contact with the Ford rep and dealer. The district Field Service Engineer and others are heavily involved and making progress with a possible solution to the radio and draw problem, they are hitting one problem at a time. 0 Quote Link to comment Share on other sites More sharing options...
roadrunner Posted April 18, 2015 Share Posted April 18, 2015 I'm sorry to hear about your problems but am glad Ford is making a serious effort to solve them. I have had similar issues but sporatic so far and on a smaller scale (battery died only once to date, with various wierd behavious). Even finding out what it isn't has been very instructive; your ultimate solution will go a long ways toward helping others find a plausable (and hopefully common) cause! Thanks for posting the details and lets hope they get your problems solved soon! 0 Quote Link to comment Share on other sites More sharing options...
FordService Posted April 20, 2015 Share Posted April 20, 2015 Sorry man ordered my 2016 fusion titanium the other day hope I have no issues but they made the dash look like the one over In the UK and I don't like it I'm hoping that I can switch the whole dash out when the car gets here I'm have a 2014 titanium and love it no issues so far go luck to you my car stalled once but they fixed it it was like 1year ago so I don't rember what they did that's a bummer but yesterday my sunroof wouldn't open it still won't but it's going to the dealer at 5:00... Welcome to the forum, 2016fuze; congrats on ordering a new Fusion! How are things going at your dealership with your current Fusion? Let us know if you're enjoying an open sunroof yet; I'll be here if you need my help. Additionally, I'll be happy to track your 2016 for you. To get started, PM me your order number and dealer name/location; I'll hook you up with weekly updates. Crystal 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted April 25, 2015 Author Share Posted April 25, 2015 After 2 months we finally have the car back, so far so good but it has only been 1 day. Once I am confident that the complaints appear to be resolved I will post the resolutions. 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted April 25, 2015 Author Share Posted April 25, 2015 Arghh!!! Still not right, phone syncs, calls can go out and in but can't hear anything, tried 2 phones. My Touch Phonebook screen sensitivity is off, hit the selection and it pulls the name below it. There is also a motor noise in the dash. Will be calling dealer on Monday morning. THIS IS SO FRUSTRATING!!!! All of these problems were not part of the original problem. 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted April 29, 2015 Author Share Posted April 29, 2015 We have the car back again, the dealer had to reload the SYNC system to fix the phone issue and replaced a small fan under the dash that pulls interior air across a sensor to read the temperature in the car for the automatic temperature control system. Crossing my fingers everything is working now. 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted April 29, 2015 Share Posted April 29, 2015 Was the motor noise a slight buzzing to the left of the radio? 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted April 29, 2015 Author Share Posted April 29, 2015 Yes, it was especially noticeable when the A/C was trying to adjust for a cooler day. 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted May 1, 2015 Author Share Posted May 1, 2015 So far so good, the car appears to be repaired. The problem all stemmed from a faulty replacement APM installed to repair the radio, the APM was causing a draw that would drain the battery overnight. In an effort to find the problem Ford replaced the alternator, body control module and several other items. Once the APM was determined to be the failed part a replacement was ordered and installed and the draw was fixed. The Ford Reps assisted the dealer by escalating the support case up the chain to the field engineers and assisting the dealer with the parts orders. 0 Quote Link to comment Share on other sites More sharing options...
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