4g Upgrade kit - program 21B09

[Multitask]

16 hours ago, Der Ehrbar said:

I would have to disagree with Multitask on this not being a Ford problem. I have a 2020 Ford Fusion Energi manufactured in July 2020. I'm pretty sure that Ford knew that 3G would become obsolete in 2022. They had discontinued using the 3G in most of there vehicles back in 2017. I've had my Energi for only 15 months and only have 11,000 miles on it. My dealer was charging $700 for the 4G upgrade. I found this Ford memo online. If anyone is feeling burned like myself, I think we might have enough for a class action suit.  I found  this article in Motor Trend from March 2018, with this quote from then CEO Jim Hackett. He said "...invest in strategic areas including driver assist technologies, standard 4G LTE by the end of 2019, and over-the-air updates." I'm quite sure they knew.

 

 

It is ok if you disagree... maybe Ford/Lincoln new it was coming... but it is still not their fault that ATT (and eventually everyone else) has dropped 3G

 

For those that have 3g modems in a 2019 or later machine, I feel for you. that is just wrong, but then maybe ford put them in to make it cheaper... or had a few left over and dropped them in  hard to say.

 

I have the 4g modem, but also have not enable the wifi feature for it... never will

I just have to know that in 4 plus years, I will not be able to use 4g... but by then it might not matter.

[skipfrary]

I have a 2019 Ford Fusion Energi Titanium which was also a Ford CPO. I have four years left on my promotion and my car is still under original warranty. I used to use the My Ford app but it has been decommissioned and sends me to the Ford Pass app where my 3 other Fords are. After entering my VIN, it tells me that I have an electric Ford and need to use the decommissioned My Ford app. This is quite a fiasco. I used to be able to check my charge level, see if charging is completed, lock and unlock doors and start the vehicle among other things. I bought the vehicle from Ford with all those services. Ford needs to update my modem. Whatever deal Ford made with AT&T is between them. Ford needs to honor its deal with me.

[bbf2530]

12 hours ago, skipfrary said:

I have a 2019 Ford Fusion Energi Titanium which was also a Ford CPO. I have four years left on my promotion and my car is still under original warranty. I used to use the My Ford app but it has been decommissioned and sends me to the Ford Pass app where my 3 other Fords are. After entering my VIN, it tells me that I have an electric Ford and need to use the decommissioned My Ford app. This is quite a fiasco. I used to be able to check my charge level, see if charging is completed, lock and unlock doors and start the vehicle among other things. I bought the vehicle from Ford with all those services. Ford needs to update my modem. Whatever deal Ford made with AT&T is between them. Ford needs to honor its deal with me.

 

Hi skip. I understand your frustration. Unfortunately, this is not a Ford or AT&T issue. It is a cell phone provider/carrier issue. All phone carriers are discontinuing 3G cell signals. And no auto manufacturer, cell phone manufacturer, computer manufacturer etc. etc. is responsible for replacing these 3G modems. They did not fail, they are now obsolete. So they are not covered by warranties.

 

In fact, this type of situation is specifically addressed in our Owner Warranty Guides. So they are "...honoring its deal with..." you.

 

From the our Owner Warranty Guide we are all given when we purchase our vehicles new (and still applies when purchasing used... in the "WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?" section:

"SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs for certain damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:
• system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by:
• abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
• computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
• the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)"

 

This is the same for all auto manufacturers. No mainstream auto manufacturer to this date (that we know of) are replacing 3G modems for free. And most are not even covering labor and programming, as Ford is in many cases.

 

So bottom line: This is not a Ford issue. It is the same for all manufacturers, and even worse with some. Therefore, our options are to call Ford Customer Service and plead our case. Some may be able to negotiate a better deal, or get some other kind of compensation.

 

However, just as you can not expect a cell phone manufacturer to replace our 3G cell phones for free, we can not expect Ford or any other auto manufacturer to replace the 3G modem in our vehicles for free. 

 

I don't expect to change anyone's mind, but it is the reality of the situation. And for those who will say "I will never buy another Ford (or whatever) because of this"? They better plan on riding a bicycle, because few if any manufacturers are replacing their 3G modems for free.

 

Good luck.

[Locutus]

23 hours ago, bbf2530 said:

I don't expect to change anyone's mind, but it is the reality of the situation. And for those who will say "I will never buy another Ford (or whatever) because of this"? They better plan on riding a bicycle, because few if any manufacturers are replacing their 3G modems for free.

 

Good luck.

 

Yes.  But the other manufacturers already built their recent models with 4G modems.  So, their customers don't need to do anything or pay for anything.  The same is true for Ford vehicles except for the Energi.  Ford wasn't ready for 4G in the Energi model because Ford did not have FordPass ready for the Energi and MyFord Mobile requires 3G.  So, they shipped them with the 3G modems and kept them on MyFord Mobile.  All other recent Ford models have 4G modems.  In fact, the other recent Fusion models do as well.  Not having FordPass ready and thus not having 4G ready is not an AT&T problem.  It's a Ford problem.  Asking a customer who only recently purchased a vehicle, which is still under warranty to re-pay for something they already paid for, is wrong.  In addition to that, Ford didn't even notify many Energi customers that MyFord Mobile is going away until three weeks ago.  And now its already turned off.  Both of these are very good reason to stop buying Fords.

 

BTW, I have a 2020 Fusion Energi now.   I used to have a 2014 Energi.  When the 2G to 3G transition occurred, Ford covered the upgraded to 3G free of charge.  In addition, they gave notice well in advance of any service interruptions.  Good for Ford back then.

Edited March 2, 2022 by Locutus

[bbf2530]

On 3/2/2022 at 11:56 AM, Locutus said:

 

Yes.  But the other manufacturers already built their recent models with 4G modems.  So, their customers don't need to do anything or pay for anything.  The same is true for Ford vehicles except for the Energi.  Ford wasn't ready for 4G in the Energi model because Ford did not have FordPass ready for the Energi and MyFord Mobile requires 3G.  So, they shipped them with the 3G modems and kept them on MyFord Mobile.  All other recent Ford models have 4G modems.  In fact, the other recent Fusion models do as well.  Not having FordPass ready and thus not having 4G ready is not an AT&T problem.  It's a Ford problem.  Asking a customer who only recently purchased a vehicle, which is still under warranty to re-pay for something they already paid for, is wrong.  In addition to that, Ford didn't even notify many Energi customers that MyFord Mobile is going away until three weeks ago.  And now its already turned off.  Both of these are very good reason to stop buying Fords.

 

BTW, I have a 2020 Fusion Energi now.   I used to have a 2014 Energi.  When the 2G to 3G transition occurred, Ford covered the upgraded to 3G free of charge.  In addition, they gave notice well in advance of any service interruptions.  Good for Ford back then.

 

Hi Locutus and welcome to the Ford Fusion Forum. The Ford Fusion Forum was down for several days for maintenance and updating, so I could not reply until now.

 

There are no "Buts...". As I already stated, it is not a Ford or AT&T problem, no matter what anyone may feel. All cell carriers are eliminating 3G signal service.

In addition, you are incorrect, and there are other manufacturers who were still recently installing 3G modems in their vehicles. Including vehicles still within the original warranty periods now (like your 2020 Energi). And they are not replacing the 3G modems for free, or even assisting with labor costs, as Ford is. 

 

And as I also stated, those of us who understand this issue do not expect to change anyone's mind. Debates like this between us are a waste of time. You and I do not make the decisions.\

 

And if you decide to stop buying Fords, that is your right.

 

I have a 4G modem in my Lincoln MKZ. At some point, cell carriers will eliminate 4G service and I will not expect Lincoln to upgrade my 4G modem to a 5G (or 6G?) modem for free.

 

I posted the warranty contract in my previous reply and that is the answer, no matter how much we discuss it or disagree with it. You can contact Ford Customer Relations and see if they will do anything for you. 

 

Let us know how you make out and good luck.

Edited March 9, 2022 by bbf2530

[Locutus]

13 minutes ago, bbf2530 said:

 

Hi Locutus. The Ford Fusion Forum was down for several days for maintenance and updating, so I could not reply.

 

There are no "Buts...". As I already stated, it is not a Ford or AT&T problem, no matter what anyone may feel. All cell carriers are eliminating 3G signal service. And as I also stated, those of us who understand this issue do not expect to change anyone's mind. Debates like this between us are a waste of time. You and I do not make the decisions. And if you decide to stop buying Fords, that is your right.

 

I have a 4G modem in my Lincoln MKZ. At some point, cell carriers will eliminate 4G service and I will not expect Lincoln to upgrade my 4G modem to a 5G (or 6G?) modem for free.

 

I posted the warranty contract in my previous reply and that is the answer, no matter how much we discuss it or disagree with it. You can contact Ford Customer Relations and see if they will do anything for you. 

 

Let us know how you make out and good luck.

My 2020 Ford Fusion was upgraded with the new modem today.   Even after the upgrade, there are functions from MyFord Mobile that do not exist or do not work with FordPass on the Energi models.  Again, Ford made the decision several years ago not to include the Fusion Energis in FordPass.  All other Fusion models had FordPass and 4G modems.  This has been the case for several years.  After all, thats why the bulletin only mentions the Fusion Energis and none of the other Fusion models.  The decision to not include the Fusion Energi models into FordPass and continue building with 3G modems while all the rest of the Fusion models were, was 100% a Ford decision and thus is their fault.

Edited March 9, 2022 by Locutus

[bbf2530]

15 minutes ago, Locutus said:

My 2020 Ford Fusion was upgraded with the new modem today.   Even after the upgrade, there are functions from MyFord Mobile that do not exist or do not work with FordPass on the Energi models.  Again, Ford made the decision several years ago not to include the Fusion Energis in FordPass.  All other Fusion models had FordPass and 4G modems.  This has been the case for several years.  After all, thats why the bulletin only mentions the Fusion Energis and none of the other Fusion models.  The decision to not include the Fusion Energi models into FordPass and continue building with 3G modems while all the rest of the Fusion models were, was 100% a Ford decision and thus is their fault.

 

Hi locutus. Again, we can debate this until the cows come home and it will serve no purpose. Whether we agree or disagree, we don't make the decisions.

 

However, I am happy to hear your modem was upgraded.

 

Good luck.

Edited March 9, 2022 by bbf2530

[Locutus]

1 minute ago, bbf2530 said:

 

Hi locutus. Again, we can debate this until the cows come home and it will serve no purpose. Whether we agree or disagree, we don't make the decisions.

 

However, I am happy to her your modem was upgraded.

 

Good luck.

I do appreciate the help you have given. And I'm happy that I was able to get the upgrade.  I also hope it eventually works.

 

I spoke with Ford at length about this issue.  In 2017, Ford started building all connected Fusion models except the Energi with 4G modems.  The Energi variant of the Fusion did not receive a 4G modem because Ford engineers had issues to work out migrating all of the features from MyFord Mobile to FordPass.  After four model years, they still did not update FordPass to support the Energis.  Had Ford updated FordPass to include the Energis, this problem would not have occurred and most of us wouldn't even know or even care to know that cell carries are shutting down their 3g networks.  Ford only recently updated the FordPass software to support the Energis and even now, it doesn't have full support of all features.  I understand its not Fords fault that 3G is being shut down.  But, this is the history of what has occurred. Ford had four years to work thought this.

[bbf2530]

18 minutes ago, Locutus said:

I do appreciate the help you have given. And I'm happy that I was able to get the upgrade.  I also hope it eventually works.

 

I spoke with Ford at length about this issue.  In 2017, Ford started building all connected Fusion models except the Energi with 4G modems.  The Energi variant of the Fusion did not receive a 4G modem because Ford engineers had issues to work out migrating all of the features from MyFord Mobile to FordPass.  After four model years, they still did not update FordPass to support the Energis.  Had Ford updated FordPass to include the Energis, this problem would not have occurred and most of us wouldn't even know or even care to know that cell carries are shutting down their 3g networks.  Ford only recently updated the FordPass software to support the Energis and even now, it doesn't have full support of all features.  I understand its not Fords fault that 3G is being shut down.  But, this is the history of what has occurred. Ford had four years to work thought this.

 

Hi Locutus. You are welcome.

 

For full disclosure, I was previously aware of the entire 3G-4G history/issue you outlined above.

 

I also hope it works for you.

 

Keep us updated and good luck.

[JayT]

I have a 2019 Fusion Titanium and just lost my connectivity couple of weeks ago. My Ford at 15K mile, is not 3 years old yet. I really think, Ford Motor Co. should honor its commitment to it's customers and upgrade free of charge. As a result of this software issue, my Ford is not operating as it was sold to perform any more, and I'm not happy about that. I may be comparing apples with oranges here but would we settle for say; our automobile's gas gauge stop working due to an onboard software issue? Or on that note, many other mishaps we could name.

I regard the communication between the key phoebe and car as an important marketing feature for a car and the manufacturer, Ford in this instance, should not expect it's car owners to pay for the cost of upgrade, or alternatively, run your Ford without it from now on.

If we all write a short note to Ford Motor Co. and express our feelings toward this matter, maybe -hopefully- Ford would come up with a solution supporting it's loyal Ford owners. Thank you all

Edited March 12, 2022 by JayT
Some corrections

[Multitask]

Just a reminder, Ford / Lincoln , etc... do not owe you anything....  You purchased the vehicle as is...

IF they choose to do anything about this, it is on their dime.

 

I'm sure they would rather you just purchase something that is with in your means.

 

and remember, those with the 4G modems, that will get discontinued once 5G becomes the default.  etc etc etc...

[Locutus]

The following press release ended up not being true for the Energi variant.  And, they didn't just stiff the Energi customers by installing the 3g modem instead of the 4g modem.  Some of the co-pilot 360 features, such as Active Park Assist, were removed from the Energi models.

 

https://media.ford.com/content/fordmedia/fna/us/en/news/2018/03/20/sleeker-smarter-2019-ford-fusion.html

 

"Fusion SE and above models now include a standard embedded 4G LTE modem providing Wi-Fi for up to 10 devices. Furthermore, SYNC 3 with the Ford+Alexa app offers access to Alexa skills, like adding items to a shopping list or playing music. New Waze compatibility will help drivers avoid troublesome traffic spots. Commands and functionality for Ford+Alexa and Waze may vary depending on smartphone and required software."

Edited March 24, 2022 by Locutus

[SlaV77]

Hello, I have a request, can anyone check with Forscan what software you have in TCU after updating on the Ford website from 3g to 4g?
You need to connect the car to the computer, scan (1) Then switch to the Configuration tab (2) and read the configuration of the TCU module (3) I'm interested in calibration and strategy. If you could take a picture like I did and send it to me please.

[Lukeduke]

I have the same problem like you guys. I got a 2017 Cmax and did the upgrade well car was rusted to shit so dealer bought it back but never gave me money for the modem. Now i got a 2019 Ford Fusion last friday and says i got to pay for the part and the install. In my books this is wrong anyone know anything that could help me deal with this.

[bbf2530]

20 hours ago, Lukeduke said:

I have the same problem like you guys. I got a 2017 Cmax and did the upgrade well car was rusted to shit so dealer bought it back but never gave me money for the modem. Now i got a 2019 Ford Fusion last friday and says i got to pay for the part and the install. In my books this is wrong anyone know anything that could help me deal with this.

 

Hi Luke and welcome to the Ford Fusion Forum. I may be a bit confused as to how long and when you purchased the 2017 C-Max. If I read your post correctly, you owned a 2017 C-Max, and replaced the 3G modem, then later sold the C-Max or traded it in. Then you purchased a 2019 Fusion last Friday and it also has a 3G modem and you will need to replace it if you want to use FordPass/FordConnect.

 

Concerning the 4G modem in the C-Max...I am not sure what money you expected to get for the new modem in the C-Max, other than whatever you sold the C-Max for. You should have negotiated that as part of the sale.

 

Concerning replacing the modem in the 2019 Fusion...If your 2019 Fusion is covered under the 3G-4G modem program (not sure if used vehicle sales are at all, check with Ford), Ford will pay for the labor to replace the modem, and you will need to pay for the 4G modem kit. That is the program, and there is not much you can do about it other than contact Ford Customer Relations and see if they will make an exception for you. 

 

Contact Ford Customer Relations and let us know how you make out.

 

Good luck.

Edited April 16, 2022 by bbf2530

[Multitask]

Companies replace, or discontinue items all the time... does not mean they are obligated to tell you or do anything about it when something has been discontinued. (in this case the 3G modems)

 

There are a LOT of companies that have upgraded the items to the most modern technologies... IF they choose to allow you to keep what you have because it still works is up to them.

 

when wireless went from 802.11 a to b to c to etc.... I did not see you or anyone bitching about that... you just went out and bought what was needed to allow you to keep up.

 

 

[skipfrary]

I often wonder if some people on this forum are agents of  the Ford Motor Company. As wireless technology was improving, Ford also changed with the times and installed 4G modems in their 2019 line up with the exception of one of their top of the line sedans, the Fusion Energi Titanium. When I bought mine from a Ford Dealer, it was an in house executive car with only 9,000 miles on it. They also provided me with 5 years of wireless service to unlock my doors, start my car, view my car’ s battery charge level and view when my next oil change is due. That feature is only viewable using the modem and is not displayable on the in car displays. Not only can I not view these items anymore, Ford is telling me that I am not even eligible to buy a modem because I do not qualify because I bought my car used from a Ford Dealer. I had no idea that buying this “demo” from a Ford Dealer, that had been previously titled as a new vehicle to the Dealer would affect my rights. So now, I was sold the car with five years of this service that allows me to view the cars location, unlock the doors and start the car and check on when the oil change is due, among many other things, I can’t use the service that I was sold and am now being told that I can’t even buy the modem to upgrade the service. This isn’t right. We need to keep voicing our displeasure with Ford’s choice to keep installing sub standard modems in our particular top level vehicles. We paid more for these premium vehicles than others paid for base model vehicles that had the 4G modems. No where was it disclosed that these vehicles were shipped with a less current modem because Ford’s tech people couldn’t update our premium software package to work with the 4G modems. Keep voicing your frustrations. Someone from Ford or a class action attorney will finally side with us and allow us to utilize the services that we paid for.

[Multitask]

I can tell you I have nothing to do with Ford or Lincoln in any way.

 

Show me proof that you paid for the service you are referring to?  As I understand it , Ford Pass, or Lincoln Way are free additions for you to use without a cost (unlike Toyota)

So the modem that is present in most modern vehicles is there if you choose to use it.

 

I'm sure I would be upset when my 4G modem no longer can connect, because ATT decided to terminate the 4G network in favor of 5G (or what ever they will call it), but not Lincoln or Ford, but rather ATT.

 

My Mac that was made back in 2004, still runs (although very slow) and will not connect to my WiFi anymore as it is not supported anymore.  But I'm not going to call Apple and tell them they owe me anything for it.... after all progress happends.

So get over it!!  ?

[Locutus]

1 hour ago, Multitask said:

I can tell you I have nothing to do with Ford or Lincoln in any way.

 

Show me proof that you paid for the service you are referring to?  As I understand it , Ford Pass, or Lincoln Way are free additions for you to use without a cost (unlike Toyota)

So the modem that is present in most modern vehicles is there if you choose to use it.

 

I'm sure I would be upset when my 4G modem no longer can connect, because ATT decided to terminate the 4G network in favor of 5G (or what ever they will call it), but not Lincoln or Ford, but rather ATT.

 

My Mac that was made back in 2004, still runs (although very slow) and will not connect to my WiFi anymore as it is not supported anymore.  But I'm not going to call Apple and tell them they owe me anything for it.... after all progress happends.

So get over it!!  ?

The problem with your argument is the remote functions of my 2014, 2017, and 2020 FFE's were specifically listed as part of the feature set and part of what I paid for when I purchased these vehicles.  These features were listed in advertisements, brochures, press releases, the product listing, and even the purchase documents including the window sticker.  The remote features of the car is one of the main reasons I purchased the vehicles.  And, its not just about the remote features.  For those of us with the plug-ins, all of the settings for managing the charging of the vehicle are gone without the connectivity.  These are primary functions of the vehicle.  By your argument, one or two years down the road Ford could decide to "discontinue" the steering wheel and Ford customers would be out of luck and Ford would have no responsiblity.

 

Ford went thought the same issue when I had my 2014 FFE when AT&T dropped their even older cellular network.  When that occurred, Ford gave a notice well in advance and also paid for the upgrade.  In the current case with my 2020 FFE, the only notice Ford provided was in the MyFord Mobile app two weeks before the product was discontinued.

 

In addition, this isn't AT&T's fault.  This is Ford's fault.  Ford knew the life expectancy of the 3G network way back in 2017.  Thats why they started building connected vehicles with 4G modems as far back as 2017.  Unfortunately, Ford had a problem supporting the unique features of their plug-ins in the FordPass Connect application.  Because of this, Ford continued to ship the plug-in variants with 3G modems.  And, after four model years, they only worked out these problems within the last couple of months.

 

For me, I am now happy,  An escalation phone call and email to Ford's customer relationship team and they provided the upgrade.

Edited April 19, 2022 by Locutus

[Multitask]

ATT knew it as well... just like they know that 4G will go away and 5G will take over.... they all know... I'm sure they hope that you will just purchase something in line with what you want.

 

Ford/Lincoln probably figured it would be cheaper in the long run to just put the devices in , and when that service goes away just deal with it at the time... in this case from what I've read, they are not going to spend as much money as they did in the past.

There was a service that Amazon provided that if I wanted to , they would deliver the box to my car.  No extra cost.  Never did use it (sorta like when they will put it in your garage).

When they decided not to offer that service anymore, Amazon gave me a garage door opener for free.  Even though I never used the service, it was a nice gesture on their part.  Probably to keep me as a customer.

I still have the garage door opener, don't won a garage so I will not use it.  Maybe I will sell it.  ?

 

Teslas have the feature, why did you not buy one of those ?  OH Wait, ATT shutting down the 3G network affects them too... 

[Locutus]

12 minutes ago, Multitask said:

ATT knew it as well... just like they know that 4G will go away and 5G will take over.... they all know... I'm sure they hope that you will just purchase something in line with what you want.

 

Ford/Lincoln probably figured it would be cheaper in the long run to just put the devices in , and when that service goes away just deal with it at the time... in this case from what I've read, they are not going to spend as much money as they did in the past.

There was a service that Amazon provided that if I wanted to , they would deliver the box to my car.  No extra cost.  Never did use it (sorta like when they will put it in your garage).

When they decided not to offer that service anymore, Amazon gave me a garage door opener for free.  Even though I never used the service, it was a nice gesture on their part.  Probably to keep me as a customer.

I still have the garage door opener, don't won a garage so I will not use it.  Maybe I will sell it.  ?

 

Teslas have the feature, why did you not buy one of those ?  OH Wait, ATT shutting down the 3G network affects them too... 

I didn't buy the Tesla because I like the Fusion (and the Ford is less expensive).  AT&T shutting down affects a lot of customers on a lot of stuff, not just cars. But, thats not the point anyway.  The point is, Ford and Tesla already implemented fixes well in advance of the shutdown. But Ford ignored their plug-in customers and those customers need the functionality the most.   And because of this, Ford plug-in customers lost functionality they paid for and lost functionality required to charge their vehicles.  With Tesla and others, that did not happen.  I just purchased my Ford a year ago.  Ford should have never shipped my vehicle with a 3G modem.  Ford had plenty of time to integrate their plug-ins into FordPass Connect instead of rushing to fix it now.  You mention Tesla, yes Tesla had the issue too.  But only for vehicles purchased before 2015.  Not for vehicles that are only a year old.

Edited April 19, 2022 by Locutus

[Multitask]

True.. if they knew a 3g modem was not what they wanted in the more recent vehicles they should not have done it... but they did.

Features that you expect to be there are not or will not be soon.

As has been said, maybe a class action suit is needed... but I know it has to be worded very well.

 

I've been part of a few, and what you get in the end is not what you expected.

 

Apple was part of one (or many) and I think I got 2 bucks from them (or could have if I went forward) most people don't bother because it is YEAR later when a desision is made.  I was part of one for Epson, almost 10 year later it was resolved and they offered an ink cart for something I did not have anymore.

THat being said, if a Class Action Suit is started, it might be years before a decision is made, and you might not even have that vehicle anymore. Nor will you care of they will replace a 3G modem when 8G is out.  ?

[Lukeduke]

On 4/16/2022 at 7:26 PM, bbf2530 said:

 

Hi Luke and welcome to the Ford Fusion Forum. I may be a bit confused as to how long and when you purchased the 2017 C-Max. If I read your post correctly, you owned a 2017 C-Max, and replaced the 3G modem, then later sold the C-Max or traded it in. Then you purchased a 2019 Fusion last Friday and it also has a 3G modem and you will need to replace it if you want to use FordPass/FordConnect.

 

Concerning the 4G modem in the C-Max...I am not sure what money you expected to get for the new modem in the C-Max, other than whatever you sold the C-Max for. You should have negotiated that as part of the sale.

 

Concerning replacing the modem in the 2019 Fusion...If your 2019 Fusion is covered under the 3G-4G modem program (not sure if used vehicle sales are at all, check with Ford), Ford will pay for the labor to replace the modem, and you will need to pay for the 4G modem kit. That is the program, and there is not much you can do about it other than contact Ford Customer Relations and see if they will make an exception for you. 

 

Contact Ford Customer Relations and let us know how you make out.

 

Good luck.

 Its not anymore so its $830.00 out of pocket for it i dont have that kind of miney also i have the bumpert to bumper its a faulting part so it should be compplete free for the install and upgrade. Also the dealer bought back cmax but wouldnt give me pay me back for the modem saying it was my lost. And i also contcted the BBB about this because not happy with the service at ford and they are not getting back to me have 5 case numbers and nothing getting done. I think Ford should give people more time for people to do the upgrade or give it to us for free under the warranty that we are paying for.

[bbf2530]

On 4/19/2022 at 6:36 PM, Lukeduke said:

 Its not anymore so its $830.00 out of pocket for it i dont have that kind of miney also i have the bumpert to bumper its a faulting part so it should be compplete free for the install and upgrade. Also the dealer bought back cmax but wouldnt give me pay me back for the modem saying it was my lost. And i also contcted the BBB about this because not happy with the service at ford and they are not getting back to me have 5 case numbers and nothing getting done. I think Ford should give people more time for people to do the upgrade or give it to us for free under the warranty that we are paying for.

 

Hi Luke. This is all covered in the earlier, first page of this thread and other 3G-4G threads here, as to why it is not "covered' under warranty. It is also explained as to why/how items and issues like this are not covered under the New Vehicle Warranty agreement, etc. etc.

The very short story is: This is not a "failure" or a defective part which Ford provided. This is a case of the cell phone signal carriers eliminating 3G signal service. And the car manufacturers have no control over it. 

As an example: If FM radios in our vehicle were suddenly obsolete because the radio stations will send out FM signals on a new wavelength/band that our current radios are incapable of carrying, the automakers would not be expected to give us all free radio upgrades. That is the explanation, whether we like it or not.

 

As far as what happened with your Dealer and the C-Max: I am very sorry your Dealer treated you that way. But Ford has absolutely no control over a used vehicle purchase, so you will need to rely on the BBB. And their power to do anything is essentially limited to strongly worded letters to the Dealership and giving the Dealership a proper BBB rating. 

 

In the end, it does not matter what somewhat circuitous logic others use to explain why they "think"  and/or " feel" that the modem replacement should be covered. Right now, it is not.

 

Let us know how things work out and good luck.

Edited April 21, 2022 by bbf2530

[Multitask]

It is amazing how big of a deal this has become... I see this on a lot of other forums

 

If the modem was defective, and your vehicle was under a warranty that covered that, then it would be replaced.  BUT , it is NOT defective, but rather no longer has a 3G signal to use as ATT has shut that down.  So not the fault of Ford/Lincoln

 

I have seen many say they got a new phone when the upgrade happens, I say GREAT .... but Ford/Lincoln decided not to do that.  They did say for some vehicles they would cover the cost of labor (which tends to cost more)

 

I'm surprised that no one has attempted getting a 4G modem from a wreck.... I'm assuming there is more to it than just a swap.

Edited April 20, 2022 by Multitask