19S54 Recall for Reduced Braking Ability (2006-1010 Fusion, Milan, Zephyr, MKZ)

[nanookvd]

Just received a recall notice for the reduced braking ability after ABS activation.  I had filed a complaint with NHTSB about a year ago.  Very thankful they're correcting this.

 

https://ford.oemdtc.com/4966/safety-recall-19s54-anti-lock-brake-system-hydraulic-control-unit-valve-function-2006-2010-ford-lincoln-mercury

 

 

Edited January 31, 2020 by nanookvd
Grammar

[DerekH]

Sorry to resurrect an old topic, but this is the only one I see when I search 19S54.

 

Has anyone successfully had this recall done? The recall said parts should be available late Q1 2020, but I have not seen anything since.

 

My Fusion has unfortunately encountered this problem again. This will be the third time, and I've already paid to have it fixed twice previously. I called the dealer to ask if they had the parts for this, and they didn't know what I was talking about.

 

Thanks!

[bbf2530]

1 hour ago, DerekH said:

Sorry to resurrect an old topic, but this is the only one I see when I search 19S54.

 

Has anyone successfully had this recall done? The recall said parts should be available late Q1 2020, but I have not seen anything since.

 

My Fusion has unfortunately encountered this problem again. This will be the third time, and I've already paid to have it fixed twice previously. I called the dealer to ask if they had the parts for this, and they didn't know what I was talking about.

 

Thanks!

 

 

HI Derek. The national shutdown has delayed parts availability. My Lincoln Dealer and I are also waiting for the parts to be available.

 

Who did you ask at your Dealership? For questions like this, speak to the Service Department, not the salespeople. If you spoke to the Service Department at your Ford Dealer and they do not know what you are talking about, you need to find a better Dealer with a more competent Service Department.

 

I will post back as soon as parts are available and I can make an appointment.

 

Good luck.

Edited June 10, 2020 by bbf2530

[DerekH]

Thanks for the reply! Sorry I didn't reply sooner. I was waiting for an email that someone had replied, but I must not have my notifications set up correctly.

 

I assumed that may be the case with the parts availability.

 

You would be correct that I need a more competent Service Department. I haven't been back to my Ford dealer except for recall work in a few years. I talked to Service, they sent me to Parts, who sent me back to Service who told me they didn't know what I was talking about. 

[bbf2530]

1 hour ago, DerekH said:

Thanks for the reply! Sorry I didn't reply sooner. I was waiting for an email that someone had replied, but I must not have my notifications set up correctly.

 

I assumed that may be the case with the parts availability.

 

You would be correct that I need a more competent Service Department. I haven't been back to my Ford dealer except for recall work in a few years. I talked to Service, they sent me to Parts, who sent me back to Service who told me they didn't know what I was talking about. 

 

Hi Derek. I just checked with my Lincoln Dealership again. Service Manager said that parts are delayed until 3rd quarter, due to the shutdown. He recommended I give a call back in 3rd/4th week of July. I'll update here when I have further information.

 

Good luck.

[DerekH]

Thanks again! Looks like I have my notifications set up now.

 

We have been able to survive on one car these last few months with both of us working from home. It's been parked in the driveway for three months.

 

Only issue now is that the inspection is due in August. If push comes to shove and the recall parts are not available, do you know of any way I can get it fixed without having to shell out full price? 

[bbf2530]

4 hours ago, DerekH said:

Thanks again! Looks like I have my notifications set up now.

 

We have been able to survive on one car these last few months with both of us working from home. It's been parked in the driveway for three months.

 

Only issue now is that the inspection is due in August. If push comes to shove and the recall parts are not available, do you know of any way I can get it fixed without having to shell out full price? 

 

 

Hi Derek. Are you saying you are not driving the car until the brake recall is addressed? You can drive the car, as it is perfectly safe to do so. Are you having some major brake issue that perhaps I am not having with my car?

 

We drive our recall affected MKZ regularly. All that happens is the brake pedal is softer than usual and needs longer travel for stopping. We do drive less right now, due to the shutdown in our state and working from home, but we have no issues with driving the car before and now.

 

There is no way to have the recall performed by an outside shop without paying. In fact, I would assume an outside shop would not be able to get the required parts anyway.

 

However, I would contact your Ford Dealer and then Ford Customer Service to inquire about reimbursement for the previous brake work. If you have the invoice and it was related to this issue, youshould be able to receive reimbursment

 

I will keep this thread updated. Good luck.

Edited June 26, 2020 by bbf2530

[SwissJay]

Interesting. My wife's Fusion is in the local dealer's shop since this morning and they tell me they can get the new Hydraulic Control Unit overnight. They're quoting me $1200 USD for parts and labor... I go online to Google this part and the very first thing that pops up is this 19S54 recall. Oddly enough, even though the car is a 2010 Fusion, it isn't part of this recall yet experienced the exact same failure the initial reports were complaining about: the sudden need to push the brake pedal all the way to the floor to stop (too late, I'll add). My wife ended up half-way into a two-way stop intersection with luckily no traffic coming either way last night. Upon my test-driving the car afterwards, I immediately noticed that the pedal required a lot more pushing to get some braking (good, just not as "eat your steering-wheel good" as it normally is). Pumping the pedal with the engine off would cause it to go back to normal after 3 pumps, only to lose it all again once the car was cranked. I figured it was leaking but found nothing, fluid level was perfect. So I drove it to a meeting, brakes still "mushy". After the meeting, I drove it home, all was back to normal?! This morning, I drove it to the dealer, all was well also. But when they told me what the problem was, they also told me it was NOT safe to drive home... The entire time, no brake light or check engine light ever came on.

 

So I just wonder: what are the odds this recall could affect more vehicles than what Ford determined? Brakes were flushed last year and refilled with new liquid (by dealer) as required by maintenance schedule (and per dealer's suggestion due to color) and now a little over a year later, the HCU fails?! I find that very odd.

 

Can I ask the dealer to hand me the defective HCU since it's mine? Should I talk to Ford about this? Because I honestly feel like I'm paying for something I potentially shouldn't have to. The car is now 10yrs old and has been maintained strictly to Ford's maintenance schedule, with my wife being its only owner. My '95 Ford Ranger has ABS brakes as well and no issues...

 

Sorry for the length!

[bbf2530]

HI SwissJay. No need to apologize. You should see some of my posts.

 

Okay, let's try to answer what we can, one at a time:

 

1. Why did the Dealer tell you the car was not safe to drive home - To protect themselves from liability, the Dealer will tell you the vehicle is not safe to drive.However, Ford does not tell vehicle owners to park their cars and not drive them until repaired (i.e.. as they did with the airbag recall). Now, perhaps you have something additional going on that my 2007 MKZ does not. But I can tell you that my wife has been driving our 2007 MKZ with no problems, other than getting used to the additional brake pedal travel.

 

2. "What are the odds this recall could affect more vehicles than what Ford determined" - What are the odds? It's possible. However, until Ford extends the recall, it only covers the listed vehicles. If you have an independent shop repair your car, be sure to have them give you detailed invoices and receipts, and keep them safe for possible future reimbursement from Ford.

I would add: You have a 2010 Fusion, which is covered under the recall. Why is your car not covered under the recall? Are you the original owner or did you purchase it used? If you purchased it used and never registered with Ford as the new owner, you may not get recall notices. Either way, the Dealer can easily determine if your car was covered under the recall by entering your VIN into the OASIS system. I wonder if they made a mistake?

 

I would recommend contacting Ford Customer Relations to see why your car is not covered under the recall. You can also go to the NHTSA website and enter your VIN to see if there are any active recalls on your car: https://www.nhtsa.gov/recalls

 

3. "Can I ask the dealer to hand me the defective HCU since it's mine?" - Yes. If you have to pay for the repair, then the part is yours. If it was repaired under warranty, the part would have to go back to Ford.

 

Keep us updated and good luck.

 

 

 

[SwissJay]

Thanks for replying.

 

2 hours ago, bbf2530 said:

But I can tell you that my wife has been driving our 2007 MKZ with no problems, other than getting used to the additional brake pedal travel.

 

That has been my observation as well: once one gets used to it, it is driveable. I think what nearly caused my wife to wreck was the fact that she was used to the normal pedal behavior and having to push it harder came out of nowhere, while driving at highway speed and talking on the phone (of course).

 

2 hours ago, bbf2530 said:

2. "What are the odds this recall could affect more vehicles than what Ford determined" - What are the odds? It's possible. However, until Ford extends the recall, it only covers the listed vehicles. If you have an independent shop repair your car, be sure to have them give you detailed invoices and receipts, and keep them safe for possible future reimbursement from Ford.

I would add: You have a 2010 Fusion, which is covered under the recall. Why is your car not covered under the recall? Are you the original owner or did you purchase it used? If you purchased it used and never registered with Ford as the new owner, you may not get recall notices. Either way, the Dealer can easily determine if your car was covered under the recall by entering your VIN into the OASIS system. I wonder if they made a mistake?

 

My wife is the original owner, purchased it off the lot brand new. We've had several other recalls worked: passenger seat, Takata airbag, and a floor mat issue, if memory serves me right. So Ford has always been able to reach us about the vehicle. The thing is that it looks like only a subset of 2010s were affected, if I understand https://static.nhtsa.gov/odi/rcl/2019/RCLRPT-19V904-2085.PDF correctly. Apparently, our vehicle was produced after the given production date range, but I'm going to check on that once I have access to the vehicle again. Both the Ford Owner site and the NHTSA site show no open recalls for this vehicle.

 

I just think it is peculiar that Ford is so certain of their 600'166 vehicles as being the only ones affected by this issue when ours exhibited the exact same failure behavior. I would think the Hydraulic Control Unit would be the type of device that is engineered to last the life of the vehicle, especially if the vehicle has always been serviced by Ford and there isn't anything the driver could do during daily driving to cause such a failure. It's not what I would consider a "wear and tear" part since we are not "brake riders" and up until last year had the factory pads and discs on each wheel because of how little we have to use them. We only ever had one ABS event in the life of the car that I'm aware of, on the interstate, when someone decided to pull from a complete stop in the emergency lane smack dab in front of us in the passing lane, to make an illegal U-turn (Darwin Award).

 

Thus, I definitely think I will take this up with Ford, although I'm sure I will get nowhere :) I shall post back when I know more.

 

Thanks for reading.

[bbf2530]

2 minutes ago, SwissJay said:

Thanks for replying.

 

 

That has been my observation as well: once one gets used to it, it is driveable. I think what nearly caused my wife to wreck was the fact that she was used to the normal pedal behavior and having to push it harder came out of nowhere, while driving at highway speed and talking on the phone (of course).

 

 

My wife is the original owner, purchased it off the lot brand new. We've had several other recalls worked: passenger seat, Takata airbag, and a floor mat issue, if memory serves me right. So Ford has always been able to reach us about the vehicle. The thing is that it looks like only a subset of 2010s were affected, if I understand https://static.nhtsa.gov/odi/rcl/2019/RCLRPT-19V904-2085.PDF correctly. Apparently, our vehicle was produced after the given production date range, but I'm going to check on that once I have access to the vehicle again. Both the Ford Owner site and the NHTSA site show no open recalls for this vehicle.

 

I just think it is peculiar that Ford is so certain of their 600'166 vehicles as being the only ones affected by this issue when ours exhibited the exact same failure behavior. I would think the Hydraulic Control Unit would be the type of device that is engineered to last the life of the vehicle, especially if the vehicle has always been serviced by Ford and there isn't anything the driver could do during daily driving to cause such a failure. It's not what I would consider a "wear and tear" part since we are not "brake riders" and up until last year had the factory pads and discs on each wheel because of how little we have to use them. We only ever had one ABS event in the life of the car that I'm aware of, on the interstate, when someone decided to pull from a complete stop in the emergency lane smack dab in front of us in the passing lane, to make an illegal U-turn (Darwin Award).

 

Thus, I definitely think I will take this up with Ford, although I'm sure I will get nowhere I shall post back when I know more.

 

Thanks for reading.

 

 

Hi SwissJay. Yes, the ABS issue first occurred with our 2007 Lincoln MKZ one night about 3 years ago (after having the car since we factory ordered and picked it up 11/06). We were driving home late one night at highway speed, when a deer suddenly vaulted out in front of us. Slammed on the brakes, ABS activated and we stopped about 5 feet short of the deer. Began driving again and noticed the soft pedal immediately upon needing to normally brake a short time later.

 

Got home that night. The next day, I checked, and noticed I could eliminate the peal softness by starting the car and pumping the pedal 10-20 times, but only for a short time. Maybe a few days driving. Fluid had been changed previously, level was fine, brake pads were good, etc., so we learned to live with it. About a year ago, the problem became permanent. No amount of pedal pumping would cure it, even temporarily. So again, we learned to live with it.

 

Then Lincoln/Ford notified us late last year of the ABS recall and the parts being available ~late 1st quarter of 2020. Then Covid-19 hit, so now we await the parts being available.

 

I hope your Dealer made an error and your car will qualify for the recall. If not, sometimes recalls are expanded and hopefully yours will then qualify. Be nice if you do not need to put the money out of your pocket.

 

Keep us updated and good luck.

[DerekH]

Thanks for the replies and information. Sorry for the delays in replying. It hasn't been a high priority for me lately. Like many, we are working from home, and my wife can't drive at the moment due to an injury, so being down a vehicle isn't an issue. I agree it is driveable once you are used to the different pedal feel. I do have the vehicle inspection coming due end of August, so I will be looking into it in case the shop makes a fuss about it.

 

I do have all of the paperwork from the previous repairs. I didn't know that could possibly be reimbursed. I'll look into it.

 

[brief intermission]

 

After doing some Googling, I found this article (https://www.carcomplaints.com/news/2012/safety-recall-reimbursed-money.shtml). It looks like I had to submit all of this within 10 days of the recall notice, so I may have missed out on this. That is good to know for next time.

[bbf2530]

12 minutes ago, DerekH said:

Thanks for the replies and information. Sorry for the delays in replying. It hasn't been a high priority for me lately. Like many, we are working from home, and my wife can't drive at the moment due to an injury, so being down a vehicle isn't an issue. I agree it is driveable once you are used to the different pedal feel. I do have the vehicle inspection coming due end of August, so I will be looking into it in case the shop makes a fuss about it.

 

I do have all of the paperwork from the previous repairs. I didn't know that could possibly be reimbursed. I'll look into it.

 

[brief intermission]

 

After doing some Googling, I found this article (https://www.carcomplaints.com/news/2012/safety-recall-reimbursed-money.shtml). It looks like I had to submit all of this within 10 days of the recall notice, so I may have missed out on this. That is good to know for next time.

 

Hi Derek. Considering the fact that Lincoln/Ford still do not have the necessary recall parts available in Dealerships yet, I would recommend you still file for reimbursement.

 

Besides...when did the 10 day clock start for you? Who is to say when you actually received the recall notice? Perhaps you never received the recall notice? ?

 

Let us know how you make out and good luck.

[DerekH]

Coming down to the wire, I called my local Ford dealer one last time and asked if they had the parts for the recall. They told me they're now showing 2020 Q4 for the parts.

 

My only option was to get my car inspected since it expires at the end of this month (State of Texas). They told me it failed due to the amount of brake pedal travel. This is my local mechanic that I trust. I asked him what my options were and discussed the recall. He said he can't see any way around the requirement, and I would need to have it fixed to pass.

 

I called the Ford dealer back and told them my situation. They said all they can do is to fix it, I'll have to pay for it, and I "should" be able to get reimbursed once the parts come out.

 

So $780 later, I have my car inspected and a new OEM part that will probably fail again. 

[bbf2530]

5 hours ago, DerekH said:

Coming down to the wire, I called my local Ford dealer one last time and asked if they had the parts for the recall. They told me they're now showing 2020 Q4 for the parts.

 

My only option was to get my car inspected since it expires at the end of this month (State of Texas). They told me it failed due to the amount of brake pedal travel. This is my local mechanic that I trust. I asked him what my options were and discussed the recall. He said he can't see any way around the requirement, and I would need to have it fixed to pass.

 

I called the Ford dealer back and told them my situation. They said all they can do is to fix it, I'll have to pay for it, and I "should" be able to get reimbursed once the parts come out.

 

So $780 later, I have my car inspected and a new OEM part that will probably fail again. 

 

 

Hi Derek. This is my educated opinion: Jeez...your local mechanic knows what the issue is and that it is not a dangerous one. The only issue is increased brake pedal travel, with no loss of actual braking power or ABS capability. He should have passed you.

 

Did that local shop perform the repair and make the money? If yes, in the future I would trust them just a bit less, if it were my car. Again, they should have passed you. The vehicles brakes work just fine, except for some increased brake pedal travel.

 

Please don't take my advice/opinion the wrong way. I completely understand that you are the one there and you had to make a decision.

 

Hopefully you can be reimbursed by Ford when the parts finally do come in (I am waiting too). Good luck.

[Btravelen]

We just acquired an '08 Fusion SE and I'm aware there was a pending recall on it. Thanks for the info.?

[bflohr]

The Poway California dealership told me that I had two choices

 

Pay $1,300, plus another 600 for rear pads and I might get reimbursed. 

or Wait until some time in the 1st quarter of 2021.

 

They also wanted to charge me $150 to diagnose the know issue. I got them to wave the $150. 

 

No way am I going to put 2k into a car that is worth 3k wholesale trade in. It is parked until 2021. Break pedal goes almost to the floor. With fixed brakes, I could probably get 4 - 5 k selling to private party, but can't sell it to a private party (law suite risk is too high).

   

Edited October 21, 2020 by bflohr
was not done

[bbf2530]

1 hour ago, bflohr said:

The Poway California dealership told me that I had two choices

 

Pay $1,300, plus another 600 for rear pads and I might get reimbursed. 

or Wait until some time in the 1st quarter of 2021.

 

They also wanted to charge me $150 to diagnose the know issue. I got them to wave the $150. 

 

No way am I going to put 2k into a car that is worth 3k wholesale trade in. It is parked until 2021. Break pedal goes almost to the floor. With fixed brakes, I could probably get 4 - 5 k selling to private party, but can't sell it to a private party (law suite risk is too high).

   

 

Hi bflohr. You don't provide much information as to what the specific problem is, according to the Dealership, with the brakes on your car.

 

I am also waiting on the ABS recall parts to become available. So what is the Dealer saying they will do for $1,300? They can not perform anything having to do with the recall, so what do they plan to do, put in the same defective parts that are being recalled? You would be paying $1,300 just to get the same, defective parts re-installed. That makes no sense. And $600 for rear pads? You can get a full front/rear brake job with rotors, pads etc for $600 or less than that.

 

Moving forward, I would be wary of the advice you get form this Dealership.

 

And you will not be reimbursed for "rear pads". That is a wear item and to my knowledge is not covered under the ABS recall. If you need rear pads or rotors, that is a regular maintenance item and should be taken care of as any owner normally would.

 

The brake pedal should not "go almost to the floor'. So in the meantime, while you wait for the recall parts to become available, check to be sure your brake fluid is filled to the proper level.

 

Let us know how you make out and good luck,

[DerekH]

On 8/24/2020 at 2:28 PM, bbf2530 said:

 

 

Hi Derek. This is my educated opinion: Jeez...your local mechanic knows what the issue is and that it is not a dangerous one. The only issue is increased brake pedal travel, with no loss of actual braking power or ABS capability. He should have passed you.

 

Did that local shop perform the repair and make the money? If yes, in the future I would trust them just a bit less, if it were my car. Again, they should have passed you. The vehicles brakes work just fine, except for some increased brake pedal travel.

 

Please don't take my advice/opinion the wrong way. I completely understand that you are the one there and you had to make a decision.

 

Hopefully you can be reimbursed by Ford when the parts finally do come in (I am waiting too). Good luck.

 

So the reason they gave for failing inspection is the line item for brake pedal reserve, and it has to have two inches of travel left when the brake pedal is pressed. They tried bleeding the brakes, which has helped in the past with mixed results, but they could not improve on the brake pedal travel.

 

I got a new recall letter in the mail last Friday (23 OCT) updating the release date to 2021 Q1. I didn't see much else new in this letter.

[mort]

I'm following this thread with bated breath! I had the ABS & traction warnings and very low pedal. My car isn't in the recall group. (2010 Fusion hybrid) The regeneration is a little funny too.

I drove with those warnings for several weeks. I ordered a junk yard HCU and a pressure bottle to bleed the brakes. I was going to replace the HCU & use the Forscan - OBDII to do an ABS bleed. However, before I got to it I took a little trip to Yosemite. I live in Los Angeles where we have set a new record of 192 consecutive days where Downtown L.A. recorded a high temperature of at least 70 degrees. So it was a bit of a change to get the car below freezing for a few nights. The morning after the first cold night the ABS & traction control warnings didn't come on. I've been back in L.A. for a month and the problem has not come back. If the problem does come back I'm going to get some dry ice and pack the HCU.

 

-mort

[nanookvd]

I'll be purchasing a second 2009 Mercury Milan (I4) for my youngest son (My middle son purchased my first 2009 Milan and is still running strong at 160k) and am getting back on this thread.  Both vehicles are affected by the recall.

 

I called the dealer a couple weeks ago to get an update and they've been advised that the parts will be available Q1 of 2021.  The dealer will replace the ABS unit and replace the DOT3 fluid with DOT4 fluid and replace the cap on the reservoir.  Apparently the plating on the valves inside the original ABS unit reacted with the DOT3 fluid causing sticking. 

 

I'm sure Ford and supplier are dragging this out as long as possible to minimize the numbers of vehicles that need to be repaired.  Hoping the 2021 Q1 is firm.

[DerekH]

Got a letter in the mail today from Ford that they now have parts for the recall, and I should call my dealer to set up a service appointment to check the HCU and replace it if it is faulty. At a minimum, they will replace the brake fluid with DOT 4. Not much new from the previous letters. Page 3 does have info on getting reimbursed for previous repairs. I know we talked about that previously in the thread. I'll just send them all in, and the worst they can say is no.

 

My dealer's service dept. is already closed for the day, so I will give them a call tomorrow.

[bbf2530]

1 hour ago, DerekH said:

Got a letter in the mail today from Ford that they now have parts for the recall, and I should call my dealer to set up a service appointment to check the HCU and replace it if it is faulty. At a minimum, they will replace the brake fluid with DOT 4. Not much new from the previous letters. Page 3 does have info on getting reimbursed for previous repairs. I know we talked about that previously in the thread. I'll just send them all in, and the worst they can say is no.

 

My dealer's service dept. is already closed for the day, so I will give them a call tomorrow.

 

Hi Derek. My 2007 MKZ is in for the brake recall as we speak. That, along with the passenger side airbag recall and the recent drivers side airbag recall.

 

Not so short story: I made the appointment for the passenger airbag and brake recall. Brought it in two weeks ago (got a loaner). After 1 day, they called to tell me the work was finished. I was surprised, asked what was done for the brake recall. They told me they replaced the DOT 3 fluid with DOT 4 fluid and new reservoir cap, as per first part of the recall procedure.  I expressed concern that the HCU was not replaced. The Service Manager said it passed the Lincoln required test with only the fluid replacement. i asked him if he test drove it, he said no he had not, but the tech did as part of the recall procedure. I expressed my skepticism and told him I will come to pick it up and see.

 

I got there, turned in the loaner, got keys to my car went out to car, started it, pressed brake pedal, and pedal feel and travel were worse than when I brought it to them.

Went back in and directly to Service Manager. Explained it feels worse than before. He expressed surprise. I asked him to come out to car. He did, started it, pressed pedal and immediately began apologizing that the car never should have been released to me in that condition and he did not feel safe letting me leave with it. They gave me back the loaner and have now had my car since Thursday last week. In the meantime, i received the letter about the drivers side airbag recall, so they are also seeing if they can get the parts for that recall, and get it all finished at once.

 

I called Wednesday for an update and they told me they were waiting for the new HCU and airbag components. I am in no hurry, since my wife is happy with her 2019 MKZ loaner. Only a 2.0T AWD, not a 3.0T AWD like my 2018, but she doesn't know the difference and is happy, so I am too.

 

Hope you can get yours sorted out soon. Keep us updated and good luck.

 

 

[drolds1]

4 hours ago, bbf2530 said:

 

 Only a 2.0T AWD, not a 3.0T AWD like my 2018, but she doesn't know the difference and is happy, so I am too.

LOL.  My wife would notice.  But then, I have a picture of her helping me put slicks on my car at the dragstrip , ca. 1970. She married me anyway?

[DerekH]

So this is an old topic, but I'm posting my experience with it for anyone still out there and finding this.

 

I finally got my recall completed on August 23, 2021 (amazing it's been that long ago when I went back to find the date). I haven't been driving it much with working from home, etc. I had written off the recall reimbursement after reading some of the other comments on here and the fine print about X days after receiving the recall, etc.

 

I am fortunate to have a great Service Advisor at my local Ford dealer, and he recommended I bring my paperwork in when I picked up my car, and he would see what he could do. I brought in my paperwork for my three repairs when I picked up my car, and he made photocopies for me to keep while he would send the originals in for the reimbursement. I didn't hear anything for a week, so I called back, and he said he would look into it. Another week goes by, same thing. I had decided to just give up on it and wrote it off. Got a call today (November 9, 2021) to come pick up my check reimbursing me for the three repairs. 

 

I had been waiting for a resolution to my experience, and I am glad I can finally post now. Hope this helps someone else out!