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Pre-Collision Assist Not Available


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Hello all,

i just bought a new 2019 Ford Fusion Se the other day. At around the 90 mile mark I started running into an issue. It came with the pop up that pre-collision assist was not available. I took it into the dealer they are working on it. The computer said that the cruise control was not working. They required the cruise control and grounded it. The error message is still coming up. I was wondering if anyone had the same issue and what the remedy was. My dealership submitted an inquiry to Ford Tech. I’m just frustrated because it’s a brand new car and there shouldn’t be anything wrong with it. 

D1284B85-DD88-428B-8FBC-492CF906DCE3.jpeg

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  • 8 months later...
3 hours ago, SerboCanada said:

2017 Fusion Energi, put on the snows and ALL of the Driving & Parking Aid service lights came on, lost ABS, Traction Control & Hill Assist. Wow, haven't got a clue what to even look for

 

Hi Serbo. First, who installed the snow tires? If you paid a shop to perform the work, I would return and have them check the car over to see what they may have accidentally disconnected/damaged etc.

 

Also, did you replace all four tires with snow tires? All the same size?

 

Next...is there a chance (hopefully) that your 2017 Fusion is still within the 3 year/36,000 mile New Car Warranty? If yes, make an appointment to have the problem properly diagnosed and corrected.

 

Another possibility: How old is the battery? If it is the original factory battery, it may be a good idea to replace it. Modern cars are heavily electronic/electrically dependent, and a weak/failing battery can cause a multitude of electrical gremlins.

 

Last...although it is too late now, in the future it would be better to begin your own new thread, instead of piggybacking onto the thread of someone else that is actually about a different problem.

 

Keep us updated and good luck.

 

 

Edited by bbf2530
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  • 1 month later...

I just bought a 2019 Fusion also it is doing this. I could really use some help here cause I love this car, I have never been a Ford man but this sure has changed that. I paid cash for this car and am now broke but the safety feature is killing me. I don't want to have my car messed up. please help 

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So for me it was a wiring harness that was getting pinched. I’m not sure exactly where but they were able to figure it out. It was covered under warranty. I’m almost 19000 miles in on it and it still drives like the day I got it back in April. I’m sorry I wasn’t of too much help, if you take it to an authorized Ford dealer they should be able to fix it. 

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9 hours ago, MTLEADER said:

I just bought a 2019 Fusion also it is doing this. I could really use some help here cause I love this car, I have never been a Ford man but this sure has changed that. I paid cash for this car and am now broke but the safety feature is killing me. I don't want to have my car messed up. please help 

 

Hi MT. Your 2019 Fusion has a 3 year/36,000 mile New Car Warranty. Is it still within those limitations? If yes, the best course of action is to make a service appointment at your Dealership, and let the problem be properly diagnosed and corrected.

 

Let us know how you make out and good luck.

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The warranty covers to a new owner ? I'm not the one who bought it new. I got it from a used car lot, so is it transferred over to the next owner ? Also does anyone have a picture of the bracket of the sensor that is behind the drivers side fog light ? Mine is bent and if I cant have ford replace it I'm going to have to straighten

it out and try to fix this myself tell I can get the cash to have ford do it.

 

Edited by MTLEADER
Forgot to ask a question
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8 hours ago, MTLEADER said:

The warranty covers to a new owner ? I'm not the one who bought it new. I got it from a used car lot, so is it transferred over to the next owner ? Also does anyone have a picture of the bracket of the sensor that is behind the drivers side fog light ? Mine is bent and if I cant have ford replace it I'm going to have to straighten

it out and try to fix this myself tell I can get the cash to have ford do it.

 


The warranty applies to all owners.

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12 hours ago, MTLEADER said:

The warranty covers to a new owner ? I'm not the one who bought it new. I got it from a used car lot, so is it transferred over to the next owner ? Also does anyone have a picture of the bracket of the sensor that is behind the drivers side fog light ? Mine is bent and if I cant have ford replace it I'm going to have to straighten

it out and try to fix this myself tell I can get the cash to have ford do it.

 

 

Hi MT. As akirby stated, your vehicle is covered under the factory warranty whether purchased new or used. Both the 3 year/36,000 mile and the 5 year/60,000 mile Powertrain Warranties are connected to the vehicle, not the owner.

 

A "bent bracket"? How did it get bent? If in an accident or other non factory defect issue, it would not be covered under warranty, unless you have a friendly and understanding Dealership. But it never hurts to try.

 

Let us know how you make out and good luck.

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Welcome, MTLEADER.  You've gotten sound advice above:

Quote

If you're buying or selling a vehicle that still has the balance or remainder of a car manufacturer's new car warranty, very little is required in terms of transferring the warranty to the buyer. All car manufacturers maintain national databases that associate warranty information with the VIN number of the vehicle in question.

 

When a vehicle is sold or otherwise transferred, the manufacturer warranty follows the vehicle and not the owner. For example, if you purchase a two-year-old vehicle that has 20,000 miles on the odometer, the manufacturer's warranty is still valid for another year or 16,000 miles, in most cases. If the manufacturer offers a longer warranty, the balance of the remainder automatically transfers to the new owner after the sale of the vehicle.

It would have been nice had the dealer who sold you the car advised you of this.  In fact, it's a selling point.  That said, I strongly suggest that you register as the new owner on the Ford owner website.  This way, any communications from Ford, such as service specials, recall information, etc. will reach you.  There's a wealth of information there as well that will help you understand the various features your car has to offer.  Good luck with new Fusion.

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