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2014 Fusion Titanium Seat Heating and Cooling not working


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All,

My Wife's 2014 Fusion seat cooling fans on the driver and passenger side seats no longer come on when selected on the Synch Touchscreen.

On the Synch screen, the 3 blue bars for AC can be changed when touching the screen. Both buttons respond normally on the screen but neither seat fan comes on .

 

1. I have checked the correct fuses under the hood and the fuses in the underneath bottom section of the fuse panel. (horrible fuse box design)

2. Using a good Fluke brand voltmeter and 12 volt battery, I have checked seat fan relay operation on both relays, and continuity of the contacts. These are the correct relays in the fuse box under the hood.

3. I have checked all connectors under both seats. They are all connected.

4. I did a master reset on the Synch system and it did not fix it.

 

She did have something under the drivers seat that caused two connector mounts to come off the metal bracket but the electrical portion of the connectors were still together. I pushed them them back on and didn't see any apparent damage to the cabling.

 

She is about to take a very long trip and would like to have the fans.

 

Naturally, I have been tasked to fix the car versus changing the impellers on the boat I've been waiting to do all summer.

 

Any ideas????

 

Thanks a million!

 

 

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Do you have any more information on the front seats climate control module? Where its located, how to get codes?

 

Thanks

 

You need a Bluetooth or WiFi scantool that will read codes from the MS-CAN bus (not just the HS-CAN bus) plus software like ForScan for your laptop or tablet.

 

Module is usually located under the passenger seat.

Edited by eGuru
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  • 9 months later...
  • 1 year later...

Have a look mine has the exact same problem, I'm surprised there is no recall on this considering it's a fire hazard!
 1) Buttons still work on sync for heated and cooled seats, going from off to 3, 2, 1 bars 
 2) No click from the relay as usual
 3) Burned out connector and module

See attached, this is the passenger side module for both seats.

20200209_133640.jpg

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