Wesley801 Posted January 18, 2020 Share Posted January 18, 2020 (edited) Hey everyone! So my wife and I had found a good deal on a 2018 fusion platinum from a dealership not too far away. The description stated it was a fusion platinum with features we were looking for (the adaptive cruise control being the main thing). Long story short she drives up a few days ago and trades her car in, and drives home with a great Ford Fusion! It turns out the car does not have adaptive cruise control, cooled seats, and other features that we thought it had. The car also has 49k miles when all of the paper work states 19k, so that’s another issue I’ll be addressing with them when they open up Monday. I tried a few online VIN checkers to see what the VIN tells me, but it says it’s either a titanium or a platinum. I’m just trying to decide if it is indeed a platinum before I call and make a fool of myself. If anyone has an idea on how I could determine this that would be great. Thanks! Edited January 18, 2020 by Wesley801 0 Quote Link to comment Share on other sites More sharing options...
bangster Posted January 18, 2020 Share Posted January 18, 2020 For 2018 the Titanium and Platinum shared vin codes (in VIN, positions 5,6, and 7) P0K for FWD and P0D for AWD. 2019 they had unique VIN codes, and ironically they dropped Platinum in 2019, so it got a unique VIN but wasn't produced. 2017 they don't even show Platinum in the VIN guide. Without adaptive cruise and cooled seats, it isn't a Platinum (and should be badged as a Titanium (or Platinum as it is a full model)). There are a number of standard Platinum items that are not available on the Titanium like the Sport grille and 19" polished wheels. Most everything else is available as an option or part of a package. 0 Quote Link to comment Share on other sites More sharing options...
bangster Posted January 18, 2020 Share Posted January 18, 2020 Besides saying Platinum (or Titanium) on the deck lid, the Sport grill (honey comb instead of horizontal slats), and polished 19 inch wheels (Titanium has optional 19 inch wheels that machined face and dark pockets). The mileage discrepancy is troubling as much, if not more, than the while difference in model and features expected. 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted January 19, 2020 Share Posted January 19, 2020 4 hours ago, Wesley801 said: Hey everyone! So my wife and I had found a good deal on a 2018 fusion platinum from a dealership not too far away. The description stated it was a fusion platinum with features we were looking for (the adaptive cruise control being the main thing). Long story short she drives up a few days ago and trades her car in, and drives home with a great Ford Fusion! It turns out the car does not have adaptive cruise control, cooled seats, and other features that we thought it had. The car also has 49k miles when all of the paper work states 19k, so that’s another issue I’ll be addressing with them when they open up Monday. I tried a few online VIN checkers to see what the VIN tells me, but it says it’s either a titanium or a platinum. I’m just trying to decide if it is indeed a platinum before I call and make a fool of myself. If anyone has an idea on how I could determine this that would be great. Thanks! Hi Wesley. If you post the VIN, I can post back with the "as-built' information for your car. My opinion though? If the information you posted is correct, you were given incorrect/fraudulent information concerning many things about the car, i.e. grossly understated mileage, missing equipment, etc. Good luck. 0 Quote Link to comment Share on other sites More sharing options...
bangster Posted January 19, 2020 Share Posted January 19, 2020 2017 Platinums show as Titaniums. 2018 Platinums show as Titanium/Platinums, and even though 2019 got a new VIN code, Platinums were removed from the lineup. 0 Quote Link to comment Share on other sites More sharing options...
Wesley801 Posted January 19, 2020 Author Share Posted January 19, 2020 1 hour ago, bbf2530 said: Hi Wesley. If you post the VIN, I can post back with the "as-built' information for your car. My opinion though? If the information you posted is correct, you were given incorrect/fraudulent information concerning many things about the car, i.e. grossly understated mileage, missing equipment, etc. Good luck. The VIN number is 3FA6P0D94JR138971. The mileage is my main concern of course, but I wanted to be well informed when I bring it to their attention Monday. Thanks everyone for the information! 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted January 19, 2020 Share Posted January 19, 2020 (edited) 2 hours ago, Wesley801 said: The VIN number is 3FA6P0D94JR138971. The mileage is my main concern of course, but I wanted to be well informed when I bring it to their attention Monday. Thanks everyone for the information! Hi Wesley. Here is the "as-built" information. The car you purchased is a Fusion Titanium, not a Platinum. And it definitely was not equipped with Adaptive Speed Control ("Less Spd Control Distance Sensing" and "Less Collision Mitigation System"). I bolded and underlined those two particular listings. The mileage discrepancy is extremely troubling, as mentioned. Let us know how you make out and good luck. Primary Features Build Date: 10.13.2017 Vehicle Line: Fusion 2013 Body Style: 4 Door Saloon Engine: 2.0L EcoBoost (240PS) Transmission: 6-Speed Automatic - 6F Mid-Range Drive: LHD 4WD (FTD) Axle Ratio: 3.36 Emission: 50 State Emission Requirements Air Conditioning: Dual Zone Auto Temp Control A/C Territory: (+)"USA" Paint: Magnetic Minor Features Ebony Interior Front Scuff Plates - Bright Less Head Lamp Beam Operation With Manual Decklid (-) Version Packages Hermosillo Plant Build Less Special Equipment Package Less Convenience Group Titanium Badge Exterior Paint - Solid With Electronic Stability Control With English Language Label Owner Hand Book Pack Brand Owner - Ford Less Tyre Repair Service Kit Foot Pedal Cover - Aluminium Power Front Windows One Touch Up/Do Power Rear Window One Shot Up/Down With Tinted Glass Less Grille-Upper With Front Side Laminated Glass Less Heated Windscreen With Locking Glove Box Lid Mini Overhead Cnsl W/Sunglass Bin Console - With Closed Bin Cup Holders (2) - Row 1 Fixed Foot Pedals With Interior Cladding Surfaces Front Floor Carpet Mats Less Rear Floor Mats 4 Load Compartment Tie Down Loops Less Load Retention Net Less Noise Insulation Package Grille Lwr Symmet Mic A Gloss Active Grilleshutter Rocker Panel Moulding - Body Colour With Titanium Door Frame Mouldings With Rear Spoiler Automatic Dimming Rear View Mirror 4 Door Saloon Dual Pwr/Heat/Mem/E Chr/Pud Lmp Mr With Body Coloured Exterior Mirror Less Ski Bag Provision With Front 4 Way Headrest With Electric Driver Seat Recliner With Electric Pass.Seat Recliner 2 Way Rear Headrestraint- Lvl II Rear Centre Armrest With Cupholder Lumbar Seat - 2 Way Driver With Passenger Power Lumbar Support Less Multi - Contour Seats Driver Heated Seat-Variable Temp With Heated Pass Seat-Variable Temp Less Rear Heated Seat 2nd Row Seat 60/40 (3 P) - Folding Drv Power Seat Adjust With Memory With Pass 10 Way Power Seat Adjust Less Front Towing Hook Less Rear Towing Hooks Heater Controls Alt A Engine Cover - Under Hood Ext Hndl-Body Colour/Chrome Insert With Remote Controlled Tailgate Release Frequency - 902 MHZ Power Door Lock With Elec Release With Illuminated Door Entry Keypad Keyless Entry/Start - Passive Less Rear Window Wiper/Washer With Variable Intermittent Windscreen Wiper Less Heated Washer Jet Less Headlamp Washer/Wiper Power Tilt/Slide Sun Roof Less Front Bumper Sensor Device Front Bumper Body Coloured Plastic Rear Bumper - Body Colour Hi Series With Front Licence Plate Bracket Blt/D&P Frt/1&2 Row/D/P Kne With Standard Rear Seat Belts Less Passenger Air Bag Deactivation With Isofix Hard Point Attachment With 16" Mini Steel Spare Wheel Tyre Pressure Sensors - 315 MHZ Style 2 Alloy 18" Wheel P235/45 R18 Spare Tyre-T125/80R16 Non Locking Lug Nuts Less Preprogrammed Speed Limit Cold Start -29 Deg C Less Immersion Heater Standard Electric Starter Motor With Remote Starter 50 State Emission Requirements With Standard Suspension 3.36 Rear Axle Open Style Differential 2.0L EcoBoost (240PS) Muffler W/ Dual Exhaust With Electric Parking Brake Brake Disc Frt Vented/Solid Rear Less Collision Mitigation System With Brake Emergency Assist 4 Wheel Anti-Lock Braking System Less Grade Assist Normal Fuel Fill Select Shift Tech (SST) W/Pad Shift Filter Cowl Intake - Odour With Recirculating Heater With Clean Fuel Fleet Vehicle For Unleaded Fuel With 91 Octane Level Gasoline With Electric Power Steering With Manual Tilt/Slide Stg Column Leather Steering Wheel Less Heated Steering Wheel Less Electronic Speed Limitation With Speed Control Less Spd Control Distance Sensing Less Auxiliary Heater With Message Center Cluster I/P With MPH/KMH Speedometer With Trip Computer 7000 RPM Tachometer Less Compass Display MFD TFT Touch Screen Less Navigation System Emergency Assistance Less Blind Spot Information System Less Lane Keeping Aid With Perimeter Anti-Theft With Engine Immobilizer - Integral With Rear Parking Aid Less Front Parking Aid Less Automated Parking System Less Power Convertor With Satellite Radio Reception With NAAO Radio Frequency High Audio + CD + SDARS + HD With Diversity Antenna With 12 Speakers Sync III With Universal Garage Door Opener Headlamps - Fixed DSS (LED) Front Fog Lamps - Sport Less Cornering Lamp With Interior Light Group 6-Speed Automatic - 6F Mid-Range Edited January 19, 2020 by bbf2530 0 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted January 19, 2020 Share Posted January 19, 2020 I have to ask: if it was supposed to have 19K miles and actually had 49K, why didn't your wife just walk away? 0 Quote Link to comment Share on other sites More sharing options...
Wesley801 Posted January 19, 2020 Author Share Posted January 19, 2020 37 minutes ago, drolds1 said: I have to ask: if it was supposed to have 19K miles and actually had 49K, why didn't your wife just walk away? I asked her the same question. She said she was really only paying close attention to the paperwork. I didn’t think to have her look at the mileage on the car. I just assumed it would be correct. We live and learn I suppose. 0 Quote Link to comment Share on other sites More sharing options...
Wesley801 Posted January 21, 2020 Author Share Posted January 21, 2020 (edited) I spoke with my salesman today, and I am much more irritated with the situation now. He told me he knew the car had 48k miles on it, and that the paperwork had typos. He also told me that Fusions don’t come in the platinum models, and that was also a typo. I only argued with him for a few more seconds before I decided he was an idiot and I was wasting my time. I spoke with the manager who seemed confused by the situation, and wasn’t sure why the paperwork was incorrect. He said he was going to speak with someone else, and he would be calling me back tomorrow. To be clear, all of the paperwork that was signed at the dealership stated 19K miles and Fusion Platinum. We received the title that says 49K miles. Edited January 21, 2020 by Wesley801 0 Quote Link to comment Share on other sites More sharing options...
bangster Posted January 21, 2020 Share Posted January 21, 2020 Besides the discrepancy in mileage, it sounds like every other Craigslist ad that lists every possible option even if it doesn't have it. I don't know how many Fusions I looked at that said they had a V6 and all the options I wanted (but no pictures, red flag there) and they ended up being pretty basic SE with the I4. At first I would kiddingly ask is the one listed hidden behind this one, but eventually I just wouldn't even stop, waste my time, you can waste your time waiting for me and I won't be showing up. Got good at spotting things like blind spot mirrors from blocks away (when they say it has BLIS). If those missing options are a deal killer, I would try very hard to not accept the car. If they aren't really requirements that you were looking for in a vehicle, find out how much those items are (as part of the package) and get that dropped off the price. I am not sure how much leverage you have, even with the paperwork issues. 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted January 21, 2020 Share Posted January 21, 2020 (edited) 1 hour ago, Wesley801 said: I spoke with my salesman today, and I am much more irritated with the situation now. He told me he knew the car had 48k miles on it, and that the paperwork had typos. He also told me that Fusions don’t come in the platinum models, and that was also a typo. I only argued with him for a few more seconds before I decided he was an idiot and I was wasting my time. I spoke with the manager who seemed confused by the situation, and wasn’t sure why the paperwork was incorrect. He said he was going to speak with someone else, and he would be calling me back tomorrow. To be clear, all of the paperwork that was signed at the dealership stated 19K miles and Fusion Platinum. We received the title that says 49K miles. Hi Wesley. Download the 2018 Fusion Order Guide that I am attaching below onto your laptop. Scroll down to page 11, where the Platinum series is discussed. Then when that salesperson or someone else at the Dealership attempts to tell you again that the "...Fusion don't come in platinum models...", show them the Order Guide. An Order Guide which they themselves use to order vehicles. And inform them of how wrong they are. They fraudulently represented and sold a vehicle with incorrect equipment and with the wrong odometer reading on the contract. And the wrong odometer reading by a substantial amount. That is fraud. You have a great case to reverse the sale, if you wish. Keep us updated and good luck. 2018 Fusion Order Guide.pdf Edited January 21, 2020 by bbf2530 0 Quote Link to comment Share on other sites More sharing options...
ABRAAR Posted January 21, 2020 Share Posted January 21, 2020 On 1/19/2020 at 10:26 AM, bbf2530 said: Hi Wesley. Here is the "as-built" information. The car you purchased is a Fusion Titanium, not a Platinum. And it definitely was not equipped with Adaptive Speed Control ("Less Spd Control Distance Sensing" and "Less Collision Mitigation System"). I bolded and underlined those two particular listings. The mileage discrepancy is extremely troubling, as mentioned. Let us know how you make out and good luck. Primary Features Build Date: 10.13.2017 Vehicle Line: Fusion 2013 Body Style: 4 Door Saloon Engine: 2.0L EcoBoost (240PS) Transmission: 6-Speed Automatic - 6F Mid-Range Drive: LHD 4WD (FTD) Axle Ratio: 3.36 Emission: 50 State Emission Requirements Air Conditioning: Dual Zone Auto Temp Control A/C Territory: (+)"USA" Paint: Magnetic Minor Features Ebony Interior Front Scuff Plates - Bright Less Head Lamp Beam Operation With Manual Decklid (-) Version Packages Hermosillo Plant Build Less Special Equipment Package Less Convenience Group Titanium Badge Exterior Paint - Solid With Electronic Stability Control With English Language Label Owner Hand Book Pack Brand Owner - Ford Less Tyre Repair Service Kit Foot Pedal Cover - Aluminium Power Front Windows One Touch Up/Do Power Rear Window One Shot Up/Down With Tinted Glass Less Grille-Upper With Front Side Laminated Glass Less Heated Windscreen With Locking Glove Box Lid Mini Overhead Cnsl W/Sunglass Bin Console - With Closed Bin Cup Holders (2) - Row 1 Fixed Foot Pedals With Interior Cladding Surfaces Front Floor Carpet Mats Less Rear Floor Mats 4 Load Compartment Tie Down Loops Less Load Retention Net Less Noise Insulation Package Grille Lwr Symmet Mic A Gloss Active Grilleshutter Rocker Panel Moulding - Body Colour With Titanium Door Frame Mouldings With Rear Spoiler Automatic Dimming Rear View Mirror 4 Door Saloon Dual Pwr/Heat/Mem/E Chr/Pud Lmp Mr With Body Coloured Exterior Mirror Less Ski Bag Provision With Front 4 Way Headrest With Electric Driver Seat Recliner With Electric Pass.Seat Recliner 2 Way Rear Headrestraint- Lvl II Rear Centre Armrest With Cupholder Lumbar Seat - 2 Way Driver With Passenger Power Lumbar Support Less Multi - Contour Seats Driver Heated Seat-Variable Temp With Heated Pass Seat-Variable Temp Less Rear Heated Seat 2nd Row Seat 60/40 (3 P) - Folding Drv Power Seat Adjust With Memory With Pass 10 Way Power Seat Adjust Less Front Towing Hook Less Rear Towing Hooks Heater Controls Alt A Engine Cover - Under Hood Ext Hndl-Body Colour/Chrome Insert With Remote Controlled Tailgate Release Frequency - 902 MHZ Power Door Lock With Elec Release With Illuminated Door Entry Keypad Keyless Entry/Start - Passive Less Rear Window Wiper/Washer With Variable Intermittent Windscreen Wiper Less Heated Washer Jet Less Headlamp Washer/Wiper Power Tilt/Slide Sun Roof Less Front Bumper Sensor Device Front Bumper Body Coloured Plastic Rear Bumper - Body Colour Hi Series With Front Licence Plate Bracket Blt/D&P Frt/1&2 Row/D/P Kne With Standard Rear Seat Belts Less Passenger Air Bag Deactivation With Isofix Hard Point Attachment With 16" Mini Steel Spare Wheel Tyre Pressure Sensors - 315 MHZ Style 2 Alloy 18" Wheel P235/45 R18 Spare Tyre-T125/80R16 Non Locking Lug Nuts Less Preprogrammed Speed Limit Cold Start -29 Deg C Less Immersion Heater Standard Electric Starter Motor With Remote Starter 50 State Emission Requirements With Standard Suspension 3.36 Rear Axle Open Style Differential 2.0L EcoBoost (240PS) Muffler W/ Dual Exhaust With Electric Parking Brake Brake Disc Frt Vented/Solid Rear Less Collision Mitigation System With Brake Emergency Assist 4 Wheel Anti-Lock Braking System Less Grade Assist Normal Fuel Fill Select Shift Tech (SST) W/Pad Shift Filter Cowl Intake - Odour With Recirculating Heater With Clean Fuel Fleet Vehicle For Unleaded Fuel With 91 Octane Level Gasoline With Electric Power Steering With Manual Tilt/Slide Stg Column Leather Steering Wheel Less Heated Steering Wheel Less Electronic Speed Limitation With Speed Control Less Spd Control Distance Sensing Less Auxiliary Heater With Message Center Cluster I/P With MPH/KMH Speedometer With Trip Computer 7000 RPM Tachometer Less Compass Display MFD TFT Touch Screen Less Navigation System Emergency Assistance Less Blind Spot Information System Less Lane Keeping Aid With Perimeter Anti-Theft With Engine Immobilizer - Integral With Rear Parking Aid Less Front Parking Aid Less Automated Parking System Less Power Convertor With Satellite Radio Reception With NAAO Radio Frequency High Audio + CD + SDARS + HD With Diversity Antenna With 12 Speakers Sync III With Universal Garage Door Opener Headlamps - Fixed DSS (LED) Front Fog Lamps - Sport Less Cornering Lamp With Interior Light Group 6-Speed Automatic - 6F Mid-Range can i get the source for this information system? 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted January 21, 2020 Share Posted January 21, 2020 3 hours ago, ABRAAR said: can i get the source for this information system? probably etis.ford.com 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted January 21, 2020 Share Posted January 21, 2020 Dude - the mileage discrepancy alone is grounds to invalidate the sale - no questions asked. If the manager doesn't agree to do that immediately or at least to renegotiate the deal if you want to keep it, then the manager is an idiot because they have no leg to stand on legally. 0 Quote Link to comment Share on other sites More sharing options...
bangster Posted January 21, 2020 Share Posted January 21, 2020 The last time sold 8/11/2019 shows 19k miles, so 30k miles in 5 months, or more than likely the trail of poor paperwork. https://www.vehiclehistory.com/vin-report/3FA6P0D94JR138971 (very simple free information) 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted January 21, 2020 Share Posted January 21, 2020 (edited) 7 hours ago, ABRAAR said: can i get the source for this information system? Hi ABRAAR. Do you mean can you access the source/website for this information yourself? No. Edited January 21, 2020 by bbf2530 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted January 21, 2020 Share Posted January 21, 2020 (edited) 4 hours ago, akirby said: Dude - the mileage discrepancy alone is grounds to invalidate the sale - no questions asked. If the manager doesn't agree to do that immediately or at least to renegotiate the deal if you want to keep it, then the manager is an idiot because they have no leg to stand on legally. Hi Wesley. What I stated earlier and akirby stated above, in his ever diplomatic way. ? The contract is improper at the least, fraudulent at worst. If they are honest, they should offer to take the car back...or negotiate with you for a lower price due to the mileage discrepancy and any missing features you can prove by contract. If they are not honest, they may initially try to act like they won't take the car back, but they will take it back if you stand your ground. If not, contact the BBB and your State Attorney Generals Office. Assuming all the facts you have laid out in your prior posts and the mileage being listed so incorrectly, the Dealer doesn't have a leg to stand on. Keep us updated and good luck. Edited January 21, 2020 by bbf2530 0 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted January 21, 2020 Share Posted January 21, 2020 4 hours ago, akirby said: Dude - the mileage discrepancy alone is grounds to invalidate the sale - no questions asked. If the manager doesn't agree to do that immediately or at least to renegotiate the deal if you want to keep it, then the manager is an idiot because they have no leg to stand on legally. They've already proved they're idiots (or crooks) by maintaining that there was no Platinum edition series. 0 Quote Link to comment Share on other sites More sharing options...
Wesley801 Posted January 22, 2020 Author Share Posted January 22, 2020 Sadly it looks like I’m going to have to contact an attorney. I called 4 times throughout the day to speak with the manager yesterday and I was either told he was on lunch, or I was put on hold for 15 mins before I hung up. I know businesses don’t always have perfect practices, but this is coming from a reputable dealership (or so I thought). I drove nearly 2 hours to buy this car from them. 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted January 22, 2020 Share Posted January 22, 2020 How did you finance it? You should be able to call the finance company (or Ford Credit) and tell them they sold you the wrong vehicle and the mileage doesn't match and hopefully they'll withhold or take back the payment to the dealership. That will get their attention. 1 Quote Link to comment Share on other sites More sharing options...
Lukifer Posted January 23, 2020 Share Posted January 23, 2020 (edited) Quote How did you finance it? You should be able to call the finance company (or Ford Credit) and tell them they sold you the wrong vehicle and the mileage doesn't match and hopefully they'll withhold or take back the payment to the dealership. That will get their attention. I agree with this! If you financed the vehicle, it will take a couple weeks for the paperwork to process / work it's way through the bank. You should call them right away and tell them what happened, you've contacted a lawyer, and that you are returning the car. Edited January 23, 2020 by Lukifer 0 Quote Link to comment Share on other sites More sharing options...
bangster Posted January 23, 2020 Share Posted January 23, 2020 Just to play devils advocate, and not knowing which documents are right or wrong...anything title related or anything signed or just sales and ad copy. It isn't Carvana, buying it sight unseen I don't think, it was probably Ford dealer (they have Ford, Chevy, Nissan, Toyota, etc) The model is on the deck lid Not sure which type of cluster it has, but mileage on one of them is always shown, no matter what mode you are in The ad had a link to Carfax that may or may not show the mileage history (I bet it did) The ad had a disclaimer that the information was as good as they thought it could be, but might be wrong The ad had the VIN which after 2 seconds of searching by VIN gave me a simple report and the ability to download the original window sticker The ad never mentioned it had adaptive cruise The as never mentioned it had cooled seats But in the end crappy experience from a dealership. Mileage that means the difference between remainder of basic warranty or not is a big difference. 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted January 23, 2020 Share Posted January 23, 2020 54 minutes ago, bangster said: The ad had a disclaimer that the information was as good as they thought it could be, but might be wrong If you turn on the car and it shows the mileage 47K then going by the last carfax is not as good as they thought it could be. At best it's lazy. At worst it's fraud. And don't forget the lower mileage wasn't just on the ad, it was on the official paperwork for the sale. No-brainer, open and shut case. 0 Quote Link to comment Share on other sites More sharing options...
Wesley801 Posted January 26, 2020 Author Share Posted January 26, 2020 The problem with getting everything reversed is that my trade in car has already been sold. Don’t get me wrong we enjoy the car we have. My issue is the mileage discrepancy and thus the warranty issue. I asked them if they could honor the warranty in anyway, and they acted like they were going to at least try. Now I can’t get the manager to answer the phone. Either way the attorney sounded pretty confident that they had violated the Deceptive Trade Practices Act. i appreciate everyone’s information! 0 Quote Link to comment Share on other sites More sharing options...
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