Multiple Issues with 2010 Ford Fusion

[ladyro170]

Since I've owned my Ford Fusion (14 months) here is a list of problems:

 

Passenger seat taken apart, seat belt rattle (they fixed this by applying felt to the side of my seat),door runner had to be fixed because the dealer broke the clip when installing the auto starter, hard shiftng and clunking noise when shifting (re-set computer with TSB but still had/have problems), a Mfg. Rep came to the dealership and did something to the trans because it was leaking (and oh by the way; the dealership mechanics couldn't figure this out), a new blower motor, a right upper control arm replaced, a lower control arm fixed because the bolt was loose and the car kept going off the road and caused the Advance Trac light to come on (had to be re-set and have alignment which they charged me $106 for).

 

Currently, I believe that the CAM Follower is ticking and needs to be checked, AND the AC Compressor is making a loud whistling noise. I also continue to have trans "slipping" issues and the car tac going up to 4 and 5 on shift from 1st and/or 2nd into 3rd. According to the Ford Customer Service Rep, they still haven't found a fix for the transmission issues yet (hmmm, why no recall on this?).

 

To top it all off; Ford thinks that I don't have enough issues to file Lemon Law (of course they wouldn't) and I paid a little over 21,000 for it. 10 months after I bought it, they offered me 14,000 for it; I told them that they were out of thier minds! Now, I can't trade it in because I can't afford the loss, and who will buy it outright?

 

NEVER EVER again will I buy a Ford Product.

Edited March 23, 2011 by ladyro170

[con_fusion]

Since I've owned my Ford Fusion (14 months) here is a list of problems:

 

Passenger seat taken apart, seat belt rattle (they fixed this by applying felt to the side of my seat),door runner had to be fixed because the dealer broke the clip when installing the auto starter, hard shiftng and clunking noise when shifting (re-set computer with TSB but still had/have problems), a Mfg. Rep came to the dealership and did something to the trans because it was leaking (and oh by the way; the dealership mechanics couldn't figure this out), a new blower motor, a right upper control arm replaced, a lower control arm fixed because the bolt was loose and the car kept going off the road and caused the Advance Trac light to come on (had to be re-set and have alignment which they charged me $106 for).

 

Currently, I believe that the CAM Follower is ticking and needs to be checked, AND the AC Compressor is making a loud whistling noise. I also continue to have trans "slipping" issues and the car tac going up to 4 and 5 on shift from 1st and/or 2nd into 3rd. According to the Ford Customer Service Rep, they still haven't found a fix for the transmission issues yet (hmmm, why no recall on this?).

 

To top it all off; Ford thinks that I don't have enough issues to file Lemon Law (of course they wouldn't) and I paid a little over 21,000 for it. 10 months after I bought it, they offered me 14,000 for it; I told them that they were out of thier minds! Now, I can't trade it in because I can't afford the loss, and who will buy it outright?

 

NEVER EVER again will I buy a Ford Product.

 

Wow, this is quite a list of problems. Sorry to hear about your problems. But to me the most concerning would be the transmission issues and the control arm problems.

 

 

- If the control arms needed to be replaced I'm not sure why they would charge you for the alignment, seems like that should have been warranty unless they thought you damaged them somehow. Maybe you can ask Ford to reimburse you for that.

 

- There have been some people having 6F35 transmission problems (including me). Since your car is about 14 months old I'm guessing that it was built during a timeframe covered by the 10B15 Customer Satisfaction program (built before 3/8/2010 - I think). It sounds like they probably did the 10B15 service already (reprogram the PCM). It should indicate that on one of your service invoices. But did they actually load test your trans? If it's constantly reving between shifts warm and cold it sounds like they should have taken the transmission apart to replace the valve body. Hard to tell. Not sure of your mileage etc. The transmission leak could have been the infamous half-shaft leak which there is a TSB for. Not sure why a rep would need to come in from Ford to check that unless your dealership is small and doesn't have trained trasnmission techs. Maybe they came to check the shifting concerns?

 

- Others have mentioned having their blower motor replaced. Not sure how common that is.

 

At this point, it sounds like you still have -

 

- Transmission concerns (most concerning to me)

- AC Compressor whistling (Not the blower motor right?)

- Engine ticking (some ticking could be normal)

 

Once you mention "lemon law" to the dealer, that sets off flags where they may not be able to duplicate your concerns any longer so I would stay away from mentioning that to a dealer. If you haven't tried another dealer, I would find another. Just from your descriptions I'm not sure how much faith I would have in your service department. Maybe try another dealer if possible and start fresh. Ultimately, you'd like to get these issues resolved if possible and protect your investment.

 

I'm not sure about Michigan lemon law requirements but you can probably find attorneys near you that can deal with all of that. Should you choose to go down that road. Keep all of your service invoices. They can advise you whether you may have a claim or not.

 

As others will probably mention, there are steps in the owners manual in regards to contacting Ford customer service also. Although it sounds like you have had some contact with a Ford customer rep already.

 

How long ago was it that they told you they didn't have a "fix" for the shift flaring between shifts? Just wonderig if that was before they issued more TSBs and possible valve body replacements.

 

Anyway, good luck with this. Let us know how it goes. Others may have suggestions.

[ladyro170]

Wow, this is quite a list of problems. Sorry to hear about your problems. But to me the most concerning would be the transmission issues and the control arm problems.

 

 

- If the control arms needed to be replaced I'm not sure why they would charge you for the alignment, seems like that should have been warranty unless they thought you damaged them somehow. Maybe you can ask Ford to reimburse you for that.

 

- There have been some people having 6F35 transmission problems (including me). Since your car is about 14 months old I'm guessing that it was built during a timeframe covered by the 10B15 Customer Satisfaction program (built before 3/8/2010 - I think). It sounds like they probably did the 10B15 service already (reprogram the PCM). It should indicate that on one of your service invoices. But did they actually load test your trans? If it's constantly reving between shifts warm and cold it sounds like they should have taken the transmission apart to replace the valve body. Hard to tell. Not sure of your mileage etc. The transmission leak could have been the infamous half-shaft leak which there is a TSB for. Not sure why a rep would need to come in from Ford to check that unless your dealership is small and doesn't have trained trasnmission techs. Maybe they came to check the shifting concerns?

 

- Others have mentioned having their blower motor replaced. Not sure how common that is.

 

At this point, it sounds like you still have -

 

- Transmission concerns (most concerning to me)

- AC Compressor whistling (Not the blower motor right?)

- Engine ticking (some ticking could be normal)

 

Once you mention "lemon law" to the dealer, that sets off flags where they may not be able to duplicate your concerns any longer so I would stay away from mentioning that to a dealer. If you haven't tried another dealer, I would find another. Just from your descriptions I'm not sure how much faith I would have in your service department. Maybe try another dealer if possible and start fresh. Ultimately, you'd like to get these issues resolved if possible and protect your investment.

 

I'm not sure about Michigan lemon law requirements but you can probably find attorneys near you that can deal with all of that. Should you choose to go down that road. Keep all of your service invoices. They can advise you whether you may have a claim or not.

 

As others will probably mention, there are steps in the owners manual in regards to contacting Ford customer service also. Although it sounds like you have had some contact with a Ford customer rep already.

 

How long ago was it that they told you they didn't have a "fix" for the shift flaring between shifts? Just wonderig if that was before they issued more TSBs and possible valve body replacements.

 

Anyway, good luck with this. Let us know how it goes. Others may have suggestions.

[ladyro170]

The reason I had to pay for it was because I went to a dealer near work who said it was the fault of my original dealer, only to find out later that it was a whole different control arm. I've sinced talke to Ford and will try to get my money back.

 

I drove to Chicago over the weekend and took the car to a dealership there because the noise (ticking/whistling) had gotten worse. They had to replace an engine pulley that had something to do with the steering. They told me if it had broken that I would have completely lost steering while driving home. This is the second time that my life was basically endangered because of Ford problems.

 

I've now escalated my issue to beyond the customer service "rep" that they've assigned to me. I will not sign anything nor accept any offers from them until I get to meet personally with a mfg rep. I also am going to see one of the BIG attorneys here and hopefully bring all of the Ford Fusion issues to light on a local newscast. Ford wants everyone to think that their cars are so quality and that they stand behind them, but in reality, they don't, unless it's something minor.

 

I have spoken to an attorney who will take the case, but unlike they advertise, he wants money up front. If I lose, not only do I lose that money, but I get NOTHING from Ford. I'm going to fight this on my own for as long as I can. I have to be careful because my car already has 25,000 miles on it and I need to get this done before my warranty is up.

[StephenPeterson]

The reason I had to pay for it was because I went to a dealer near work who said it was the fault of my original dealer, only to find out later that it was a whole different control arm. I've sinced talke to Ford and will try to get my money back.

 

I drove to Chicago over the weekend and took the car to a dealership there because the noise (ticking/whistling) had gotten worse. They had to replace an engine pulley that had something to do with the steering. They told me if it had broken that I would have completely lost steering while driving home. This is the second time that my life was basically endangered because of Ford problems.

 

I've now escalated my issue to beyond the customer service "rep" that they've assigned to me. I will not sign anything nor accept any offers from them until I get to meet personally with a mfg rep. I also am going to see one of the BIG attorneys here and hopefully bring all of the Ford Fusion issues to light on a local newscast. Ford wants everyone to think that their cars are so quality and that they stand behind them, but in reality, they don't, unless it's something minor.

 

I have spoken to an attorney who will take the case, but unlike they advertise, he wants money up front. If I lose, not only do I lose that money, but I get NOTHING from Ford. I'm going to fight this on my own for as long as I can. I have to be careful because my car already has 25,000 miles on it and I need to get this done before my warranty is up.

 

Sorry to hear that and I wish you the best.

 

With that being said, very few Fusions have problems and rarely the number of problems you have had.

 

I own a 2010 SEL (I4) and it's absolutely perfect. I also own two Mustangs and not one problem with either. (I've owned a 2001 Bullitt since it rolled off the showroom floor) I woudln't own anything else but a Ford.

[1ofakindgt]

Yea sorry to hear that never like to see anyone with a Ford having issues. I have an 07 AWD had it sense 22k its got 49 on it now and I have not had one single problem. Its been a terrific car and its a beast in the snow. Hopefully everything works out I hate to see Ford lose a customer but you have to take care of them and if they dont with your car I dont blame you for not wanting another one.