2010 Fusion Sport 3.5L AWD

[apbioteach]

Here was the fix on the invoice.

 

verifie vibration 300 RPMS neutralized engine and trans mounts and exhaust then found air filter box loose missing one rubber mount replaced bracket then found resonator causing noise and vibration replaced and retest ok.

 

parts...

 

FMC AE5Z 9647 A NSTK Bracket

FMC AE5Z 9F763 B NSTK resonator ASY

[totalvoice]

Just purchased by Fusion Sport 3.5l AWD in December 2009. I noticed the rumble but never thought it could be the car until I located this forum. After 6300 km, I still can "create" the rumble by accelerating through the magic 60 km/h (39 mph) zone. Beyond this quirk, I really like the car. I was sorry to let go of the Regal GS supercharged Buick, but this car pulls road even faster. I will miss the "hold on for the ride" when the supercharger did kick in while city driving. Instant 40 hp boost would even spin the tires in second gear. With AWD, my tires will last longer.

[drolds1]

Hello, all. I've been lurking here for some time. This thread seems to have died, so I thought it was appropriate for my first post.

 

I have a 2010 MKZ Sport AWD, build date 7/09, that started to exhibit the rumble at 40 mph a while back. I waited for my first scheduled maintenance to have it looked at. It now has about 6200 miles on the clock. The tech had no trouble verifying the rumble and the service manager told me that he had felt it in his car also. Of course, he really didn't give it much thought as he gets a new car every few months and his father owns the dealership as well :P

 

They have a certified master automatic trans tech who was assigned to work on the car. He wanted to just replace the trans, but Ford nixed that. They first wanted him to replace the valve body. He said he didn't think that this was the source of the problem, but they have to do what Ford says. The valve body had to be FedExed from MI here to NY and it was installed earlier this week. The tech reported that the rumble was improved but was not gone and that he would not return the car to me. So, back to Ford. Now they want him to replace the torque converter. This is again on order and should arrive today. He doesn't expect this to be the solution either but again, they have to follow Ford's instructions. If this doesn't do it, then Ford will approve a new transmission. In case you're interested, a new transmission costs $7G! I know this because my son is a parts specialist at the dealer and he just had to order one for an AWD Fusion that was in an accident that damaged the trans beyond repair.

 

It strikes me kind of funny that I'm the first one to complain to the dealer about this. It's an F-L-M dealership, so they've sold their share of Fusions too. I guess the average customer doesn't even notice it, but I've bought/leased 9 cars from this dealer and am known for being particular. My wife had no idea what I was I was talking about with this.

 

 

I'll keep you posted on further developments.

[amfinance]

Hello, all. I've been lurking here for some time. This thread seems to have died, so I thought it was appropriate for my first post.

 

I have a 2010 MKZ Sport AWD, build date 7/09, that started to exhibit the rumble at 40 mph a while back. I waited for my first scheduled maintenance to have it looked at. It now has about 6200 miles on the clock. The tech had no trouble verifying the rumble and the service manager told me that he had felt it in his car also. Of course, he really didn't give it much thought as he gets a new car every few months and his father owns the dealership as well :P

 

They have a certified master automatic trans tech who was assigned to work on the car. He wanted to just replace the trans, but Ford nixed that. They first wanted him to replace the valve body. He said he didn't think that this was the source of the problem, but they have to do what Ford says. The valve body had to be FedExed from MI here to NY and it was installed earlier this week. The tech reported that the rumble was improved but was not gone and that he would not return the car to me. So, back to Ford. Now they want him to replace the torque converter. This is again on order and should arrive today. He doesn't expect this to be the solution either but again, they have to follow Ford's instructions. If this doesn't do it, then Ford will approve a new transmission. In case you're interested, a new transmission costs $7G! I know this because my son is a parts specialist at the dealer and he just had to order one for an AWD Fusion that was in an accident that damaged the trans beyond repair.

 

It strikes me kind of funny that I'm the first one to complain to the dealer about this. It's an F-L-M dealership, so they've sold their share of Fusions too. I guess the average customer doesn't even notice it, but I've bought/leased 9 cars from this dealer and am known for being particular. My wife had no idea what I was I was talking about with this.

 

 

I'll keep you posted on further developments.

I'm glad you posted as I have been waiting to see feedback from others who have the same issue. looking forward to resolving this with a minimum of trips to dealer and time wasted.

good luck

[drolds1]

The new torque converter was installed. The problem remains. They're awaiting the next step from Ford. The SA said that it could just be a inherent characteristic of the car and I might have to live with it. After spending $2500 (valve body-$1500 + TC-$1000) so far, that would make great sense on Ford's part, wouldn't it?

 

We shall see. Stay tuned.

[drolds1]

The TCM was replaced on Friday. No improvement. They drove another 2010 MKZ from stock and it did not exhibit the rumble, although I don't recall it happening when mine had no miles on it either. More discussion with Ford ensued. Ford asked when the issue first occurred and I can't recall exactly, but it's been several months.

 

I'll be away all of next week and they'll be able to work on it some more. They've had my car for 3 full weeks now. Maybe they'll have arrived at a solution when I return. I'll post an update then.

 

BTW, I've been driving a 2009 Grand Marquis loaner. I've developed a grudging respect for it

[drolds1]

Well, they worked on my car the whole time I was away. The field service engineer arrived on Monday 4/5 and drove the car with the tech. The FSE confirmed the problem, but they have no fix for now. It's now turned over to the engineers in Dearborn and I'm told I'll have to wait until they arrive at a solution.

 

I spoke to the the tech when I picked up the car. They replaced the valve body, torque converter, TCM and rear differential with no improvement. Ford told them to stop now. They know what's causing the rumble: the rear differential is disengaging at 40mph, at the same time that the torque converter is locking. This is causing the TCC to pulse. It's "lugging" if you will. They are both convinced that a few lines of programming code will remedy the problem. However, the change will have to be submitted to the EPA, as MPG could be affected. It takes the EPA about 6 weeks to respond and there's no guarantee they'll approve it. If it's approved, then they have to implement it.

 

So, they had my car for about a month, replaced thousands of dollars worth of parts with no immediate solution and we're without a solution for now. However, both the dealer and Ford have been bending over backwards to make this right. I have nothing but praise for both.

 

We'll see what happens. You'll all know as soon as I do. In the meantime, if you have the rumble and it bothers you, get it documented. If they come up with a fix, I think it's a safe bet that there will be a TSB. They assure me it's nothing more than an annoyance, but if you're as picky as I am, you can't ignore it.

Edited April 7, 2010 by drolds1

[6ft5Import]

Just bought my 2010 Sport AWD two weeks ago, haven't noticed this problem, but mostly driven on the freeway. I'll pay more attention on the way home from work.

[Benhaze]

Well, they worked on my car the whole time I was away. The field service engineer arrived on Monday 4/5 and drove the car with the tech. The FSE confirmed the problem, but they have no fix for now. It's now turned over to the engineers in Dearborn and I'm told I'll have to wait until they arrive at a solution.

 

I spoke to the the tech when I picked up the car. They replaced the valve body, torque converter, TCM and rear differential with no improvement. Ford told them to stop now. They know what's causing the rumble: the rear differential is disengaging at 40mph, at the same time that the torque converter is locking. This is causing the TCC to pulse. It's "lugging" if you will. They are both convinced that a few lines of programming code will remedy the problem. However, the change will have to be submitted to the EPA, as MPG could be affected. It takes the EPA about 6 weeks to respond and there's no guarantee they'll approve it. If it's approved, then they have to implement it.

 

So, they had my car for about a month, replaced thousands of dollars worth of parts with no immediate solution and we're without a solution for now. However, both the dealer and Ford have been bending over backwards to make this right. I have nothing but praise for both.

 

We'll see what happens. You'll all know as soon as I do. In the meantime, if you have the rumble and it bothers you, get it documented. If they come up with a fix, I think it's a safe bet that there will be a TSB. They assure me it's nothing more than an annoyance, but if you're as picky as I am, you can't ignore it.

 

Please keep up the good work and us updated. I am thinking about replacing my Mazdaspeed 6 with a Fusion Sport AWD partly because of dissatisfaction with the Mazda AWD NVH characteristics but I am a little more hesitant now.

[drolds1]

Please keep up the good work and us updated. I am thinking about replacing my Mazdaspeed 6 with a Fusion Sport AWD partly because of dissatisfaction with the Mazda AWD NVH characteristics but I am a little more hesitant now.

 

I didn't want to give the impression that it's a major problem. The rumble lasts for maybe a ½-second. Granted, it shouldn't be there but I don't think it would detract much from your enjoyment of the car. Most people don't even notice it, but we're not most people, are we?

[Benhaze]

I didn't want to give the impression that it's a major problem. The rumble lasts for maybe a ½-second. Granted, it shouldn't be there but I don't think it would detract much from your enjoyment of the car. Most people don't even notice it, but we're not most people, are we?

 

Good point. I'll keep shopping for one then!

[6ft5Import]

I've had my 3.5L AWD Sport Fusion for only a couple of weeks, and mine is doing the same thing. Slight rumbling at around 60 kph, although I have felt it at around 80 kph once or twice. Maybe I was accelerating a little harder that time? I think we should all complain to our dealers, for a car this expensive, it shouldn't be acting like this. Does anybody know of a corporate complaint e-mail address? We should probably tell corporate about it, not all dealers will pass the complaints along.

[bbf2530]

I've had my 3.5L AWD Sport Fusion for only a couple of weeks, and mine is doing the same thing. Slight rumbling at around 60 kph, although I have felt it at around 80 kph once or twice. Maybe I was accelerating a little harder that time? I think we should all complain to our dealers, for a car this expensive, it shouldn't be acting like this. Does anybody know of a corporate complaint e-mail address? We should probably tell corporate about it, not all dealers will pass the complaints along.

 

Hi 6ft5. :D Of course you should bring your car in for service if there is an issue. Actually, the proper way to "complain" about a problem with our cars is to bring it in for service. That is what the Warranty is for.

 

However, you are mistaken about the entire "...not all dealers will pass the complaints along" statement. Of course the Dealers "pass the complaints along". They have to if they want to get paid for service work. Ford has strict documentation procedures in place that the Dealer must follow if they want to be paid. And the Dealer certainly wants to be paid for every bit of work it performs, so it notifies Ford of every nut, bolt or screw it turns or replaces. So every time we bring our cars in for Warranty service, Ford knows exactly what the complaint was, what the diagnosis was, and what the Dealer did to remedy the problem.

 

Bottom line? Ford knows everything that happens to your car when it is brought in for service, why it was brought in and what service the Dealer performed. So if something is wrong, bring it in for service.

 

Therefore, unless you have a problem with the Dealer service itself, complaining to "corporate" would be a waste of time. However, if you do feel the need to register some sort of complaint anyway, the addresses and phone numbers are in the Warranty Guide you were given when you purchased your new car. The proper complaint procedure is also outlined in that same Warranty Guide.

 

Hope this information helps.

 

Good luck. :beerchug:

[wptski]

Hi 6ft5. :D Of course you should bring your car in for service if there is an issue. Actually, the proper way to "complain" about a problem with our cars is to bring it in for service. That is what the Warranty is for.

 

However, you are mistaken about the entire "...not all dealers will pass the complaints along" statement. Of course the Dealers "pass the complaints along". They have to if they want to get paid for service work. Ford has strict documentation procedures in place that the Dealer must follow if they want to be paid. And the Dealer certainly wants to be paid for every bit of work it performs, so it notifies Ford of every nut, bolt or screw it turns or replaces. So every time we bring our cars in for Warranty service, Ford knows exactly what the complaint was, what the diagnosis was, and what the Dealer did to remedy the problem.

 

Bottom line? Ford knows everything that happens to your car when it is brought in for service, why it was brought in and what service the Dealer performed. So if something is wrong, bring it in for service.

 

Therefore, unless you have a problem with the Dealer service itself, complaining to "corporate" would be a waste of time. However, if you do feel the need to register some sort of complaint anyway, the addresses and phone numbers are in the Warranty Guide you were given when you purchased your new car. The proper complaint procedure is also outlined in that same Warranty Guide.

 

Hope this information helps.

 

Good luck. :beerchug:

I have to wonder about you just stated! I know of a '09 Escape owner that's had two half shafts and eight seals installed to repair a ATF leak. This is in Canada, no Lemon Laws there but they finally cut a deal on a even swap to a 4x4 F-150.

 

This sure doesn't sound like Ford is watching what their dealers are doing at all!!

[drolds1]

I've had my 3.5L AWD Sport Fusion for only a couple of weeks, and mine is doing the same thing. Slight rumbling at around 60 kph, although I have felt it at around 80 kph once or twice. Maybe I was accelerating a little harder that time? I think we should all complain to our dealers, for a car this expensive, it shouldn't be acting like this. Does anybody know of a corporate complaint e-mail address? We should probably tell corporate about it, not all dealers will pass the complaints along.

 

Yes, if you accelerate a little harder you'll feel it at 50 mph/80 kph.

 

However, if you've read my account of my experience then you should be aware that Ford is quite aware of the problem and is working on a solution. You can call Ford customer service if it makes you feel better, but they might end up telling you the same thing. Have you documented your complaint with your dealer's service department yet? bbbf2530 is quite right. That should be your first course of action. The more cases that get documented, the better the likelihood that a fix will be found and a TSB will ensue. Note my remarks WRT EPA approval. I don't know how this works in Canada, but we'll have to wait for their approval, provided Ford submits the request. I'd give it some time.

[bbf2530]

I have to wonder about you just stated! I know of a '09 Escape owner that's had two half shafts and eight seals installed to repair a ATF leak. This is in Canada, no Lemon Laws there but they finally cut a deal on a even swap to a 4x4 F-150.

 

This sure doesn't sound like Ford is watching what their dealers are doing at all!!

 

Hi wptski. :D The information I provided is correct and self-explanatory, if correctly read.

 

Good luck. :beerchug:

[wptski]

Hi wptski. :D The information I provided is correct and self-explanatory, if correctly read.

 

Good luck. :beerchug:

So the dealer was doing all the repeated work which was covered by a TSB without being paid by Ford? Yeah, sure!!

 

The problem that I speak of(TSB 10-05-10) which cover the '10 Fusion also with the 6F35 transmission is so vast that parts have been on national backorder on/off since last December. A dealer not far from me had six '09 Escapes sitting on their lot waiting for parts a few months ago.

[bbf2530]

So the dealer was doing all the repeated work which was covered by a TSB without being paid by Ford? Yeah, sure!!

 

The problem that I speak of(TSB 10-05-10) which cover the '10 Fusion also with the 6F35 transmission is so vast that parts have been on national backorder on/off since last December. A dealer not far from me had six '09 Escapes sitting on their lot waiting for parts a few months ago.

 

Hi wptski. :D First, let me say upfront that I am not trying to give you a hard time. That being said however, I have no idea how in the world you read what I stated in Post #38 and came up with the above interpretation. At no point do I state that a "...dealer was doing all the repeated work which was covered by a TSB without being paid by Ford". What I stated was "Of course the Dealers pass the complaints along to Ford", and I provided corroborating evidence. Nowhere do I say the "Dealer does not get paid". In fact, I state the complete opposite, and "drolds1" had no trouble understanding what I wrote.

 

Therefore, I will try to explain it again, this time uing your example: Of course the Dealer was paid for their "repeated work" (unless they made some major error due to their own negligence). As I clearly stated, a Dealer submits work invoices to Ford for "every nut bolt and screw it turns". So every time the Dealer did that "repeated work", they submitted Warranty work invoices and were paid by Ford.

 

So as I said previously, Ford knows exactly what Warranty service is done on every single vehicle it makes (the original discussion you attempted to contradict concerning my information). Let's face it, Ford certainly does not just hand out free parts to its Dealerships while allowing them to do whatever they want with them, no oversight. That would be ridiculous.

 

What I have clearly stated is that as opposed to what you seem to believe (and stated in your post (#39), Ford knows exactly what work was done to that Escape, when and why. And the same goes for Warranty work on every one of its vehicles.

 

And the fact that there is a TSB (yes, I was/am quite aware of the TSB) makes it 100% clear that Ford knows about the issue. And how does Ford know about issues (again, the original subject, before you misread my post and went off on this "not being paid" tangent)? Because the Dealers must pass along that information in the Warranty invoices to get paid. Bottom line is there would be no TSB if Ford did not know about the issue. That was the factual error you made in your earlier post which I was correcting (#39, when you quoted me).

 

My statements could not have been any clearer.

 

Again, if read correctly, the information I provided is correct. And anyone familiar with the Warranty service procedures would understand that.

 

So I hold no hard feelings, but please, instead of incorrectly quoting my statements and being a bit argumentative ("Yeah, sure!"), go back and carefully reread what my post (#38) actually stated. It can not be explained in any clearer terms.

 

Good luck. :beerchug:

 

PS - If you are still confused, please show a quote where I state that "Dealership do not get paid for Warranty work" (repeated or otherwise), to back up your current statements.

Edited April 17, 2010 by bbf2530

[6ft5Import]

Yes, if you accelerate a little harder you'll feel it at 50 mph/80 kph.

 

However, if you've read my account of my experience then you should be aware that Ford is quite aware of the problem and is working on a solution. You can call Ford customer service if it makes you feel better, but they might end up telling you the same thing. Have you documented your complaint with your dealer's service department yet? bbbf2530 is quite right. That should be your first course of action. The more cases that get documented, the better the likelihood that a fix will be found and a TSB will ensue. Note my remarks WRT EPA approval. I don't know how this works in Canada, but we'll have to wait for their approval, provided Ford submits the request. I'd give it some time.

 

I haven't yet, but my work hours are such that I can't stop by the dealership when the service department is open. I'll check to see about sending them an e-mail (that way there is documentation) or phoning them.

[bbf2530]

I haven't yet, but my work hours are such that I can't stop by the dealership when the service department is open. I'll check to see about sending them an e-mail (that way there is documentation) or phoning them.

 

Hi 6ft5. :D For your own protection, I just want to give you a heads-up. Neither an E-mail or a phone call would count as "documentation" (legally or otherwise) of a Warranty issue. Only a Dealer visit will provide documentation.

 

Until you bring the car in and have a work invoice written and logged, there is no documentation of the issue. Unfortunately, that is the way the system works.

 

As I said, just want you to know for your own protection.

 

Good luck. :beerchug:

[wptski]

Hi wptski. :D First, let me say upfront that I am not trying to give you a hard time. That being said however, I have no idea how in the world you read what I stated in Post #38 and came up with the above interpretation. At no point do I state that a "...dealer was doing all the repeated work which was covered by a TSB without being paid by Ford". What I stated was "Of course the Dealers pass the complaints along to Ford", and I provided corroborating evidence. Nowhere do I say the "Dealer does not get paid". In fact, I state the complete opposite, and "drolds1" had no trouble understanding what I wrote.

 

Therefore, I will try to explain it again, this time uing your example: Of course the Dealer was paid for their "repeated work" (unless they made some major error due to their own negligence). As I clearly stated, a Dealer submits work invoices to Ford for "every nut bolt and screw it turns". So every time the Dealer did that "repeated work", they submitted Warranty work invoices and were paid by Ford.

 

So as I said previously, Ford knows exactly what Warranty service is done on every single vehicle it makes (the original discussion you attempted to contradict concerning my information). Let's face it, Ford certainly does not just hand out free parts to its Dealerships while allowing them to do whatever they want with them, no oversight. That would be ridiculous.

 

What I have clearly stated is that as opposed to what you seem to believe (and stated in your post (#39), Ford knows exactly what work was done to that Escape, when and why. And the same goes for Warranty work on every one of its vehicles.

 

And the fact that there is a TSB (yes, I was/am quite aware of the TSB) makes it 100% clear that Ford knows about the issue. And how does Ford know about issues (again, the original subject, before you misread my post and went off on this "not being paid" tangent)? Because the Dealers must pass along that information in the Warranty invoices to get paid. Bottom line is there would be no TSB if Ford did not know about the issue. That was the factual error you made in your earlier post which I was correcting (#39, when you quoted me).

 

My statements could not have been any clearer.

 

Again, if read correctly, the information I provided is correct. And anyone familiar with the Warranty service procedures would understand that.

 

So I hold no hard feelings, but please, instead of incorrectly quoting my statements and being a bit argumentative ("Yeah, sure!"), go back and carefully reread what my post (#38) actually stated. It can not be explained in any clearer terms.

 

Good luck. :beerchug:

 

PS - If you are still confused, please show a quote where I state that "Dealership do not get paid for Warranty work" (repeated or otherwise), to back up your current statements.

If Ford knows "exactly" what's going on, why are they paying a dealer to do the same repair job over and over again? Clearly this dealer doesn't know what they are doing and I wonder why Ford hasn't questioned their work quality. Would you pay to have the same repair job eight times?

[drolds1]

Hi 6ft5. :D For your own protection, I just want to give you a heads-up. Neither an E-mail or a phone call would count as "documentation" (legally or otherwise) of a Warranty issue. Only a Dealer visit will provide documentation.

 

Until you bring the car in and have a work invoice written and logged, there is no documentation of the issue. Unfortunately, that is the way the system works.

 

As I said, just want you to know for your own protection.

 

Good luck. :beerchug:

 

I'm sure that if you phone the service department and explain your work hours situation, they could work something out for you. Many dealers have night drop boxes that allow you to leave your car after (or before) hours and fill out a form with your service requests. If that doesn't work for you, I know of a few cases in which the salesperson who sold the car was able to make arrangements for the customer since the showrooms are generally open later than the service/parts departments.

 

Of course, that doesn't necessarily address your alternative transportation needs. Maybe they can work something out for you there as well.

 

Good luck. I know it's a pain when your hours don't match theirs, but as bbf2530 says, you have to get a service ticket into the system.

[bbf2530]

I've had my 3.5L AWD Sport Fusion for only a couple of weeks, and mine is doing the same thing. Slight rumbling at around 60 kph, although I have felt it at around 80 kph once or twice. Maybe I was accelerating a little harder that time? I think we should all complain to our dealers, for a car this expensive, it shouldn't be acting like this. Does anybody know of a corporate complaint e-mail address? We should probably tell corporate about it, not all dealers will pass the complaints along.

 

 

If Ford knows "exactly" what's going on, why are they paying a dealer to do the same repair job over and over again? Clearly this dealer doesn't know what they are doing and I wonder why Ford hasn't questioned their work quality. Would you pay to have the same repair job eight times?

 

Hi wptski. :D First, you make assumptions that can not be proven. You do not know whether "Ford (has) questioned their work quality". Perhaps they have. And it does not matter whether you or I "Would... pay to have the same repair job eight times?" That is not my concern and neither you or I can do anything about that subject.

 

However, your questions now have nothing to do with my original answer to 6ft5Import. Now we are changing the subject to a theoretical discussion on whether a Dealer who did the "same repair job eight times" should get paid? By the way, with absolutely no mention at all of how you completely misread and misrepresented what I had previously posted in my replies? Again, I mean no offense, but can we stick to one subject please?

 

You are discussing an Internet story about someone's Escape, which we have no proof ever occurred, other than you read it somewhere on the Internet. If you think a Dealer you never met should not get paid by Ford for work you don't know they really ever did or did not do, then please contact Ford Customer Service and tell Ford about your concerns. But this all has nothing to do with my answer to 6ft5Import, which you misread and incorrectly quoted and contradicted.

 

The correct information I gave is that Ford is made aware, through it's Warranty Repair Invoices, of every Warranty repair a Dealer performs. I simply informed "6ft5Import" of how the Dealers must inform Ford of all Warranty repairs if they want to get paid for the work. And we can all rest assured that a Dealer will perform no work without getting paid. You then misunderstood what I stated, and I needed to explain my reply to you.

 

Now you are discussing anecdotal stories of someone who may or may not have had a particular repair performed "8 times". Did it really happen? Perhaps, but don't know and it does not matter (personally I do not believe all that I read on the Internet, so I do not know either way).

 

I do not engage in theoretical Internet conversations about whether Ford should or should not pay a Dealer for work performed, or whether a particular Dealer is doing a good job. Especially when I can not verify any of the facts.

 

Those (these) types of Internet conversations go nowhere and prove nothing. This is a perfect example. The conversation keeps shifting ever so slightly, so that no resolution can ever be reached.

 

However, whether it is true or not, the fact is that Ford would have been notified by the Dealer on each repair performed. That is the way the system works. Otherwise, the Dealer will not be paid by Ford. No Warranty Repair Invoice, no pay check.

 

I answered 6ft5Imports concerns about Ford being notified of Warranty repairs. Other than that, I don't know what we are still discussing.

 

So the bottom line is that the information I have provided was and is completely correct, what you are now discussing has nothing to do with the original subject, and I am not going to engage in theoretical discussions concerning whether you (or anyone else) thinks a Ford Dealer should or should not be paid by Ford for repeated work.

 

We are engaging in a dad end discussion, so I respectfully state that it is time to move on.

 

Hopefully, this clears up any confusion.

 

Good luck. :beerchug:

Edited April 17, 2010 by bbf2530

[wptski]

Hi wptski. :D First, you make assumptions that can not be proven. You do not know whether "Ford (has) questioned their work quality". Perhaps they have. And it does not matter whether you or I "Would... pay to have the same repair job eight times?" That is not my concern and neither you or I can do anything about that subject.

 

However, your questions now have nothing to do with my original answer to 6ft5Import. Now we are changing the subject to a theoretical discussion on whether a Dealer who did the "same repair job eight times" should get paid? By the way, with absolutely no mention at all of how you completely misread and misrepresented what I had previously posted in my replies? Again, I mean no offense, but can we stick to one subject please?

 

You are discussing an Internet story about someone's Escape, which we have no proof ever occurred, other than you read it somewhere on the Internet. If you think a Dealer you never met should not get paid by Ford for work you don't know they really ever did or did not do, then please contact Ford Customer Service and tell Ford about your concerns. But this all has nothing to do with my answer to 6ft5Import, which you misread and incorrectly quoted and contradicted.

 

The correct information I gave is that Ford is made aware, through it's Warranty Repair Invoices, of every Warranty repair a Dealer performs. I simply informed "6ft5Import" of how the Dealers must inform Ford of all Warranty repairs if they want to get paid for the work. And we can all rest assured that a Dealer will perform no work without getting paid. You then misunderstood what I stated, and I needed to explain my reply to you.

 

Now you are discussing anecdotal stories of someone who may or may not have had a particular repair performed "8 times". Did it really happen? Perhaps, but don't know and it does not matter (personally I do not believe all that I read on the Internet, so I do not know either way).

 

I do not engage in theoretical Internet conversations about whether Ford should or should not pay a Dealer for work performed, or whether a particular Dealer is doing a good job. Especially when I can not verify any of the facts.

 

Those (these) types of Internet conversations go nowhere and prove nothing. This is a perfect example. The conversation keeps shifting ever so slightly, so that no resolution can ever be reached.

 

However, whether it is true or not, the fact is that Ford would have been notified by the Dealer on each repair performed. That is the way the system works. Otherwise, the Dealer will not be paid by Ford. No Warranty Repair Invoice, no pay check.

 

I answered 6ft5Imports concerns about Ford being notified of Warranty repairs. Other than that, I don't know what we are still discussing.

 

So the bottom line is that the information I have provided was and is completely correct, what you are now discussing has nothing to do with the original subject, and I am not going to engage in theoretical discussions concerning whether you (or anyone else) thinks a Ford Dealer should or should not be paid by Ford for repeated work.

 

We are engaging in a dad end discussion, so I respectfully state that it is time to move on.

 

Hopefully, this clears up any confusion.

 

Good luck. :beerchug:

I'm sorry that I question your expert knowledge of Ford Warranty System. Maybe I shouldn't believe what you are saying because this is just another Ford vehicle forum on the internet just like where I followed the other owner problem with the ATF leak. Darn them making up a story like that!!

 

Geez, I seemed to have gotten several parts of the story wrong! All the leaks "may" have been on the right side not left side and it was a 2010 Escape not a 2009. I have a hunch that you can look up VIN: 1fmcu9dg7aka84610 yourself. Its history speaks for itself!

Edited April 17, 2010 by wptski

[bbf2530]

I'm sorry that I question your expert knowledge of Ford Warranty System. Maybe I shouldn't believe what you are saying because this is just another Ford vehicle forum on the internet just like where I followed the other owner problem with the ATF leak. Darn them making up a story like that!!

 

Geez, I seemed to have gotten several parts of the story wrong! All the leaks "may" have been on the right side not left side and it was a 2010 Escape not a 2009. I have a hunch that you can look up VIN: 1fmcu9dg7aka84610 yourself. Its history speaks for itself!

 

Hi Bill. At this point your reply is simply argumentative for no apparent reason. You are no longer discussing the original subject, and do not even acknowledge that you completely misunderstood/misrepresented (although accidentally, I am sure) what I originally stated in my reply to 6ft5Import.

 

The information I provided is correct and is general knowledge to anyone familiar with the Warranty and service system.

 

There is no point to this discussion, so let's just move on.

 

No hard feelings and good luck. :D

Edited April 18, 2010 by bbf2530