akirby Posted December 1, 2016 Share Posted December 1, 2016 Most tests take more than a minute or two and some take hours - makes no sense to have someone on the phone that long. It can only be two or three things so not sure why it takes so much troubleshooting. Sometimes you have to take what the dealer tells you with a grain of salt since you can't see it from Ford's side and you don't really know what the dealer is doing or saying and we've had a few cases where the dealer either lied or wasn't completely truthful about the interaction. Not saying that's the case here just something to keep in mind. 1 Quote Link to comment Share on other sites More sharing options...
Ford lease Posted December 4, 2016 Share Posted December 4, 2016 So big changes. The dealer is now called "Epic". ?? Ya I laughed too. So if the charcoal can is unplugged you can fill no problem . There is a valve upstream of the can that they are thinking is not opening when off. Probably sticking? This could be a problem in hotter areas of the country because that's the vent for vapour when parked. When the power is applied the valve cycles, to the open state, then closes when the car starts. I hope this will help anyone that comes across this in the future . I know the list of word I was using when filling the tank. Thanks drive it like you stole it!!! 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted December 4, 2016 Share Posted December 4, 2016 First mud daubers now this! 0 Quote Link to comment Share on other sites More sharing options...
howdymi Posted December 4, 2016 Author Share Posted December 4, 2016 Mine in on mode (engine not running) tank fills with no problem. But that doesn't make it right. I feel there is a problem. 0 Quote Link to comment Share on other sites More sharing options...
Ford lease Posted December 16, 2016 Share Posted December 16, 2016 Nope didn't fix it!!! They now want the car for 4-5 days so they can get to the bottom of it? It's a shitty design, that's the bottom of it! 1 Quote Link to comment Share on other sites More sharing options...
MDSeltzer Posted December 22, 2016 Share Posted December 22, 2016 I suspect that there is a design flaw that Ford has failed to address for some time. The whole point of having a filler nozzle that stays on by itself is to allow you to step back and not inhale gas fumes, and maybe clean your windshield while you wait. 1 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted December 22, 2016 Share Posted December 22, 2016 I suspect that there is a design flaw that Ford has failed to address for some time. The whole point of having a filler nozzle that stays on by itself is to allow you to step back and not inhale gas fumes, and maybe clean your windshield while you wait. If that's the case, they haven't gotten the message in NY. All the self-serve pumps here require you to manually hold the lever on the filler nozzle to keep the fuel flowing. Some people jam their gas cap between the lever and and the pump handle so that they don't have to hold the lever. This is specifically prohibited by law but I sincerely doubt anyone's ever been cited for it, 0 Quote Link to comment Share on other sites More sharing options...
zip89105 Posted December 22, 2016 Share Posted December 22, 2016 Agreed. My 4Runner fills up no problem while I have to hold the pump handle on my Fusion, otherwise it shuts off. 0 Quote Link to comment Share on other sites More sharing options...
billh Posted December 23, 2016 Share Posted December 23, 2016 I had this problem with the first 10 or so fill ups but solved the problem. When you pull up to the pump, move the transmission dial to park, take your foot off the brake and press the start button. If you follow this procedure you should have no problem with the pump turning off 10 to 20 times. 0 Quote Link to comment Share on other sites More sharing options...
pan727 Posted January 22, 2017 Share Posted January 22, 2017 Indeed regarding turning the 2017 Ford Fusion on and then fueling. Otherwise, clicks on and off several times. Dealer did not find a problem, but this site advised turning (not starting) vehicle on to fuel and it worked! Thank you. 0 Quote Link to comment Share on other sites More sharing options...
zip89105 Posted January 22, 2017 Share Posted January 22, 2017 Wow, the never-ending problem. Hey Ford, are u listening? 0 Quote Link to comment Share on other sites More sharing options...
Falcon Posted February 1, 2017 Share Posted February 1, 2017 There is a slight advantage to living in Detroit and having access to Ford engineers. Ford has identified the problem and says that if we wait 3 -4 minutes after putting the car in park and shutting the engine off, it will fuel properly. I tested this and they are correct. However, for now, it is expedient to simply turn the electrical system back on, without starting the car, and pump the gas. As mentioned above, that works too. The engineer says he has a software fix that they are applying to vehicles now being manufactured and will have the modification available to dealers soon. 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted February 13, 2017 Share Posted February 13, 2017 (edited) 2017 Fusion– 1.5L – Premature Shut Off And/Or Spit Back During Refueling Some 2017 Fusion vehicles equipped with 1.5L engines and a rotary dial shifter may exhibit premature shut off or spit-back during refueling. This concern may be due to the customer turning the ignition off without placing the rotary PRNDS dial in the P position, relying on the vehicle auto-shift to park feature. Remind customers to check that the vehicle is in park before turning the vehicle off. Engineering is currently investigating this concern. No repairs should be attempted at this time. Monitor OASIS for updates. Edited February 13, 2017 by WWWPerfA_ZN0W 0 Quote Link to comment Share on other sites More sharing options...
Clean66 Posted September 17, 2017 Share Posted September 17, 2017 2017 sport, same problem, same problem with 2006 mustang GT...workaround, rotate the fuel handle/nozzle 180 degrees, so the hose is straight up...it works, and will stay in place. 0 Quote Link to comment Share on other sites More sharing options...
Gaetano Posted September 27, 2017 Share Posted September 27, 2017 On 10/15/2016 at 4:14 PM, howdymi said: I have a 2017 Fusion, bought 2 weeks ago. I have a problem filling with gas. It will take usually less than a gallon then the nozzle shuts off. Squeeze the nozzle handle and get maybe a few 10s and it kicks off again. Today it shut off 15 times and I still ended up with only 3/4 tank full.Its been back to the dealer and no problem found. Question is are any other 2017 owners having this problem??? I have same prblem on my '17 Fusion 0 Quote Link to comment Share on other sites More sharing options...
zman665 Posted February 28, 2019 Share Posted February 28, 2019 I just left Ford service, Ford has a memo about problem it said to reprogram computer. Went to fill tank and pumped as fast as pump would go NO PROBLEM engine was off. 0 Quote Link to comment Share on other sites More sharing options...
fusion 13 Posted January 16, 2023 Share Posted January 16, 2023 On 12/1/2016 at 9:02 AM, Ford lease said: Ops I forgot: Yes with the car "ON" it fills every time. Current milage 122223 and the fill neck problem sense new. The 14 fusion had the same cap less system with zero problems. I have a 13 fusion and I can't solve this issue either. 0 Quote Link to comment Share on other sites More sharing options...
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