Sync update

[propwash]

I'm trying to update the Sync on my car, but I have a question about unzipping the files. The zip file I downloaded contains a folder called SyncMyRide and two files named install.lst and autoinstall.lst. The instructions on Ford's web site say that after unzipping, "Select all of the items inside the unzipped folder. Drag and drop them onto your USB drive."

The SyncMyRide folder contains nine files. From what they say, I thought I should drag those nine files from the SyncMyRide folder and drop them into the root directory of the USB drive. However, the screenshot they show on Ford's site shows the USB drive with just the SyncMyRide folder and the install.lst file. Nothing else.

My question is do I put those nine files in the root directory of the USB drive, or put them in the SyncMyRide folder in the USB drive? I may have overlooked something obvious on the Ford site, but I have checked and double checked, and I'm still a little confused. I would appreciate some advice from someone who has had success in installing one of these updates.

 

Thanks for the help.

[FernMTL]

As I see, you have a 2012. Did you download the new gen Sync update with MyFordTouch?

[propwash]

I downloaded the update that the Ford SyncMyRide web site said was the one for my car. I don't have My Ford Touch--just the regular Sync with the Sony audio system.

[Multitask]

THe contents of the zip file should be copied over as they are , don't move files out of the folder, jut copy the folder and the extra files to the root of your flash drive

[propwash]

I tried that, and when I got to what Ford calls step 5 in the process, the screen displayed,"USB Selected." Step 6 says to press Seek until you see "Install Application?" I never got that display. It just said something like "no files found." I tried again two more times. I then formatted the USB drive (again) and downloaded the file from Ford again. When I unzipped it, the result was the same: the SyncMyRide folder with nine files in it, and the two .lst files. I tried the installation again and got the same result: "no files found." That's what made me think that i was supposed to copy those nine files right into the root of the USB drive. When I got the "No Files Found" message I thought that maybe it was looking in the root directory instead of inside the SyncMyRide folder.

 

I appreciate the suggestion, but it doesn't seem to work. Anyone else have any ideas?

 

Thanks

[Multitask]

You should have 2 files and 1 folder with the other files in it. I remember unpacking the zip file and it made the folder name part of the name of the files. i.e. foldername/file1.abc and not foldername with file1.abc inside of it. 8)

 

Try another USB stick, format it as FAT32 or exFAT32

Then copy those files on it. There can't be anything else on that stick.

 

When I had my '12 it took a few tries (and sticks) before it took it...

[propwash]

When I unzipped the file, i got a folder named SyncMyRide with nine files in it, and two other files. One is called install.lst, and the other is autoinstall.lst. I used a brand new, freshly formatted (FAT32) USB drive. I inserted that USB drive into two other computers, and none of them had a problem recognizing what was on the drive. I'll try again with the same drive tomorrow. If that doesn't work, I'll see if I can find another one lying around, I'll try unzipping the files to that drive and see if I have any better luck with that one. Thanks for the advice.

[andyross]

I downloaded and put an install on my USB drive, but haven't actually tried it yet. This is what I have:

[propwash]

That's not what I got when I unzipped. The first file for me appears to be the same size as yours but mine has a date of 2/19/2017, where yours is dated 4/30/2016.

There's more differences in the second file. Mine is a different size than yours, 112,490 KB instead of 109,230 KB, Where your file name ends with "AF.sec" mine ends with "AG.sec", and the dates are different as well.

The next four seem to have the same name and file size, but the dates are different.

Of the remaining three, one of yours matches the name of mine but the file size and date are different.

Now it gets interesting. You have two files that I don't have, and I have two that you don't.

Your last two are E1BT-14D546-GA.CAB and FJ5T-1D546-JA.pks. Mine are E1BT-14D546-MB and E1BT-14D546-PA. These are not even close to one another. I suppose the difference might be because your Fusion is a 2011 and mine is a 2012 model, but I'm not sure.

I tried to do the update again this morning, but it still hangs up at the same place.

 

Still confused....

[andyross]

My files were different because it was for the previous version (AF vs AG). I downloaded it awhile ago, but have been afraid to do the update as it seems to work fine otherwise!

 

I did download and run the SYNC Status Checker, as the Ford site may have been confused a bit since it was still waiting for me to upload the file after you finish an update (which I had never done.) Now it's certain I am still on an old Gen1-V3.1 or something like that. At least I now know how to get it to read and install a file. The first time I plugged in the USB drive, I had to wait a bit as it was 'new' and I had to sit through a bunch of warnings from the voice about it.

SYNCStatusChecker.zip

Edited March 6, 2017 by andyross

[propwash]

I finally got the problem solved with a little help from Ford. I called the Sync customer service number and explained to the tech that I was following the instructions on the web site but never got to the point where "Install Application" appeared on my radio's display. He suggested that I go out to the car and he talked me through the steps to determine which version of Sync I had installed. We determined that there was one update available to get me up to the most current version. He said he couldn't help me any further, and that he would kick my case up to the next higher level, but they would have to get back to me the next day because they were about to close right then.

 

At one point while I was following his instructions to determine the Sync version I have, one of those steps led to a display of "Install Application" on my radio's screen. Fortunately, I remembered how I got to that point, and after I hung up from the phone call, I took my USB drive out to the car, inserted it into the USB port, and repeated the steps to get to the display reading "Install Application." I hit OK and the update then started. I got the "Installation Complete" message on the display and the audio message that the update was successful. I then removed the USB drive, inserted it in my computer and reported the successful update to the SyncMyRide site. Everything appears to be working fine now, and I wrote down the steps to take so I can do it again the next time there is a new update available.

 

Of course, Ford never did get back to me the next day!

[andyross]

After you download the update, the Ford site has a web page, including a printable one, with the steps. Are you saying there was a mistake in it?

[propwash]

Yeah, at least for my radio, the steps they gave on the web site didn't work. Their step 6 said something like...prompts will display. Press Seek until Install Applications is highlighted. Then press OK. I could never get Install Applications to appear on the display. What worked for me was after I got USB Selected to display during step 5, I turned the right-hand radio knob (the one for station tuning) until the display showed System Settings. Press OK. Then turn the knob until Advanced appears on the display. Press OK. Turn the knob again until Install Applications appears. Press OK. Then continue on with step 7 from the web site.

 

That's what worked for me. I don't know if there is something wrong with my radio, or if I misread their instructions on the web site, or if their instructions need to be tweaked a little. Anyway, that's what worked for me. I would suggest that you try to follow their web site instructions first and see if it works for you. If not, you may want to try what worked for me. I can't make any guarantees, but like I said, it did work for me. Good Luck.

[propwash]

I got a call from Ford today saying that they still were working on the problem I reported about not being able to update my Sync system. This was the call I was supposed to get about a week ago, but I guess better late than never, right? Anyway, I told them how I was able to work around the problem and that I reported a successful update to Ford, and that they had responded to me that they received my report. I think that since I reported success that they will drop whatever efforts they were making to change the instructions on their web site.

 

I have saved the steps I used to get the update to work, and if Ford ever comes up with a new update I will at least have a backup procedure to follow if I have any difficulty.