Helixal Posted November 17, 2020 Share Posted November 17, 2020 I have a 10 month old 2020 fusion SE with black cloth interior. The shelf behind the rear seats under the rear window has a covering that is shredding . If you run your hand over this material it will be covered with fibers. If you press down on it it will compress and deform. Does any one else have this problem? What is Ford doing to fix this problem? thanks, Al 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted November 17, 2020 Share Posted November 17, 2020 (edited) 7 minutes ago, Helixal said: I have a 10 month old 2020 fusion SE with black cloth interior. The shelf behind the rear seats under the rear window has a covering that is shredding . If you run your hand over this material it will be covered with fibers. If you press down on it it will compress and deform. Does any one else have this problem? What is Ford doing to fix this problem? thanks, Al Hi Al. You have a new 2020 Fusion with a 3 year/36,000 mile New Car Warranty. You need to make a service appointment and have the Service Department at your Dealership diagnose and repair whatever the problem is. What Ford will do is repair or replace it (assuming it did not happen due to owner caused damage or negligence, of course). But they can not do anything until you bring your car in. Let us know how you make out and good luck. Edited November 17, 2020 by bbf2530 1 Quote Link to comment Share on other sites More sharing options...
Helixal Posted November 17, 2020 Author Share Posted November 17, 2020 I’m aware of the warranty. But am seeking answers to my questions. thank you 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted November 17, 2020 Share Posted November 17, 2020 2 hours ago, Helixal said: I’m aware of the warranty. But am seeking answers to my questions. thank you Hi Al. First, keep in mind we are all here to voluntarily help others, so please be polite. Next, these were your questions: Question- Does any one else have this problem? Answer- Has it ever happened? Perhaps. However, it is not a problem that has been mentioned here much, if ever. If for some reason you doubt that information, you are free to use the "Search" box, which is located towards the top right of this page, to search and look for yourself. Question- What is Ford doing to fix this problem? Answer- It is not a common problem. So what Ford will do to fix this problem is the same thing they will do with any problem: Once you make a service appointment to bring it in when you have time, Ford will diagnose and repair/replace it. There are no other particular "answers to your questions", other than what was previously stated. Ford will take care of it under warranty when you bring your car in to have it looked at. If another Ford Fusion Forum member has more information to add, I am sure they will jump in. Those are the answers. You're welcome. 0 Quote Link to comment Share on other sites More sharing options...
Helixal Posted November 17, 2020 Author Share Posted November 17, 2020 There was nothing impolite about my post. I even thanked you for your reply. So please hold off on the criticism when it is not warranted. I am simply seeking the experiences of other fusion owners. This doesn't seem to be a one off problem and other 2020 fusion owners might have had the same problem. The disintegration of a material in so short a period is at best a serious problem. 1 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted November 18, 2020 Share Posted November 18, 2020 (edited) 2 hours ago, Helixal said: There was nothing impolite about my post. I even thanked you for your reply. So please hold off on the criticism when it is not warranted. I am simply seeking the experiences of other fusion owners. This doesn't seem to be a one off problem and other 2020 fusion owners might have had the same problem. The disintegration of a material in so short a period is at best a serious problem. Hmmm...okay. Then we will consider that water under the bridge and start over. I completely understand what you are seeking. And neither of my previous replies stop any other member from replying if they want to. And you are getting the experience you are seeking. Been here 14 years. The material in the 2020 is no different in quality than in the previous ~7 years of the second generation Fusion. And it has not been a common, or even noticeable issue. Things happen. A bad batch of material can sometimes get through inspection. It is not a common issue. The warranty is there to take care of a "serious problem" like this. That is what the Forum is here for. However, yours is essentially the first complaint (or one of extremely, extremely few) of this kind in this or any other Ford Fusion/Lincoln MKZ forum I am a part of. As explained above, if you do a search for phrases similar to "Rear package shelf" as I did, you will see if anyone has had that issue here. But in the end, it will not matter if you are the only one who has ever had the problem, or you are one of 1,000 other owners that had the problem. You will still need to bring your car in for service and the Dealer will take care of it under warranty, unless it is due to owner caused damage or negligence (i.e. your cat rides back there on the package shelf?). And the reality is, it does not matter if yours is the first Fusion it ever happened to, or you have stories to tell the Service Writer about 1,000 other online Fusion owners with the same problem. You don't need corroboration. The Dealer will simply want to fix your car. And your car is the only car that matters...right? If another 2020 owner has the issue, I am sure they will jump in to help you. You are certainly free to wait for someone to possibly say they had a problem like yours, they took it to the Dealer and had it taken care of under warranty. That will be the recommendation by anyone who knows about automobiles. However, I was sincerely trying to save you the wait, by letting you know it is not a common issue at all and the best course of action would be to take make a service appointment, where it will then be taken care of. Again, my reply does not stop or discourage other Forum members from jumping in with their own experiences/opinions. You are still free to wait for others to let you know about their experiences. Good luck with your search and let us know how you make out with the Dealer. Edited November 18, 2020 by bbf2530 0 Quote Link to comment Share on other sites More sharing options...
Helixal Posted November 18, 2020 Author Share Posted November 18, 2020 Thank you for your extensive reply. And I agree other forum members should feel free to jump in. Al 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted November 18, 2020 Share Posted November 18, 2020 (edited) 10 hours ago, Helixal said: Thank you for your extensive reply. And I agree other forum members should feel free to jump in. Al Hi Al. LOL...You're very welcome. ? And other forum members will certainly jump in to help if they can. We have a great group of people here who are always willing to help. Good luck. Edited November 18, 2020 by bbf2530 0 Quote Link to comment Share on other sites More sharing options...
Waldo Posted November 19, 2020 Share Posted November 19, 2020 Just keep in mind that Ford didn't make all that many 2020 Fusions and a large portion of those that they did make went to fleets and rental car companies. So the number of actual 2020 Fusion owners out there who are enthusiastic enough or have already encountered problems for which they are seeking help and thus joining Internet forums is going to be very small. So you might be waiting a while for your answers. 0 Quote Link to comment Share on other sites More sharing options...
Helixal Posted November 20, 2020 Author Share Posted November 20, 2020 Thanks Waldo. So far seems like a great car. Too bad so few sales. 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted November 20, 2020 Share Posted November 20, 2020 38 minutes ago, Helixal said: Thanks Waldo. So far seems like a great car. Too bad so few sales. Hi AL. Just some information for those who are not yet aware: The reason there were lower sales (still ~100,000) on what was a very good selling vehicle for Ford, is because Ford has discontinued the Fusion, along with all other "cars", except the Mustang. So no more Ford Fusion, Taurus, Focus etc. And no more Lincoln MKZ and Continental. Going forward, Ford/Lincoln is only manufacturing/selling CUV's, SUV's and trucks. And moving towards electric vehicle platforms. Personally, I think eliminating "cars" was/is a bad decision, and hope they will reverse it in the next few years. Otherwise, I believe it will come back to bite them when the CUV/SUV craze cools down. Good luck. 1 Quote Link to comment Share on other sites More sharing options...
Helixal Posted November 20, 2020 Author Share Posted November 20, 2020 I agree. Fusion was the number three selling sedan in the u s. Discontinuing doesn’t make sense. They even put a lot of upgrades in the 2020. 1 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted November 20, 2020 Share Posted November 20, 2020 19 minutes ago, Helixal said: I agree. Fusion was the number three selling sedan in the u s. Discontinuing doesn’t make sense. They even put a lot of upgrades in the 2020. True, it was a good seller but there's more money to be made with CUVs/SUVs. I just watched a 5-minute interview with the president of Lincoln, Joy Falotico. It was all about CUVs/SUVs and electrification. When she was asked if they thought there should be sedans in the lineup, she just kind of blew that off. 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted November 20, 2020 Share Posted November 20, 2020 1 hour ago, Helixal said: I agree. Fusion was the number three selling sedan in the u s. Discontinuing doesn’t make sense. They even put a lot of upgrades in the 2020. Makes perfect sense if you consider the midsized sedan market is crowded, shrinking and most premium buyers had switched to crossovers. Sales without profit is meaningless. Fusion and MKZ, specifically, were replaced with Bronco Sport and Maverick in the same factory which have almost no direct competition and will bring in significantly more profit using the same resources. Same for Bronco and Ranger replacing Focus at MAP. 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted November 20, 2020 Share Posted November 20, 2020 All I have to say about the elimination of cars by Lincoln/Ford is... And then... 1 Quote Link to comment Share on other sites More sharing options...
Mark Keys Posted March 11, 2021 Share Posted March 11, 2021 Did you ever get this fixed and if so what was the cause or was it just a defect as I just discovered I have the same exact problem and was curious what is causing it. 1 Quote Link to comment Share on other sites More sharing options...
Mark Keys Posted March 11, 2021 Share Posted March 11, 2021 Did you ever find out what was the cause of this? I have the same problem. On 11/17/2020 at 6:39 PM, Helixal said: There was nothing impolite about my post. I even thanked you for your reply. So please hold off on the criticism when it is not warranted. I am simply seeking the experiences of other fusion owners. This doesn't seem to be a one off problem and other 2020 fusion owners might have had the same problem. The disintegration of a material in so short a period is at best a serious problem. 1 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted March 11, 2021 Share Posted March 11, 2021 13 minutes ago, Mark Keys said: Did you ever get this fixed and if so what was the cause or was it just a defect as I just discovered I have the same exact problem and was curious what is causing it. Hi MK. As far as we know, 2 owners here on the Ford Fusion Forum (you would be the third) have had this complaint, and neither came back with any further information or resolution. The best course of action is to make a service appointment, show it to the Service Writer and let Ford take care of it under warranty. Out of curiosity, do you have a cat, dog etc, that rides in your car with you? Let us know how you make out and good luck. 0 Quote Link to comment Share on other sites More sharing options...
Helixal Posted March 12, 2021 Author Share Posted March 12, 2021 Sorry for the late reply. I took the car to a Ford dealer and they had to order the part. It came in in a couple of days but the dealer did not notify me. so after a while I called him and he found the part in the parts dept. I think the cause of the problem was sun hitting the surface and disintegrating the material. where the sun did not hit it seemed to be ok. It took about an hour for the replacement. As a side note I called the parts department before going in and they gave me the part number which I gave to to service dept. They told me that the price of the part was $550. No I did not misplace the decimal point. That's the price of a piece of cardboard with some fuzz on top. Cost to Ford couldn't be more than a couple of bucks.. By the way my own dealer told me that had to send the car out to get it fixed. So I took the car to another dealer. If you want a chuckle, when you take the car in, ask the dealer to run his hand over the surface - it will be totally black. Al 0 Quote Link to comment Share on other sites More sharing options...
Mark Keys Posted March 14, 2021 Share Posted March 14, 2021 On 3/11/2021 at 4:35 PM, bbf2530 said: Hi MK. As far as we know, 2 owners here on the Ford Fusion Forum (you would be the third) have had this complaint, and neither came back with any further information or resolution. The best course of action is to make a service appointment, show it to the Service Writer and let Ford take care of it under warranty. Out of curiosity, do you have a cat, dog etc, that rides in your car with you? Let us know how you make out and good luck. I don't have any pets and I have already made an appointment to get it replaced. I was curious about what could be the cause so I don't ruin the replacement. I bought this car used on 01/30/2021 and I suspected the detailer used some type of detergent to clean the interior that the rear deck does not agree with( it was previously a rental car), but I still have the manufacturer's warranty so I hope they cover it. 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted March 15, 2021 Share Posted March 15, 2021 4 hours ago, Mark Keys said: I don't have any pets and I have already made an appointment to get it replaced. I was curious about what could be the cause so I don't ruin the replacement. I bought this car used on 01/30/2021 and I suspected the detailer used some type of detergent to clean the interior that the rear deck does not agree with( it was previously a rental car), but I still have the manufacturer's warranty so I hope they cover it. Hi MK. Since it has only been reported by three members here, I don't believe anyone has been able to come to a consensus on the cause. In my opinion, it would seem the most likely cause is simply a batch of defective material that escaped quality control and got into a limited a number of vehicles. Of course, your guess is as good as mine or anyone's. And yours being a former rental car, god knows what someone may have shoved up on that shelf. Let your Dealer fix it under warranty and only use a proper automotive glass cleaner on your rear window. It's not like it is a food tray, so I don't see the need for anything other than light vacuuming back there. No need to use a detergent to clean the package shelf. Let us know how you make out and good luck. 1 Quote Link to comment Share on other sites More sharing options...
ABRAAR Posted March 15, 2021 Share Posted March 15, 2021 @Helixal you are rude to @bbf2530 , you owe an apology to him, he was so cool and answering all your questions. Please learn some public civilization. 1 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted March 15, 2021 Share Posted March 15, 2021 (edited) 9 hours ago, ABRAAR said: @Helixal you are rude to @bbf2530 , you owe an apology to him, he was so cool and answering all your questions. Please learn some public civilization. Hi ABRAAR. I think all is well now and we have all moved on. However, thank you for the kind words and coming to my defense. Good luck. Edited March 15, 2021 by bbf2530 0 Quote Link to comment Share on other sites More sharing options...
Bolt Posted April 3, 2021 Share Posted April 3, 2021 EXACT same thing on my 2020 Fusion. Carpet Completely disintegrates when it’s touched. Behind the rear seats under back window. This is not from a Pet or from detergents. I don’t have a pet and this area doesn’t get cleaned. It’s just defective. Bringing it in to dealer. 1 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted April 4, 2021 Share Posted April 4, 2021 (edited) On 4/3/2021 at 5:01 PM, Bolt said: EXACT same thing on my 2020 Fusion. Carpet Completely disintegrates when it’s touched. Behind the rear seats under back window. This is not from a Pet or from detergents. I don’t have a pet and this area doesn’t get cleaned. It’s just defective. Bringing it in to dealer. Hi Bolt. Good, because bringing it to the Dealer for proper diagnosis and repair is the smartest thing to do. Let us know who you make out and good luck. Edited May 7, 2021 by bbf2530 0 Quote Link to comment Share on other sites More sharing options...
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