Navigation software 1.20 update

[Helixal]

I just tried to download the 1.20 version of navigation.  The update was complementary.  After a short while I noticed the download was not working.  When I retried to download ford now wanted to charge me $40.  Anyone had this experience or suggestions on how to get the download to which we are entitled?

 

helixal

[sleepysam22]

You should have received an email in case you need to re download it. Let me warn you all. I spend 3 hours with technical support and followed instructions EXACTLY as indicated. When I go to download I get the error of LST_ERR05 which shows that the license file that you also download has to be placed in the sync my ride folder on the usb. Did this exactly as instructed and still get the error. The tech support agent feels there may be a bug in the software as they were getting calls about this error. They have escalated my case to determine the cause. They confirmed all the files downloaded on my computer including the license file. 
I asked the tech if they knew the exact version of the nav maps and nobody at ford has a clue what this version is. I suspect the issue is the version is 2.20 that was delivered in a recent sync update and that this is why it won’t download but the tech could not confirm this. 
 I then went to my local ford dealer and asked if I could look at a 2021 escape and explorer with nav and they both show version 2-20. 
 

  If anyone has any luck with this issue please advise. Thanks so much 

 

[sleepysam22]

Hello again,

just got a call from ford tech support and was advised that they forgot to add 1 of the files and sent me a new update order. I downloaded it and I am now in the process of installing it in my fusion. So far all is good. Ford advised it could take and hour to a hour in a half to install. Once I receive a successful update I will advise on what the version number indicates. Thanks all

[bbf2530]

Hi sleepy. Once Lincoln/Ford get the SYNC 3 NAV update website glitches corrected, the newest NAV map update is version NA 2 20 for SYNC 3.4 equipped vehicles.

 

It is version NA 1 20 for SYNC 3.0 equipped vehicles.

 

Either way, it includes road updates, point of interest updates etc, through the 1st quarter 2021.

 

Good luck.

Edited September 2, 2021 by bbf2530

[sleepysam22]

Thank you so much bbf. Before all this started I had sync 3.4 with 2.20 maps. Fords website should have never allowed me to redownload a update if it was 2.20.

 

   This is going to cause major headaches and lost time for people who don’t understand this. This is the number 1 reason these forums are so important. I appreciate your knowledge on this and saved me from making more phone calls to clueless agents. Take care

 

 

[bbf2530]

9 minutes ago, sleepysam22 said:

Thank you so much bbf. Before all this started I had sync 3.4 with 2.20 maps. Fords website should have never allowed me to redownload a update if it was 2.20.

 

   This is going to cause major headaches and lost time for people who don’t understand this. This is the number 1 reason these forums are so important. I appreciate your knowledge on this and saved me from making more phone calls to clueless agents. Take care

 

 

 

Hi sleepy. You are very welcome.  The SYNC 3 update website has now been updated to show that the current version being offered is "NA 1 20" (or NA 2 20 for SYNC 3.4).

 

Just out of curiosity: How long have you owned your 2020 Fusion? Is it possible your Fusion updated SYNC, and therefore also the NAV maps version, via WiFi very recently? Or did you update SYNC via USB recently?

 

Either way, yes, Ford/Lincoln need to make the SYNC 3 NAV maps website much clearer for owners.

 

Good luck.

[sleepysam22]

My 2-20 maps came in with a sync update that I downloaded with a usb. There is now also a sync update build 21194 that is supposed to address issues with android auto. 

[alcohenusa]

If you downloaded maps on 9/1, you most likely got the wrong map file and that is probably why the license file did not work.  They were providing the correct license file, but giving the 119 maps.  They corrected the map download late yesterday/early today.

 

Also, the 21194 update for Sync 3.4 fixes issues with Sirius and Travel Link intermittently not working.

[Helixal]

Hi all.

 

This is really a cumbersome process.  The discussion here has raised some questions.  When I bought my 2020 fusion it had sync 3.4 and v 118 installed. I downloaded an update in March and installed it a few weeks ago during a long road trip.  The installation took 90 minutes.  That update was v 119.  I waited for this trip since I thought it was absurd to let the car idle for an extended period.  The new update is v 120 according to the web site.  Seems to make sense.  So what is v 220? In January 2021 my dealer updated my sync 3.4 software.  Hasn’t been updated since.

 

I called the nav people this morning and was told, as sleepysam said, that I should have gotten an email to use for re downloading the software.  Anyway the nice lady said she would resend the email.  

 

At this time I will wait to see what sleepysam has to say since he is way ahead.  Also anyone who is successful in installing the update,  please let us know.

 

I was going to ask, but sleepysam(seems to be wide awake) and Al Cohen noted that the latest update to sync 3.4 is build 21194.

 

Also if anyone knows how to update the nav software without idling the engine for 90 minutes, please let us know.

 

Thanks everyone,

 

helixal

[bbf2530]

On 9/2/2021 at 9:59 PM, Helixal said:

Hi all.

 

This is really a cumbersome process.  The discussion here has raised some questions.  When I bought my 2020 fusion it had sync 3.4 and v 118 installed. I downloaded an update in March and installed it a few weeks ago during a long road trip.  The installation took 90 minutes.  That update was v 119.  I waited for this trip since I thought it was absurd to let the car idle for an extended period.  The new update is v 120 according to the web site.  Seems to make sense.  So what is v 220? In January 2021 my dealer updated my sync 3.4 software.  Hasn’t been updated since.

 

I called the nav people this morning and was told, as sleepysam said, that I should have gotten an email to use for re downloading the software.  Anyway the nice lady said she would resend the email.  

 

At this time I will wait to see what sleepysam has to say since he is way ahead.  Also anyone who is successful in installing the update,  please let us know.

 

I was going to ask, but sleepysam(seems to be wide awake) and Al Cohen noted that the latest update to sync 3.4 is build 21194.

 

Also if anyone knows how to update the nav software without idling the engine for 90 minutes, please let us know.

 

Thanks everyone,

 

helixal

 

Hi Helixal. I'll answer what I can. First...If you have SYNC 3.4, your new NAV map version will be "NA 2 20".

"NA 1 20" is for SYNC 3.0 equipped vehicles. (EDIT- This has now changed to NA 2 20, as per member "alcohenusa's" post further below). Both versions will include map, road, POI updates etc. as of 1st quarter 2021.

 

Next...No, you can not perform SYNC and/or NAV updates (via USB) without the engine running. The engine must be running.  However, at most, SYNC updates take about 1 hour. NA 1 19 took my MKZ about 55 minutes, not sure why your installation was 90 minutes. And some are much shorter. The best choice is to do what you did (and I do)...just perform the update next time you have a longer drive planned. Besides, these updates are nothing breathtakingly spectacular that can not be waited for.

 

The only way to perform updates with the engine off is via WiFi. For that, you need to be able to park your vehicle where you have a strong WiFi network connection. And obviously, the updates can only be downloaded while the vehicle is parked and connected to the WiFi network, and/or for up to 30 minutes after the engine is turned off. After 30 minutes, the SYNC system and any downloading shuts down until the next time the vehicle is started.

 

Let us know how you make out and good luck. 

Edited September 4, 2021 by bbf2530

[alcohenusa]

10 hours ago, bbf2530 said:

 

The latest Sync for 3.4 eligible vehicles is 21194 and 220 maps.  If you have a good wifi signal at home, you should be able to update to 21194 and the latest maps over the wifi.  Be aware that the wifi process is slow and can take a long time (sometimes days)  to get all the files for a particular update.  The vehicle does not need to be running for wifi updates to work.

 

Wifi updates for my 2020 Ranger with 3.4 work as described above.  Though, wifi updates have never worked for my 2018 Fusion that cannot go beyond Sync 3.0.

 

I personally prefer USB updates so I can control the process.

Edited September 3, 2021 by alcohenusa

[alcohenusa]

This map update is providing NA 220.  I know the web site says it is 120, but it is really 220, even for Sync 3.0 vehicles.

Edited September 3, 2021 by alcohenusa

[Multitask]

I'm sure it would be nice if Ford/Lincoln would give you an approximation of how long it will take... for those that don't want to idle.... go for a long drive.... 

[Helixal]

Does anyone yet have a successful update of nav software?

 

Can the 2020 fusion accommodate a usb 3 stick?

 

does sync 3.4 need to be updated prior to the latest nav update ( my sync  is build 20282) ?

 

can sync be updated by usb?  I’ve only seen wi fi instructions. If so where do I go for a usb update? And is it faster?

 

for a sync WiFi update I believe the engine does not need to be running.  The ignition will shut down after 30 minutes.  Is that enough time  for a sync 3.4  wi fi update?  If not what do we do?  

.

pardon for all the questions but Ford has not made it easy

 

al

 

 

 

[alcohenusa]

1 hour ago, Helixal said:

Does anyone yet have a successful update of nav software?

 

Can the 2020 fusion accommodate a usb 3 stick?

 

does sync 3.4 need to be updated prior to the latest nav update ( my sync  is build 20282) ?

 

can sync be updated by usb?  I’ve only seen wi fi instructions. If so where do I go for a usb update? And is it faster?

 

for a sync WiFi update I believe the engine does not need to be running.  The ignition will shut down after 30 minutes.  Is that enough time  for a sync 3.4  wi fi update?  If not what do we do?  

.

pardon for all the questions but Ford has not made it easy

 

al

 

 

 

I have successfully installed the NA 2 20 update on my 2018 Fusion and a friend’s 2019 F250, both with Sync 3.0.  Used a 3.0 USB so yours should work, though some users report having issues with some 3.0 USB sticks.  My 2020 Ranger updated to NA 2 20 over wifi a while back.

 

I would update to the latest 3.4 (21194) and then do the maps if you don’t already have 2 20.  Each update via USB could take as long as an hour (+/-) with the engine running. Be sure to disable auto engine shutoff in vehicle settings if you do them while letting it idle.  If you downloaded the maps on the first day (9/1),  you need to re-download to get the correct map files.

 

You can download Sync updates here: https://help.ford.com/update-sync

Be sure to follow the instructions carefully and ignore the initial messages to remove the USB and cycle the vehicle.  Always wait for the update complete message that stays on the screen and the system no longer restarts on its own.

 

For wifi, if the update does not finish before the car shuts down in the background it will pick up where it left off next time it is powered up.  The map updates can take days to get all the files downloaded.

 

I personally prefer to do the USB updates so I have some control of what is happening.

 

 

Edited September 6, 2021 by alcohenusa

[bbf2530]

15 hours ago, Helixal said:

Does anyone yet have a successful update of nav software?

 

Can the 2020 fusion accommodate a usb 3 stick?

 

does sync 3.4 need to be updated prior to the latest nav update ( my sync  is build 20282) ?

 

can sync be updated by usb?  I’ve only seen wi fi instructions. If so where do I go for a usb update? And is it faster?

 

for a sync WiFi update I believe the engine does not need to be running.  The ignition will shut down after 30 minutes.  Is that enough time  for a sync 3.4  wi fi update?  If not what do we do?  

.

pardon for all the questions but Ford has not made it easy

 

al

 

 

 

 

Hi Helixal. Most I what I am now posting will be reiterating the information alcohenusa offered above, but here goes:

 

- Yes, you can use a USB 3 stick, but SYNC is sometimes picky about certain USB sticks, so hopefully Ford/Lincoln has corrected that little glitch and yours will be okay.

 

- It is normally not required that SYNC be updated to the latest version (unless you get a message that it needs to be). However, it would be a good idea to do it anyway.

 

- Yes, SYNC can be updated via USB. You can find and download available updates for Ford vehicles here: https://help.ford.com/update-sync/

And for Lincoln vehicles here: https://help.lincoln.com/update-sync/

 

- The engine must be kept running for USB updates. This is explained in the SYNC update instructions which you will see on the SYNC 3 update websites listed above.

 

Feel free to ask any other questions you may have and good luck.

 

 

 

 

 

 

[Helixal]

Here is a follow up:

I downloaded the sync update to a usb 2 stick and installed it while driving. It took 29 minutes.  I just plugged the usb drive in the left socket on the car and it took off.  I did not touch it until it said to remove the usb.  Seemed to be successful.

 

After the update, while in audio, playing an fm station I noticed that the name of the composer and title of the work were not displayed.  It seems to me they were displayed prior to the update.  (?)

 

Helixal

 

 

 

[bbf2530]

10 hours ago, Helixal said:

Here is a follow up:

I downloaded the sync update to a usb 2 stick and installed it while driving. It took 29 minutes.  I just plugged the usb drive in the left socket on the car and it took off.  I did not touch it until it said to remove the usb.  Seemed to be successful.

 

After the update, while in audio, playing an fm station I noticed that the name of the composer and title of the work were not displayed.  It seems to me they were displayed prior to the update.  (?)

 

Helixal

 

 

 

 

Hi Helixal. Was this a SYNC system or a NAV maps update? If it was a SYNC system update, which SYNC version is now displayed in your MKZ's SYNC settings? Is it displaying the correct update version? If it is, you have the correct and updated version and all is well.

 

If it was a NAV maps update,, which version of NAV maps is now displayed? NA 2 20 (or NA 1 20)? If it is, you have the correct and updated version and all is well.

 

However, either way, if your vehicle is not displaying the correct, updated version number: SYNC and NAV map updates can (and usually do) give false "Installation complete" messages. Removing the USB too soon will abort the install. While  leaving it in will lead to the installation continuing within a minute or two, further reboots, more "Installation Complete" messages, and eventually a completed installation. Therefore,  we always advise leaving the USB stick in for at least another 10 minutes after any "Installation Complete" messages appear, to make sure it is not a false completion message, and to ensure the installation is actually complete.

 

As far as the RDA (?) data not being displayed: It can sometimes take a minute for RDA data to display, so perhaps you did not give it enough time? Also, did you try more than one station? In addition, if this was a NAV maps update, ...A Navigation system update should not normally affect SYNC/radio display performance at all.

Only blind Internet guessing at this point.

 

Get back to us with which SYNC or NAV maps version is now installed, and we can go from there.

 

Good luck.

 

 

Edited September 11, 2021 by bbf2530

[Helixal]

Bbf,

 

this is was not a nav update.  This was just the sync update.  I recall a message saying update complete.  I didn’t do anything at that point.  A minute or two later I got the message to remove the usb.  About 5 minutes later I did remove the usb. The nav is still 1.19 and the sync shows 21194 on the software versions screen.

 

I wonder if you are getting the info in your car that I’m missing ie name of the artist/composer and title of the work when the audio display is selected.  My display shows Only the station call letters and frequency. Ie  105.9 and WQXR.  This is the same for all stations.

 

Anyone else who has completed the sync 21194 update let us know how your screen is displaying the selection information.  Also let us know even if you have an older build version. 

 

Al

Edited September 12, 2021 by Helixal

[bbf2530]

13 hours ago, Helixal said:

Bbf,

 

this is was not a nav update.  This was just the sync update.  I recall a message saying update complete.  I didn’t do anything at that point.  A minute or two later I got the message to remove the usb.  About 5 minutes later I did remove the usb. The nav is still 1.19 and the sync shows 21194 on the software versions screen.

 

I wonder if you are getting the info in your car that I’m missing ie name of the artist/composer and title of the work when the audio display is selected.  My display shows Only the station call letters and frequency. Ie  105.9 and WQXR.  This is the same for all stations.

 

Anyone else who has completed the sync 21194 update let us know how your screen is displaying the selection information.  Also let us know even if you have an older build version. 

 

Al

 

Hi Al. Yes, my MKZ still displays RDA info. However, my MKZ has SYNC 3.0, not 3.4, so my up-to-date SYNC version is different than yours.

 

Is "SYNC 21194" the correct, updated version, as per the SYNC 3 update website? If you go back to the SYNC 3 update website and input your VIN, what does it tell you?

[alcohenusa]

Hi Helixal.

The radio text works fine in my 2020 Ranger with 3.4.21194 which is the latest for Sync 3.4.

 

Check your radio settings to be sure the text function is turned on.  Even if on, you might try toggling it off and on.  With the FM radio active go to Sync settings , then radio and the setting should be there.  If that dies not fix it, then you may need to do a master reset.  If you decide to do a master reset, then I would do the Nav update tp 220 first.

Edited September 12, 2021 by alcohenusa

[Helixal]

Yes it shows 21194 for my 2020 fusion with sync 3.4.  

 

I think we need to hear from others.

 

perhaps Ford left out the RDS (radio data system) info either intentionally or in error.

 

Perhaps my update was flawed,  although I haven’t noticed any other erratic behavior.

 

i wonder, does ford monitor this forum?  If so, they should speak up.

 

Thanks,

Al

 

[bbf2530]

32 minutes ago, Helixal said:

Yes it shows 21194 for my 2020 fusion with sync 3.4.  

 

I think we need to hear from others.

 

perhaps Ford left out the RDS (radio data system) info either intentionally or in error.

 

Perhaps my update was flawed,  although I haven’t noticed any other erratic behavior.

 

i wonder, does ford monitor this forum?  If so, they should speak up.

 

Thanks,

Al

 

 

Hi Al. Ford does not "monitor this forum". It is an owner/enthusiast forum.

 

As per "alcohenusa's reply, since his RDS displays work fine, it would seem to be an issue with your particular vehicle, not a matter of "Ford left out the RDS...". 

You can try the Master Reset that alcohenusa recommended.  If that does not help, then try reinstalling the update, in case there was an error during downloading. Or alternately, set up a service appointment at your convenience.

 

I will assume the reason you were not answering the questions I was actually asking is because you do not understand the reason I was asking very particular questions. Therefore, I will certainly leave it to "alcohenusa" (whose reply answered my questions) and others to help you.

 

Good luck.

Edited September 12, 2021 by bbf2530

[Helixal]

 Bff,

gosh I thought I did answer your question about the correct update for my vin

Edited September 12, 2021 by Helixal

[bbf2530]

1 minute ago, Helixal said:

 Bff,

gosh I thought I did answer your question about the correct update for my viv

 

Hi Al. Not really, but that is okay. Maybe my question was a bit unclear. But again, that is okay.

 

I was specifically asking/trying to find out if 21194 was the latest version according to the SYNC update website, not just if it was what is in your vehicle, in order to see if the install had actually been successful. Now alcohhenusa verified it is. 

 

After alcohenusa's reply that his RDS display works fine, bottom line is that it seems to be an issue with your particular install and/or vehicle. Even if another owner has had the same issue, it seems the 21194 update works fine for some.

 

If a reset or reinstall does not work, I would recommend making a service appointment.

 

Let us know how you make out and good luck.