Sky14Fusion Posted December 20, 2015 Share Posted December 20, 2015 Hello, I am new to the forum. I have a 2014 Fusion Hybrid SE with 18282 miles on it. I just went on a 1500 mile road trip experiencing all kinds of weather including snow and rain. Returned a couple days ago. The car is still under warranty. Yesterday, a day after returning, while coming back from shopping the wrench light came on. I stopped the vehicle, turned it off and then turned it back on and it was gone. I checked the owner's manual and it just says it is a powertrain problem and to take it to the dealer. This is pretty alarming this early in the ownership. What could be causing it? How can I identify what threw the code? Is there a record of it stored somewhere? Thanks. Link to comment Share on other sites More sharing options...
lolder Posted December 20, 2015 Share Posted December 20, 2015 There should be a record of it. It's warrantied so take it to the dealer. It may be only a software update. Here's another forum devoted more to the 2013+ FFHs. http://fordfusionhybridforum.com/ Link to comment Share on other sites More sharing options...
Sky14Fusion Posted December 21, 2015 Author Share Posted December 21, 2015 How could a software update possibly be detected at 10pm on a Saturday night? Don't think I'll take that risk and they better not force it on the car. http://fordfusionhybridforum.com/topic/10291-fuel-economy-decreased-after-factory-software-upgrade/The forum you suggested seems to have less activity. Link to comment Share on other sites More sharing options...
lolder Posted December 21, 2015 Share Posted December 21, 2015 It has more activity than this one. I don't know what you mean by detecting something at 10 on Saturday night or forcing something on the car. The only solution is to take the car to Ford. One of the solutions to a wrench light was programming the Motor/Electronics Coolant ( MEC ) pump to run more or faster if the cause of the wrench light was motor/electronics overheat. It may not be that. You are in the warranty period so there should be no problem. There are two generations of FFH, Gen 1 from 2010-12 model years and 2013+ model years. They are completely different cars but the power train systems are similar in concept. They are both mature cars and most all of the early problems have found solutions. That's why there is not much activity on either forum. A lot of it now is from new owners who have bought a used car or a new "old" unsold car off the dealers lot. The used ones ( and even maybe a "old" new one ) may not have had some software updates that were on TSB's that address problems like yours because they are rare and/or the owner never took them to Ford. They cannot be repaired except by Ford as the software is not open. There may be another problem but Ford is also the best solution. I am not a fan of dealer service but in this case it's your best option. Let us know what happens. Link to comment Share on other sites More sharing options...
FordService Posted December 21, 2015 Share Posted December 21, 2015 Hello, I am new to the forum. I have a 2014 Fusion Hybrid SE with 18282 miles on it. I just went on a 1500 mile road trip experiencing all kinds of weather including snow and rain. Returned a couple days ago. The car is still under warranty. Yesterday, a day after returning, while coming back from shopping the wrench light came on. I stopped the vehicle, turned it off and then turned it back on and it was gone. I checked the owner's manual and it just says it is a powertrain problem and to take it to the dealer. This is pretty alarming this early in the ownership. What could be causing it? How can I identify what threw the code? Is there a record of it stored somewhere? Thanks. Hi Sky14Fusion, I recommend heading to your dealer to have this looked into. Once you have an appointment set up, please let me know. Meagan Link to comment Share on other sites More sharing options...
Sky14Fusion Posted December 21, 2015 Author Share Posted December 21, 2015 I don't know what you mean by detecting something at 10 on Saturday night or forcing something on the car. I mean in response to "It may be only a software update." How could a new software update send an alert for a wrench light unless the car is somehow wirelessly connected to the sync system? What I mean by forcing it on the car is I read on the forum (possibly the other "wrench light" thread) that they charged an individual $200+ to do a "software update" on his fusion that was within warranty. After reading that and having been ripped off blind by Ford dealers in the past that tell you they need to do an engine "tear down" when they never did the "tear down" and knew what the problem was I am highly hesitant to take it to the dealer. Last summer they charged me for a new wiper when a clip on the original was cracked. Link to comment Share on other sites More sharing options...
lolder Posted December 21, 2015 Share Posted December 21, 2015 The software update did not turn the wrench light on. The TSB software update that should be covered by the warranty may prevent the light from coming on again. Read the manual about what is covered in the hybrid warranty. nobody can fix these problems but Ford. If you are reluctant to take it to Ford maybe you should sell the car. Link to comment Share on other sites More sharing options...
Sky14Fusion Posted December 21, 2015 Author Share Posted December 21, 2015 Sell the car because of a wrench engine light?! Lolder if you are not going to be helpful please do not respond to my thread unless you know whether or not that they will charge me for a software update. Link to comment Share on other sites More sharing options...
lolder Posted December 21, 2015 Share Posted December 21, 2015 (edited) The wrench light means a major problem with the power train. If it's covered by the warranty, there should be no charge. If you have previously been charged by the dealer for something that should be under warranty, you should go up the complaint "ladder" as outlined in the Owners Guide. Only Ford can deal with this. Edited December 21, 2015 by lolder Link to comment Share on other sites More sharing options...
drolds1 Posted December 21, 2015 Share Posted December 21, 2015 If you're not satisfied with service from a particular dealer, you have the option to go to a another dealer. Any Ford dealer is obligated to honor the warranty. As lolder points out, if you car needs a software update under a TSB and it's still under warranty, Ford cannot charge you to apply the TSB. This is stated on every Ford TSB. Link to comment Share on other sites More sharing options...
dogo88 Posted December 21, 2015 Share Posted December 21, 2015 Couple of summers ago had the yellow wrench light come on during a hot afternoon trip. When I got to my destination and restarted the car it wasn't lit anymore. Reading posts here during that time thee was some concern about heat and a false yellow light. Well it's been more than 2 years and no yellow light since that run. If it came back I'd have taken it to the dealer. Dan Link to comment Share on other sites More sharing options...
Buster1 Posted December 23, 2015 Share Posted December 23, 2015 Sell the car because of a wrench engine light?! Lolder if you are not going to be helpful please do not respond to my thread unless you know whether or not that they will charge me for a software update. Sky, Lolder has been nothing but helpful to you. He has offered a few suggestions that have actually worked for maybe hundreds of owners if not more. You shot him down and carried a defiant tone, while asking cryptic questions. You also realize he doesn't owe you anything. Do you? It's fair to say that anyone can answer anything on here, or say anything they think might help, regardless of it actually will. Lolder has 1000 posts here, most of them helpful to others and the community...you have 5. Have a little respect. Link to comment Share on other sites More sharing options...
Sky14Fusion Posted December 23, 2015 Author Share Posted December 23, 2015 (edited) Buster, I received a reply notification in my e-mail inbox with a reply from Lolder where he was screaming "SELL THE CAR!" in the message where he started "The wrench light means a major problem with the power train." and then he edited his message [ Edited by lolder, 21 December 2015 - 01:52 PM.] so you cannot see it. I will no longer feed the trolls such as yourself here and Lolder. I have already contacted the dealer and they said it is unlikely there is a code that is stored and unlikely there is anything seriously wrong. If the light shows again I will take it in. Lolder has 1000 posts here, Yes obviously, he has been using this message board for a while. I just arrived with a problem and recieved rude replies from an individual who is no where near an expert. Again, sell a car for a wrench light? Do you understand how alarming this could be to future readers in a similar situation that might be stranded far from home? You should be ashamed of yourselves. Lolder nor you have any credibility whatsoever.Thank you to dogo88, Meagan and any other the individuals who replied to this message that had the comprehension skills and were actually interested in helping. Any future solutions such as how to call up the code are welcome. Edited December 23, 2015 by Sky14Fusion Link to comment Share on other sites More sharing options...
akirby Posted December 23, 2015 Share Posted December 23, 2015 You're the one who should be ashamed. lolder never said to sell it because of the CEL. If you are reluctant to take it to Ford maybe you should sell the car. Arguing with and insulting people who are actually trying to help you is not going to work here. Lighten up Francis. Link to comment Share on other sites More sharing options...
lolder Posted December 23, 2015 Share Posted December 23, 2015 I apologize for saying "SELL THE CAR" and on second thought deleted it 52 minutes after posting it. Link to comment Share on other sites More sharing options...
akirby Posted December 23, 2015 Share Posted December 23, 2015 That's still no excuse for bad behavior. Link to comment Share on other sites More sharing options...
FordService Posted December 24, 2015 Share Posted December 24, 2015 ...Thank you to dogo88, Meagan and any other the individuals who replied to this message that had the comprehension skills and were actually interested in helping. Any future solutions such as how to call up the code are welcome. Once you have an appointment set up, I'll be happy to look into some options. Meagan Link to comment Share on other sites More sharing options...
lolder Posted December 24, 2015 Share Posted December 24, 2015 The OP first went on at length about aversion to taking the car to Ford for repair citing past bad experiences and misunderstood that software updates might fix the problem which was clearly stated in my posts and others. My (deleted) comment to "SELL THE CAR" was in frustration to the OP's misunderstanding. I have re-read all of this thread and feel under no obligation to acknowledge any responsibility for "bad behavior". This forum and the other Fusion forum are the most informative and well run forums on the net. Link to comment Share on other sites More sharing options...
drolds1 Posted December 24, 2015 Share Posted December 24, 2015 I can't speak for Allen, but I think that the bad behavior he was referring to was not on your part but, rather, on the part of the OP. I was following the thread and understood your frustration. I, too, get frustrated when people want their car fixed but don't want to take steps to get it fixed. What's the answer, then? Will it fix itself? Then they come to a forum, expect to have their problem diagnosed over the Internet and get some kind of magic bullet solution. Those with a modicum of understanding realize that there's rarely a single reason for a CEL or wrench light. Otherwise they wouldn't have troubleshooting "trees" in the service manual, would they? The issue is then compounded when they start arguing and insulting established members who are trying to help, I'm remembering a woman who came here wanting a cheap and simple solution to her CEL. Without having a clue as to the code, she was insisting that it had to be her gas cap and got seriously pissed off when I told her that not every CEL was due to a loose gas cap and that it could be any of a thousand things requiring a diagnosis to sort out. I always find your posts to be informative and helpful, especially WRT hybrid issues. IMO, you're an asset to the community here. I guess we'll have to see if Allen has any clarifications. Link to comment Share on other sites More sharing options...
akirby Posted December 24, 2015 Share Posted December 24, 2015 (edited) The bad behavior was not directed at you lolder. I meant even if you had posted sell the car that was no excuse for the OP's behavior because we were all trying to help and provided info. Edited December 24, 2015 by akirby Link to comment Share on other sites More sharing options...
SeekingFF Posted February 23, 2016 Share Posted February 23, 2016 The bad behavior was not directed at you lolder. I meant even if you had posted sell the car that was no excuse for the OP's behavior because we were all trying to help and provided info. It seems to there is bad and immature behavior from some of the residents here and more shockingly the moderators. Clearly the moderators should have instructed Lolder that if he did not know the answer he should not be responding to the post. The OP came looking for help with a problem and all of you not knowing a solution you put up attitude, one suggested selling the car and then dismissed it saying to go to the dealer. What's worse is you were wrong. Now you're bullying the OP suggesting THEIR bad behavior. It appears only Meagan and dogo88 had any interest in helping. I hope I don't have a future problem and have to experience such hostility. Not appropriate. Link to comment Share on other sites More sharing options...
lolder Posted February 23, 2016 Share Posted February 23, 2016 I DID know the answer and the only answer was to take the car to a Ford dealer. The OP was pretty adamant about not wanting to take the car to a Ford dealer. What is then left as an alternative? Link to comment Share on other sites More sharing options...
akirby Posted February 23, 2016 Share Posted February 23, 2016 It seems to there is bad and immature behavior from some of the residents here and more shockingly the moderators. Clearly the moderators should have instructed Lolder that if he did not know the answer he should not be responding to the post. The OP came looking for help with a problem and all of you not knowing a solution you put up attitude, one suggested selling the car and then dismissed it saying to go to the dealer. What's worse is you were wrong. Now you're bullying the OP suggesting THEIR bad behavior. It appears only Meagan and dogo88 had any interest in helping. I hope I don't have a future problem and have to experience such hostility. Not appropriate. Sorry you feel that way but I will not put up with posters who ask for help and are given a very helpful answer, then ignore that answer and resort to calling people trolls just because they didn't like the answer. Telling the OP to sell the car if they're not willing to take it to the dealer when that is the ONLY valid option is a valid (albeit coarse) response. Refusing to accept a valid answer is not respecting the other members who ARE trying to help. Link to comment Share on other sites More sharing options...
drolds1 Posted February 24, 2016 Share Posted February 24, 2016 It seems to there is bad and immature behavior from some of the residents here and more shockingly the moderators. Clearly the moderators should have instructed Lolder that if he did not know the answer he should not be responding to the post. The OP came looking for help with a problem and all of you not knowing a solution you put up attitude, one suggested selling the car and then dismissed it saying to go to the dealer. What's worse is you were wrong. Now you're bullying the OP suggesting THEIR bad behavior. It appears only Meagan and dogo88 had any interest in helping. I hope I don't have a future problem and have to experience such hostility. Not appropriate. Why would you join a forum and look to resurrect a dormant thread that was somewhat contentious in the first place? It's over and done with. The involved parties have moved on. This strikes me as stirring up trouble for no apparent reason and borders on trolling, IMO. The moderators should have instructed lolder...? This is a public forum and quite a civil one as these things go, I might add. The moderators are not censors. We'll step in if there are personal attacks, insults and occasionally for a needlessly hostile tone. There was none of that here. In this case, the OP quite apparently had no fundamental knowledge of how CELs are triggered and was being unreasonable after being given reasonable solutions. I understood lolder's frustrations and said so in post #19. That aside, lolder later apologized for his remark. He has been a member here for years and has been nothing but helpful to other members. You chide us for not having a solution but there was no solution without taking the car to a Ford dealer, as the OP was told numerous times. You can't have problems like this diagnosed over the Internet. Everyone here is in agreement on this except you. As I said earlier, everyone involved has moved on and forgotten this. Have you ever heard the expression, "Let sleeping dogs lie?" This thread is now locked. There's no reason to stir the pot here. Link to comment Share on other sites More sharing options...
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