Speedbump Posted January 19, 2012 Share Posted January 19, 2012 Hey, I need help from someone that knows about replacement parts. Sunday morning I go out to my car and there is a crack starting at the top of my windshield, down a little below the rear view mirror area, and then back upwards kind of like a backwards "J" , there really is no impact point or anything except a tiny flake that when the dealer looks at says it was hit by a rock. (the car was sitting in my driveway when this happened, and I would think if something caused this kind of damage it would have to leave some damage at the point of impact). Anyway I am getting off my own topic, long story short the dealer said rock, I disagree, take pics, ask if there is any defects to this model ford or windshield itself and am told no. I pay for new windshield, and tell them I want the exact same one that was originally on the car. When I pick up my car from dealer I look at the windshield and it looks the same, but when I drive home I hear the wind a lot more than I am used to. I called them back to make sure they used the same Carlite soundscreen acoustic or what was on before and they assure me it is, that there is only one windshield for this model car and I can tell by looking at the carlite decal. Problem is when I look at the decal it says Carlite, solar tint and laminated ... but don't see anything offhand that says acoustic or soundscreen. Since it might just be me noticing sounds I ignored before just because I am not listening for them now, has anyone else had any issues, or know where I can find the part number for the original windshield? searching google I see decals that say soundscreen, so far I can't find anything on mine that does but I'll look more when I get home to make sure. The part number they gave me really doesnt bring up much, and what it does bring up says 2006-2009? Can anyone help, or point me in a direction that might? Thanks in advance! 0 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted January 19, 2012 Share Posted January 19, 2012 Hey, I need help from someone that knows about replacement parts. Sunday morning I go out to my car and there is a crack starting at the top of my windshield, down a little below the rear view mirror area, and then back upwards kind of like a backwards "J" , there really is no impact point or anything except a tiny flake that when the dealer looks at says it was hit by a rock. (the car was sitting in my driveway when this happened, and I would think if something caused this kind of damage it would have to leave some damage at the point of impact). Anyway I am getting off my own topic, long story short the dealer said rock, I disagree, take pics, ask if there is any defects to this model ford or windshield itself and am told no. I pay for new windshield, and tell them I want the exact same one that was originally on the car. When I pick up my car from dealer I look at the windshield and it looks the same, but when I drive home I hear the wind a lot more than I am used to. I called them back to make sure they used the same Carlite soundscreen acoustic or what was on before and they assure me it is, that there is only one windshield for this model car and I can tell by looking at the carlite decal. Problem is when I look at the decal it says Carlite, solar tint and laminated ... but don't see anything offhand that says acoustic or soundscreen. Since it might just be me noticing sounds I ignored before just because I am not listening for them now, has anyone else had any issues, or know where I can find the part number for the original windshield? searching google I see decals that say soundscreen, so far I can't find anything on mine that does but I'll look more when I get home to make sure. The part number they gave me really doesnt bring up much, and what it does bring up says 2006-2009? Can anyone help, or point me in a direction that might? Thanks in advance! Hi Speedbump. :D Don't know if this will help or not - Compare your replacement windshields part number and markings to another 2010 (or 2011-2012) on a local Ford Dealers lot (or any other fitting example model you can find). If you still can not obtain a satisfactory resolution, contact Ford Customer Relations, inform them of your issue and ask them for assistance. The number is in your Warranty Guide and Owners Manual. Let us know how you make out and good luck. :beerchug: 0 Quote Link to comment Share on other sites More sharing options...
Fusionpursuit Posted January 20, 2012 Share Posted January 20, 2012 Yes my front windshield does show Soundscreen Accoustics A bit off topic, but this does remind me that I will reference parts or labels on the original parts if something were to happen so Dealer does not give me wrong replacement part. Also on the ford parts sites, they are assuming too much same parts for the sport vs the rest. The diagram and part number keeps coming up the same for the grills off the ford part sites, where it should be a totally different color grill for 2011/2012 (smoked) etc. 0 Quote Link to comment Share on other sites More sharing options...
mort Posted January 20, 2012 Share Posted January 20, 2012 Also on the ford parts sites, they are assuming too much same parts for the sport vs the rest. The diagram and part number keeps coming up the same for the grills off the ford part sites, where it should be a totally different color grill for 2011/2012 (smoked) etc. Hi Fusionpursuit, Ford has a kind of squirrely way of numbering parts. The part number is 2 parts, a model-feature identifier and a location identifier. All the same parts across all car lines have the same location number. And the parts site only shows the location number. For instance all grilles are 8200, windshield glass is <03100 (look at a F250 for instance). When you order a part you should include your VIN and then you'll likely get the correct part. -mort 0 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted January 20, 2012 Share Posted January 20, 2012 (edited) There's no guessing here. All acoustically laminated windshields are identified as such in some way by the manufacturer. If the new w/s doesn't have some kind of marking identifying it as acoustically laminated then it isn't. See the discussion here. While each mfr. has its own trade name or some identifying mark (see below), generally the words "acoustic" or an "A" will appear. Here are some examples: Note that while the first two are clearly labeled, the Pilkington has a stylized logo featuring an ear without actually using the word 'acoustic' anywhere. So, the bottom line is that if the replacement is a Carlite w/s and it doesn't say "Soundscreen," which is Ford's trade name, or it isn't clearly identified in some other way as ACL, then it isn't. You're entitled to the same or equivalent part that came as OE on your car from the factory. If you don't have it, they owe you a replacement with the correct one. From what you've described, it sounds like you didn't get it but double-check in the daylight to make sure. All windshields are made of laminated safety glass, as required by law, and say "laminated." That doesn't mean that they're acoustically laminated. Good luck and keep us posted. Edited January 20, 2012 by drolds1 0 Quote Link to comment Share on other sites More sharing options...
Speedbump Posted January 20, 2012 Author Share Posted January 20, 2012 Hi Speedbump. :D Don't know if this will help or not - Compare your replacement windshields part number and markings to another 2010 (or 2011-2012) on a local Ford Dealers lot (or any other fitting example model you can find). If you still can not obtain a satisfactory resolution, contact Ford Customer Relations, inform them of your issue and ask them for assistance. The number is in your Warranty Guide and Owners Manual. Let us know how you make out and good luck. :beerchug: Thanks! I have emailed Ford and Carlite themselves to see what they show. It is a little tricky and maybe it has to do with the trim or molding (which I think originally was the cause for the crack in the first place), maybe that was changed and now I am hearing sounds that before were not there. I definitely hear the wind more, and there has been wind advisory warnings here in the past few months that I could tell by steering but not as noisy as this seems. I don't notice it until I hit highway speeds, but I will definitely check other Fusion Sport decals to see if the windows match. I was told that this year/Model only has one and that is what is on my car now. 0 Quote Link to comment Share on other sites More sharing options...
Speedbump Posted January 20, 2012 Author Share Posted January 20, 2012 Yes my front windshield does show Soundscreen Accoustics A bit off topic, but this does remind me that I will reference parts or labels on the original parts if something were to happen so Dealer does not give me wrong replacement part. Also on the ford parts sites, they are assuming too much same parts for the sport vs the rest. The diagram and part number keeps coming up the same for the grills off the ford part sites, where it should be a totally different color grill for 2011/2012 (smoked) etc. I dont remember if the original had a marking for it, but when I googled pics I saw others saying it rather obviously. I checked the other windows in the car and dont see anything that says it either... not sure but even if the glass is the same I definitely can hear the difference now and its like a dentist drill for my ear. They keep telling me there is only one glass used in the 2010 sport but I really hate this dealership and am bias against anything they tell me. Every issue I have had with the car so far has either been my problem, up to their standards and wouldn't do anything about or they just couldn't replicate my issue when they tested. Right now I am still having issues with a passenger window that has a wind sound coming in at highway speeds only, cant be normal or the other windows (including the one next to my ear) would also have this sound. The shift points seem to be rough, from a start sometimes the RPM's have to go over 2500 before the car feels like it kicks in and moves, other times it feels fine though. last week I thought I had it in the manual or select shift gear, it sounded like the engine was winding like it was stuck in first and the RPMs almost hit up to 6 before droping back and engine kicking in. I still love the car but hate my dealership, they have lied to me openly in the past so even if they are telling the truth on things now I am skeptical. Thanks a 0 Quote Link to comment Share on other sites More sharing options...
Speedbump Posted January 20, 2012 Author Share Posted January 20, 2012 There's no guessing here. All acoustically laminated windshields are identified as such in some way by the manufacturer. If the new w/s doesn't have some kind of marking identifying it as acoustically laminated then it isn't. See the discussion here. While each mfr. has its own trade name or some identifying mark (see below), generally the words "acoustic" or an "A" will appear. Here are some examples: Note that while the first two are clearly labeled, the Pilkington has a stylized logo featuring an ear without actually using the word 'acoustic' anywhere. So, the bottom line is that if the replacement is a Carlite w/s and it doesn't say "Soundscreen," which is Ford's trade name, or it isn't clearly identified in some other way as ACL, then it isn't. You're entitled to the same or equivalent part that came as OE on your car from the factory. If you don't have it, they owe you a replacement with the correct one. From what you've described, it sounds like you didn't get it but double-check in the daylight to make sure. All windshields are made of laminated safety glass, as required by law, and say "laminated." That doesn't mean that they're acoustically laminated. Good luck and keep us posted. Thanks, this pics did help,I rechecked in my garage with a brighter light, its a Carlite windshield that says laminated and solar tint but doesn't say acoustic anywhere on it, the decal letters are small black bold on the bottom of the passenger side but then under that in a clear etching, (or maybe the black lettering was rubbed off?) I see a very faint "soundscreen", why would they hide that? Does anyone else know of any other Carlite windows that have the same thing? Thanks again! 0 Quote Link to comment Share on other sites More sharing options...
Jim Rockford Posted March 12, 2012 Share Posted March 12, 2012 I noticed yesterday that Mine is starting to delam at the top passenger corner....Needs replaced anyway has alot of chips and scratches. 0 Quote Link to comment Share on other sites More sharing options...
Big Jim Posted March 12, 2012 Share Posted March 12, 2012 Back to the original post. The dealer is correct in declaring this as a stone impact problem. Dealership personnel are taught by the factory to trace the crack with a ball point pen and wherever the pen encounters missing glass, to declare it as impact damage. The impact could have happened weeks or even months before the crack appeared. Cracks often proliferate out from a stone bruse when there is a change in temperature. Windshield damage is often painful on the pocketbook since most people have at least a $500.00 deductable, so even if the cost is above that, they still pay the first $500.00. That deductable applies to the cost prior to the cost of a rental car if one is needed 0 Quote Link to comment Share on other sites More sharing options...
Speedbump Posted March 12, 2012 Author Share Posted March 12, 2012 I am sure he is correct in "what a dealer would say" but since I have owned many cars and have had many rocks hit my windows I am aware of rock damage, and sounds. There was no point of impact and the crack could not be felt on either the inside or outside of the vehicle. Since the crack was noticed on a Sunday I had to wait to have if brought in, I took pictures and video which show the diffrence in the crack from when it started, to what it looked like before it was driven to the dealer in case any road vibrations would cause more or different damage to the stress point. When I first noticed the crack it was from the edge of the windshield where the trim is, not only is there is no damge to the paint in that area, but that was nowhere near where the flake the dealer pointed as the POI. Not sure how a rock would be able to damage a windshield about a foot away from where the crack started and then only show where the rock hit once the crack made its way back to it but it sounds to me that "a rock hit it" happened to a few other people who are saying it is the trim itself. I am holding on to all my paperwork and pics in case this ever becomes a documented issue. 0 Quote Link to comment Share on other sites More sharing options...
Speedbump Posted March 12, 2012 Author Share Posted March 12, 2012 Also, if anyone knows a safe way to get a dealer decal off without damaging the paint I would really appreaciate it. With all the issues I have had with this dealer its kinda like a smack in the teeth having to see I am paying for them to advertise on my car. I would recommend the car, just not the dealer. Thanks again! 0 Quote Link to comment Share on other sites More sharing options...
andrewdingemans Posted March 12, 2012 Share Posted March 12, 2012 Fish line, a heat gun and a bottle of goo gone does wonders with removing decals or side door guards etc... 0 Quote Link to comment Share on other sites More sharing options...
Speedbump Posted March 12, 2012 Author Share Posted March 12, 2012 Fish line, a heat gun and a bottle of goo gone does wonders with removing decals or side door guards etc... I will look into this, I use the fishing line to get in between the decal and the paint right? Somebody told me to use cold not heat but that did not sound right. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
andrewdingemans Posted March 12, 2012 Share Posted March 12, 2012 That is correct. the heat will make it more gummy. I have taken decals and door gaurds off with foam tape and standard double sided tape, some leaving residue, some not leaving any residue at all. The fishing line definitely helps instead of using a spudger or scraper or your scraping tool of choice. Be careful with how much heat you apply so you don't damage the paint finish. If it is hot to the point where you can't touch the body panel, that's usually when i stop heating. One of my buddies yanked his off in the dead of winter and had no residue so cold might work, but my personal experience says it doesn't. Let us know how it goes, and sorry to hear your dealer is being a PITA. 0 Quote Link to comment Share on other sites More sharing options...
Speedbump Posted March 12, 2012 Author Share Posted March 12, 2012 That is correct. the heat will make it more gummy. I have taken decals and door gaurds off with foam tape and standard double sided tape, some leaving residue, some not leaving any residue at all. The fishing line definitely helps instead of using a spudger or scraper or your scraping tool of choice. Be careful with how much heat you apply so you don't damage the paint finish. If it is hot to the point where you can't touch the body panel, that's usually when i stop heating. One of my buddies yanked his off in the dead of winter and had no residue so cold might work, but my personal experience says it doesn't. Let us know how it goes, and sorry to hear your dealer is being a PITA. Thanks, I will definitly have a go this weekend, . For the most part I think I just have bad luck there, but other issues I should have checked the paperwork again before I signed, I really think once its off the car I will feel a lot better since I still love the car 0 Quote Link to comment Share on other sites More sharing options...
Jim Rockford Posted March 13, 2012 Share Posted March 13, 2012 When I bought mine I told em to remove the badge or make my carpayment for advertizing.. they chose to remove it. 0 Quote Link to comment Share on other sites More sharing options...
Speedbump Posted March 13, 2012 Author Share Posted March 13, 2012 When I bought mine I told em to remove the badge or make my carpayment for advertizing.. they chose to remove it. I really should have got them to do it there, don't want to go back and have to wait for them to do it but might be the best bet if I dont want to risk damage or pay... best part about it was they had to get the car I wanted from another dealer, they put their decal on it even though I picked it up the same day it arrived.. 0 Quote Link to comment Share on other sites More sharing options...
akirby Posted March 13, 2012 Share Posted March 13, 2012 I really should have got them to do it there, don't want to go back and have to wait for them to do it but might be the best bet if I dont want to risk damage or pay... best part about it was they had to get the car I wanted from another dealer, they put their decal on it even though I picked it up the same day it arrived.. Dental floss also works. 0 Quote Link to comment Share on other sites More sharing options...
Speedbump Posted March 13, 2012 Author Share Posted March 13, 2012 Dental floss also works. I dont have fishing line, will try dental floss and some goo gone but have to look into a heat gun. I just dont want to mess up the paint and have a permanent reminder 0 Quote Link to comment Share on other sites More sharing options...
drolds1 Posted March 14, 2012 Share Posted March 14, 2012 I dont have fishing line, will try dental floss and some goo gone but have to look into a heat gun. I just dont want to mess up the paint and have a permanent reminder You don't need a heat gun to do this. A hand-held hair dryer will get it warm enough and you won't risk burning the paint. Allen's suggestion of dental floss is a good one since you don't have any fishing line. It's a lot cheaper than buying a whole reel of fishing line just to get the few inches you need and more easily obtained besides. IDK about your state but in NY, if you specify no dealer logo on your new car, they must comply. No questions asked. My dealer doesn't put any logos on cars. They do use license plate frames but those are certainly easier to remove than a decal. I hate those dealer logos. Some of them are bigger than the car's nameplate. Years ago, some dealers even drilled holes and put on a metal plate! 0 Quote Link to comment Share on other sites More sharing options...
Speedbump Posted March 14, 2012 Author Share Posted March 14, 2012 You don't need a heat gun to do this. A hand-held hair dryer will get it warm enough and you won't risk burning the paint. Allen's suggestion of dental floss is a good one since you don't have any fishing line. It's a lot cheaper than buying a whole reel of fishing line just to get the few inches you need and more easily obtained besides. IDK about your state but in NY, if you specify no dealer logo on your new car, they must comply. No questions asked. My dealer doesn't put any logos on cars. They do use license plate frames but those are certainly easier to remove than a decal. I hate those dealer logos. Some of them are bigger than the car's nameplate. Years ago, some dealers even drilled holes and put on a metal plate! I never even thought to ask, when I first saw the car there was no dealer logo and just assumed it would stay that way. I am going to give it a go this weekend with the weather so nice. I am not sure how I would feel about having a logo drilled into my car even if I loved my dealer. I dont know, I just am a little paticular with anything I buy that cost me more than a weeks pay. 0 Quote Link to comment Share on other sites More sharing options...
Hammerdown Posted March 18, 2012 Share Posted March 18, 2012 (edited) I used a hair dryer with no problems. Didn't even have to use goo gone. Their was no residue at all. Edited March 18, 2012 by Hammerdown 0 Quote Link to comment Share on other sites More sharing options...
Jim Rockford Posted March 24, 2012 Share Posted March 24, 2012 I always tell the dealer.."So you gonna make my car payment ? " they say "No" I say," then take your advertisement off my car." 0 Quote Link to comment Share on other sites More sharing options...
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