FordService Posted May 4, 2015 Share Posted May 4, 2015 So far so good, the car appears to be repaired. The problem all stemmed from a faulty replacement APM installed to repair the radio, the APM was causing a draw that would drain the battery overnight. In an effort to find the problem Ford replaced the alternator, body control module and several other items. Once the APM was determined to be the failed part a replacement was ordered and installed and the draw was fixed. The Ford Reps assisted the dealer by escalating the support case up the chain to the field engineers and assisting the dealer with the parts orders. Great news, coolharts! I'm happy to hear this has been resolved; thank you for sharing your story with us. Crystal 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted December 8, 2015 Author Share Posted December 8, 2015 It has been several months and the weather has gotten cooler, the radio has worked fine until yesterday, now the volume is going up and down. It seems that Sync Systems are really a headache for dealerships and they don't want to mess with them, I am having trouble finding a place that wants to work on it. 0 Quote Link to comment Share on other sites More sharing options...
FordService Posted December 9, 2015 Share Posted December 9, 2015 (edited) Hi coolharts, I recommend using our dealer locator to find a dealership ready to get that radio back into tune for you: http://owner.ford.com/dealer-locator.html#/ How many miles does your Fusion have? I'll see how I can help keep the beat. Chad Edited December 9, 2015 by FordService 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted December 9, 2015 Author Share Posted December 9, 2015 I have talked with the dealer principal at my selling dealer, the service advisor was apologetic and will gladly work on the SYNC system to try to resolve the problem, the car has 43K on it and is under a Ford ESP. I have decided that this will be the last car that I want with a touch screen system, it has been such a nightmare. I would love to special order a radio delete car and install an aftermarket system that works properly. Ford needs to really consider some sort of direct upgrade for the Microsoft systems to the Android system for those of us that have lost faith in the electronics. My other concern is what happens in 5-10 years when the Microsoft system is no longer supported? Hopefully by that time there will be an aftermarket solution. As for this car we are getting more info for the dealer to help diagnose the problem, personally I hope the system just plumb quits so there is no question about what is broken. 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted December 9, 2015 Share Posted December 9, 2015 Sync 3 is QNX operating system, not Android. You can upgrade for about $2K. Bad apims including bad replacements have been a problem. But volume control could be the steering wheel switch or the head unit or the wiring in between. They may have simply not reconnected everything properly when they replaced the APIM. 0 Quote Link to comment Share on other sites More sharing options...
coolharts Posted December 9, 2015 Author Share Posted December 9, 2015 So Blackberry has been teetering on bankruptcy and non existence for a few years now, I question Ford's wisdom using QNX as the base OS for SYNC 3. It surprises me that Ford hasn't hired a huge team of engineers to develop their own OS to control the car functions. I will mention the volume control switches but it does seem to be temperature related. The Sync also has been delaying for longer than normal when the car is first started too. The APIM was the main cause of the draw in the system the last time the dealer had it for so long. 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted December 9, 2015 Share Posted December 9, 2015 It would be incredibly stupid to build your own O/S, especially when you're not even a software company. QNX was around long before RIM (Blackberry) and will survive long past it if necessary. QNX is used in over 200 makes and models. 0 Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted December 10, 2015 Share Posted December 10, 2015 I have talked with the dealer principal at my selling dealer, the service advisor was apologetic and will gladly work on the SYNC system to try to resolve the problem, the car has 43K on it and is under a Ford ESP. I have decided that this will be the last car that I want with a touch screen system, it has been such a nightmare. I would love to special order a radio delete car and install an aftermarket system that works properly. Ford needs to really consider some sort of direct upgrade for the Microsoft systems to the Android system for those of us that have lost faith in the electronics. My other concern is what happens in 5-10 years when the Microsoft system is no longer supported? Hopefully by that time there will be an aftermarket solution. As for this car we are getting more info for the dealer to help diagnose the problem, personally I hope the system just plumb quits so there is no question about what is broken. Hey coolharts, I'm glad your dealer is working towards resolving the issue for you. Keep me updated on how things go. Whitney 0 Quote Link to comment Share on other sites More sharing options...
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