howdymi Posted October 15, 2016 Share Posted October 15, 2016 I have a 2017 Fusion, bought 2 weeks ago. I have a problem filling with gas. It will take usually less than a gallon then the nozzle shuts off. Squeeze the nozzle handle and get maybe a few 10s and it kicks off again. Today it shut off 15 times and I still ended up with only 3/4 tank full.Its been back to the dealer and no problem found. Question is are any other 2017 owners having this problem??? 0 Quote Link to comment Share on other sites More sharing options...
zip89105 Posted October 16, 2016 Share Posted October 16, 2016 Pump at the lowest speed, don't top off, and get used to holding the pump handle in a position that won't kick off while filling up. 0 Quote Link to comment Share on other sites More sharing options...
howdymi Posted October 16, 2016 Author Share Posted October 16, 2016 Pump at the lowest speed, don't top off, and get used to holding the pump handle in a position that won't kick off while filling up. I have filled about 4 times since new and even the slowest fill I can get from the pump keeps shutting the nozzle off. I have tried several positions and no change. 0 Quote Link to comment Share on other sites More sharing options...
zip89105 Posted October 16, 2016 Share Posted October 16, 2016 Mine has a similar issue, but holding the pump handle pressed hard against the filler neck works for me. Sadly, your car probably needs to see the dealer. Make sure the tank isn't full before going there. 0 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted October 16, 2016 Share Posted October 16, 2016 I have filled about 4 times since new and even the slowest fill I can get from the pump keeps shutting the nozzle off. I have tried several positions and no change. Is this occurring at one particular gas station or everywhere? If it's the latter, the most frequent cause of this is a tank venting issue. The service department should be able to trace this down. Is there another Ford dealer you can try? 0 Quote Link to comment Share on other sites More sharing options...
timwil56 Posted October 16, 2016 Share Posted October 16, 2016 No problem pumping fuel into mine. I push the nozzle in all the way and pump at the mid or slowest setting, then hold the valve barely open for two additional shut offs. If I recall, doesn't the issue described above occur when the vapor tube gets fumes or air in it?? 0 Quote Link to comment Share on other sites More sharing options...
howdymi Posted October 16, 2016 Author Share Posted October 16, 2016 Is this occurring at one particular gas station or everywhere? If it's the latter, the most frequent cause of this is a tank venting issue. The service department should be able to trace this down. Is there another Ford dealer you can try? I have gassed up at 4 different stations so far. 0 Quote Link to comment Share on other sites More sharing options...
howdymi Posted October 16, 2016 Author Share Posted October 16, 2016 Yes I will try another Ford dealer once I get the gas tank near empty again in a few days. 0 Quote Link to comment Share on other sites More sharing options...
howdymi Posted October 21, 2016 Author Share Posted October 21, 2016 Just a up date. Haven't had a chance to get it in to another dealer yet. But still can't get a clean fill. I have talked to a couple 2017 owners that are having close to the same problem I am. But then again I've found others that only are having slight problems filling. I'll update this post as i learn more. 0 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted October 21, 2016 Share Posted October 21, 2016 May be a faulty/oversensitive sensor or purge valve. 0 Quote Link to comment Share on other sites More sharing options...
Falcon Posted October 31, 2016 Share Posted October 31, 2016 I have the same fuel filling problem that was described. I tried several different gas stations, selecting the lowest setting on the pump handle, and every possible position for the nozzle. Nothing made any difference. My first visit to the dealership resulted in a new filler neck and the second trip had the fuel tank replaced. I am returning to the dealership as soon as I consume enough gas so I can watch them refill the tank. 0 Quote Link to comment Share on other sites More sharing options...
Falcon Posted October 31, 2016 Share Posted October 31, 2016 Yes I will try another Ford dealer once I get the gas tank near empty again in a few days. Which Dealer have you or are you intending to use? 0 Quote Link to comment Share on other sites More sharing options...
howdymi Posted November 2, 2016 Author Share Posted November 2, 2016 I have the same fuel filling problem that was described. I tried several different gas stations, selecting the lowest setting on the pump handle, and every possible position for the nozzle. Nothing made any difference. My first visit to the dealership resulted in a new filler neck and the second trip had the fuel tank replaced. I am returning to the dealership as soon as I consume enough gas so I can watch them refill the tank. I am logging every fill for my records. I did get one fill that only shut the pump off twice. That's the best so far. It was a nozzle that didn't have one of those spring type things wound around the nozzle. 0 Quote Link to comment Share on other sites More sharing options...
howdymi Posted November 3, 2016 Author Share Posted November 3, 2016 Which Dealer have you or are you intending to use? Depends where I am when I can part with the car for time needed to check it out. I'll post after I have another dealer check it. 0 Quote Link to comment Share on other sites More sharing options...
Ford lease Posted November 5, 2016 Share Posted November 5, 2016 I have had the same problem!!! At 3k I took it in and the vent hose had a cink in it and was straightened out. BUT it didn't fix the problem. I am now at 10k and the dealer is tired of seeing me. I took video of the hole mess. I issue will not repeat when the monitor software is connected. My thought is the software opens a vapour recovery valve or somthing? I have used 25 different pumps. The 17 seem to have a neck that fills the tank from the bottom instead of top like every other car in history?? The fusion is a company lease, if this isn't fixed by 15k I'm going to have the company claim this under the lemon law and get a new car. 0 Quote Link to comment Share on other sites More sharing options...
howdymi Posted November 11, 2016 Author Share Posted November 11, 2016 I have had the same problem!!! At 3k I took it in and the vent hose had a cink in it and was straightened out. BUT it didn't fix the problem. I am now at 10k and the dealer is tired of seeing me. I took video of the hole mess. I issue will not repeat when the monitor software is connected. My thought is the software opens a vapour recovery valve or somthing? I have used 25 different pumps. The 17 seem to have a neck that fills the tank from the bottom instead of top like every other car in history?? The fusion is a company lease, if this isn't fixed by 15k I'm going to have the company claim this under the lemon law and get a new car. Last dealer I had it to they said no problem found. But since that dealer I have filled twice with no problem. I can only hope they did something that helped. I will continue to log the fills. I appreciate the input. 0 Quote Link to comment Share on other sites More sharing options...
Ford lease Posted November 12, 2016 Share Posted November 12, 2016 Ok I'm getting some ware!! If I fill over 1/2 tank no problems. If I go to the 50 mile alarm the pump will shit of at .8-1.0 gallons. BUT the dealer fills with no problems when the software is pluged in to monitor. So I was thinking, the power (not engine) needs to be on when the computer is pluged in. So I turned the power on and the pump under the car runs and stops and filled no problems!! I have tried this 4 times now. Worked every time. So I informed the dealer today and they were going to put it on the "hot line". From what I heard the mustangs and f150s are having the same problems. My thoughts are the vapour recovery system is in a closed state when off and the vapour tube in the neck is too small. It's going in Monday so we will see 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted November 12, 2016 Share Posted November 12, 2016 good discovery! hope they can turn this into a fix for everyone facing this problem! 0 Quote Link to comment Share on other sites More sharing options...
howdymi Posted November 20, 2016 Author Share Posted November 20, 2016 Ok I'm getting some ware!! If I fill over 1/2 tank no problems. If I go to the 50 mile alarm the pump will shit of at .8-1.0 gallons. BUT the dealer fills with no problems when the software is pluged in to monitor. So I was thinking, the power (not engine) needs to be on when the computer is pluged in. So I turned the power on and the pump under the car runs and stops and filled no problems!! I have tried this 4 times now. Worked every time. So I informed the dealer today and they were going to put it on the "hot line". From what I heard the mustangs and f150s are having the same problems. My thoughts are the vapour recovery system is in a closed state when off and the vapour tube in the neck is too small. It's going in Monday so we will see Mine has taken 15 to 19 click offs in the last to fills. I'm going to print our your post and present it to the next dealer 0 Quote Link to comment Share on other sites More sharing options...
billh Posted November 21, 2016 Share Posted November 21, 2016 I have had this fuel filler problem since buying my 2017 Fusion 2 months ago. The pump shuts off about 30 times before it finally fills up. I brought it to the dealer today and they just called me and said it fills with no problem for them. That doesn't make any sense. I have used many different gas stations in four different states while on a trip to the Smokey mountains and had the same problem every time. I tried many different angles, filling slowly, pulling nozzle in and out, putting pressure on nozzle. No difference. I have used at least five different gas stations around the area and no difference. It takes forever to fill. 0 Quote Link to comment Share on other sites More sharing options...
Falcon Posted November 22, 2016 Share Posted November 22, 2016 Ok I'm getting some ware!! If I fill over 1/2 tank no problems. If I go to the 50 mile alarm the pump will shit of at .8-1.0 gallons. BUT the dealer fills with no problems when the software is pluged in to monitor. So I was thinking, the power (not engine) needs to be on when the computer is pluged in. So I turned the power on and the pump under the car runs and stops and filled no problems!! I have tried this 4 times now. Worked every time. So I informed the dealer today and they were going to put it on the "hot line". From what I heard the mustangs and f150s are having the same problems. My thoughts are the vapour recovery system is in a closed state when off and the vapour tube in the neck is too small. It's going in Monday so we will see After 3 trips to the dealer to have the filler neck replaced, then the tank and finally the lines, I am still experiencing the same problems. The dealer said there is nothing more for them to do. It just stopped 3 times while adding only 3 gallons. Then I turned the electrical system on, as suggested above, and it put in 6 more gallons without stopping. I will test this again, but it is looking more and more like an electrical problem rather than a mechanical one. Having the electrical system on seems to be the solution for now. 0 Quote Link to comment Share on other sites More sharing options...
reenze Posted November 22, 2016 Share Posted November 22, 2016 I have had the same problem described by all above. I see one possible resolution is to put the car in "on" mode (not engine on). Is this consistently working? I will be going to the dealer in the next few weeks to have my snow tires put on and if there is any additional information I can share with them to make this a one trip fix I would appreciate it. Thank you 0 Quote Link to comment Share on other sites More sharing options...
howdymi Posted November 25, 2016 Author Share Posted November 25, 2016 My last two fills have been with the engine running and both times it filled until final click off when full. 1 Quote Link to comment Share on other sites More sharing options...
Ford lease Posted December 1, 2016 Share Posted December 1, 2016 So the dealer had the car for 2 days. They ran every test "ford"could come up with. Strange a big company like ford can't call there dealers and do real time diagnosing? They email, then do the test, then email the results, then wait for a reply, then come up with something else and start over. So in 5 hours it takes to do one test your without a car. Anyway , ford could not find anything wrong so it was moved up to engineering? But they are already using frases like " since you can still get gas in it wouldn't be covered under lemon law". I pointed out that it spills gas at times and with the car having to be ON well that can't be good. There is still an open order on my car. It's under Clyde revord in Everett wash. Feel free to have your ford dealer reference this/them. 0 Quote Link to comment Share on other sites More sharing options...
Ford lease Posted December 1, 2016 Share Posted December 1, 2016 Ops I forgot: Yes with the car "ON" it fills every time. Current milage 122223 and the fill neck problem sense new. The 14 fusion had the same cap less system with zero problems. 0 Quote Link to comment Share on other sites More sharing options...
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