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Neither USB port in 2017 Fusion Sport connects to or powers phone


Coop47
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Hi - Trying to figure out what is wrong with my USB ports. They are in two locations - under the middle dash and in the armrest.  A week ago they stopped working - I drove somewhere, parked, came back after an hour and discovered my phone wouldn't connect or power up from either. 

 

Here's what I've done so far:

1. checked cord and phone to make sure they work

2. Reset Sync (pressing track forward and power)

3. Checked ports for debris

4. Ran a code scanner - nothing. 

 

Any ideas on how I can avoid a $160 diagnosis fee and fix this? Thanks!

 

Coop

 

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  • 1 month later...

Does either port light up when the headlights are turned on?  The console is just an port extension.

1) Yes - cable from front unit to APIM is connected

              a) Replace USB module (HS7T-14F014-AC)

                    1) Works - bad USB module

                    2) Fails - bad USB cable from APIM or bad APIM

2) No - check that cable is connected from front USB module to back of APIM.

             a) Cable is connected

             b) Replace USB module (HS7T-14F014-AC)

                    1) Works - bad USB module

                    2) Fails - bad USB cable from APIM or bad APIM

 

https://www.searchfordparts.com/oem-parts/ford-module-interface-hs7z19a387r?c=cT1IUzdaLTE5QTM4Ny1R

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